Responsibilities :
Technical Leadership
- Provide technical leadership, guidance, and mentorship to developers and technical team members.
- Lead by example as a hands-on contributor while enabling team success and delivery excellence.
- Perform code reviews and establish development standards, security controls, and best practices.
- Create an environment where team members are empowered to contribute, innovate, grow, and perform at their best.
- Coach and mentor developers, supporting their technical and professional growth.
- Act as a subject matter expert and ensure effective transfer of solution-critical knowledge.
Solution Architecture & Design
- Architect, design, and implement Dynamics 365 Customer Service and Case Management solutions using both out-of-the-box capabilities and custom development.
- Strong expertise in Dataverse design and development, including data modelling, table relationships, business rules, security architecture, plug-ins, workflows, data migration, and system integrations.
- Design scalable and secure enterprise solutions leveraging Dynamics 365, Power Platform, Azure, and Dataverse.
- Develop architecture artifacts, including contextual, conceptual, logical, and physical solution designs.
- Define technical roadmaps, integration patterns, and solution deployment strategies.
- Ensure solutions align with enterprise architecture standards and best practices.
Development & Delivery
- Collaborate closely with Business Analysts, Product Managers, Solution Architects, and stakeholders to refine and translate business requirements into technical solutions.
- Develop detailed technical designs, sprint plans, and work breakdown structures within Agile/Scrum delivery frameworks.
- Build and configure Power Apps, Power Automate workflows, custom connectors, plugins, and integrations.
- Design and implement APIs and integrations with internal and external enterprise systems.
- Lead functional workstreams and coordinate activities across developers, testers, business SMEs, and project teams.
- Support application deployments, releases, troubleshooting, and ongoing production support.
Integration & Cloud Services
- Design and implement integrations using Azure services and enterprise integration patterns.
- Develop cloud-native solutions utilizing Azure Functions, Logic Apps, API Management, App Services, Storage Services, and Key Vault.
- Ensure solution scalability, maintainability, performance, and security.
DevOps & Quality Assurance
- Lead CI/CD implementation using Azure DevOps and GitHub.
- Establish automated deployment and testing practices.
- Ensure adherence to software engineering principles, coding standards, and quality assurance processes.
- Manage development environments and support large-scale solution deployments.
Innovation & Continuous Improvement
- Leverage AI technologies, including Microsoft Copilot, Generative AI, Agents, and Large Language Models (LLMs), to improve productivity, development practices, solution design, and testing approaches.
- Promote continuous learning, innovation, collaboration, and knowledge sharing.
- Stay current with Microsoft technology roadmaps and emerging industry trends.
Required Qualifications
Experience
- Minimum 7 years of software development experience, including enterprise application delivery.
- Minimum 5 years of experience implementing CRM, case management, or business process solutions using Dynamics 365 and Power Platform.
- Minimum 3 years in a Technical Lead, Lead Developer, or Solution Lead role.
- Experience leading cross-functional Agile delivery teams.
- Experience delivering solutions in complex enterprise or public-sector environments.
Technical Skills
Microsoft Platform
Demonstrated hands-on experience with:
- Microsoft Dynamics 365
- Microsoft Power Platform
- Power Apps
- Power Automate
- Power Pages
- Microsoft Azure
- Azure Functions
- App Services
- API Management
- Logic Apps
- Azure Storage
- Azure Key Vault
- Microsoft Dataverse
- Data Modelling
- Security Framework
- Business Rules
- Data Integration
Development Technologies
- .NET / C#
- REST APIs and Web Services
- JavaScript / TypeScript
- Azure DevOps
- GitHub
- Visual Studio
- SQL Server
- Enterprise integration and middleware technologies
Architecture & Integration
- Experience designing and implementing complex integrations across multiple business systems.
- Strong understanding of API-led architecture, cloud integration patterns, and enterprise software design.
- Experience creating high-level and detailed solution designs.
- Deep understanding of software engineering principles and design patterns.
Requirements
Experience and Skill Set Requirements:
Must Haves:
- Must
have prior "Lead" experience as a MS Dynamics Developer.
- Minimum
7 years of software development and enterprise application delivery
experience.
- Minimum
5 years of experience implementing Dynamics 365 and Power Platform
solutions and Azure solution design
- Working
knowledge of Dynamics interoperability, integration and capability with
other Microsoft cloud technologies
- Working
knowledge of both low code development and custom development on Dynamics
365
- Experience
with Dynamics CRM Customer Service Workspace, Agent experience profile,
Session templates, workstream, and routing.
- Experience
with custom. Web API development, ASP.NET. .Net Core, Entity Framework, Azure SQL,
DevOps, CI/CD Pipelines etc.
Nice to have:
- Prior OPS/Public sector exp.
Skill Set Requirements:
Core Skills & Experience:
- Minimum
7 years of software development and enterprise application delivery
experience.
- Minimum
5 years of experience implementing Dynamics 365 and Power Platform
solutions.
- Experience
designing, developing, and implementing permitting, licensing,
registration, inspection, compliance, or case management solutions using
Dynamics 365, Power Platform, Azure, and Dataverse.
- Experience
supporting end-to-end permit lifecycle management, including application
intake, review and approval workflows, permit issuance, amendments,
renewals, inspections, compliance monitoring, and document generation.
- Experience
delivering CRM, Customer Service, or Case Management solutions.
- Experience
leading Agile/Scrum development teams.
- Proven
experience in Technical Lead or Senior Developer roles.
- Experience
delivering solutions in public sector or large enterprise environments.
- Strong
understanding of software development lifecycle (SDLC) and Agile delivery
methodologies.
Technical Skills & Architecture:
- Hands-on
experience with Dynamics 365 Customer Service and Power Platform.
- Strong
expertise in Dataverse, including data modelling, security, and
integration.
- Experience
designing and developing solutions using Azure services such as:
- Azure
Functions
- Logic
Apps
- API
Management
- App
Services
- Key
Vault
- Azure
Storage
- Experience
creating architecture artifacts including contextual, conceptual, logical,
and physical designs.
- Strong
knowledge of enterprise integration patterns, APIs, and cloud-based
architectures.
- Experience
designing and implementing complex system integrations.
- Proficiency
with .NET/C#, JavaScript/TypeScript, SQL Server, and REST APIs.
- Experience
with Azure DevOps, GitHub, CI/CD pipelines, source control, and automated
deployments.
- Experience
conducting code reviews and establishing development standards and best
practices.
Leadership, Communication & Collaboration:
- Demonstrated
ability to lead, mentor, and coach developers and technical teams.
- Experience
coordinating work across developers, testers, business analysts,
architects, and stakeholders.
- Strong
stakeholder management and client engagement skills.
- Ability
to translate business requirements into technical solutions and
implementation plans.
- Strong
verbal and written communication skills.
- Experience
producing technical documentation, solution designs, and knowledge
transfer materials.
- Proven
ability to facilitate decision-making and resolve technical challenges.
- Experience
building collaborative, inclusive, and high-performing teams.
Problem Solving, Innovation & Delivery:
- Demonstrated
ability to analyze complex business and technical problems and develop
effective solutions.
- Proven
track record delivering projects on time while managing risks,
dependencies, and competing priorities.
- Experience
leveraging AI technologies such as Microsoft Copilot, AI Agents, and LLMs
to improve productivity and solution delivery.
- Strong
focus on continuous improvement, automation, and development best
practices.
- Ability
to identify modernization opportunities and drive innovation.
- Experience
balancing strategic architecture decisions with hands-on delivery
responsibilities.
