RQ11500 - Software Developer - CRM - Senior

Responsibilities:

• Required to translate technical systems specifications into working, tested applications.
  
• This includes:
  

• developing detailed programming specifications
  
• writing and/or generating code o compiling data-driven programs, maintaining, and conducting unit tests.
  

• Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including technical assistance in implementation, conversion and migrations.
  

General Skills:

• Experience in programming and analysis; specialized software package support at the specified experience level
  
• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
  
• Experience in structured methodologies for the development, design, implementation and maintenance of applications
  
• Experience in design, code, test, debug and document applications
  
• Experience in the use of object and/or third generation language development tools
  
• Experience in one or more programming languages
  
• Experience in application design, latest design patters, deployment and troubleshooting
  
• Experience with relational and hierarchical database technologies
  
• Experience in the use of information retrieval packages using query languages
  
• Experience with one or more communications protocols
  
• Experience in structured methodologies for the design, development, implementation and maintenance of applications
  
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
  
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
  
• A team player with a track record for meeting deadlines
  

Desirable Skills:

• Knowledge and experience with programming Internet-ready applications
  
• Knowledge and experience in rapid application development (RAD) methodologies
  
• Knowledge and understanding of Information Management principles, concepts, policies and practices
  
• Experience with middleware and gateways
  
• Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging
  
• Ability to provide post-implementation support and resolve any post-implementation technical issues
  
• Experience conducting design walkthrough sessions with project team
  
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
  
• Ability to provide user and system documentation as required
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• Experience with Agile methodologies
  
• Experience with Dynamics 365, Microsoft Power platform, and Azure solution design
  
• Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies
  
• Working knowledge of both low code development and custom development on Dynamics 365
  
• Working knowledge of .NET, C#, JavaScript 
  
• Experience with cloud platforms such as Azure, Dynamics 365, Power Platform
  
• Experience with Dynamics CRM Customer Service Workspace, Agent experience profile, Session templates, workstream, and routing.
  
• Experience with custom. Web API development, ASP.NET. .Net Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines etc. 
  

Nice to have:

• Prior OPS/Public sector exp.
  

Skill Set Requirements:

Technical Skills:

• Experience with Agile methodologies
  
• Experience with Dynamics 365, Microsoft Power platform, and Azure solution design
  
• Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies
  
• Working knowledge of both low code development and custom development on Dynamics 365
  
• Working knowledge with Dataverse design and development
  
• Working knowledge of development in Azure technologies
  
• Working knowledge of .NET, C#, JavaScript 
  
• Working knowledge of DevOps, task boards, pipelines, etc.
  

Experience:

• Experience with cloud platforms such as Azure, Dynamics 365, Power Platform
  
• Experience with Dynamics CRM Customer Service Workspace, Agent experience profile, Session templates, workstream, and routing.
  
• Experience with custom. Web API development, ASP.NET. .Net Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines etc. 
  
• Proficiency in all cloud service models: SaaS, PaaS, and IaaS
  
• Certifications in Dynamics 365 and Azure are preferred
  
• Experience with Agile methodologies including using kanban/task boards 
  
• Extensive experience developing in Dynamics 365 Customer Service (case management, Knowledge Management, Customer Service Workspace configuration), power platform, power apps (Model-Driven App, Power Pages, Canvas App), Custom PCF controls, development and Server-Side templating language Liquid.
  
• Experience with both low code development and custom development on Dynamics 365
  

Communication Skills

• Strong communication skills to prepare documentation, including but not limited to; reports, reviews, assessments 
  
• Ability to present ideas and suggestions clearly and effectively and in a user friendly manner; maintain a high level of customer service to both internal and external clients