Responsibilities:
- Provides systems administration and systems operations
support, including setting up user access, user profiles, backup and recovery,
day-to-day computer systems operations.
- Perform software upgrades, apply patches, and provide
customer interface to ensure requested changes are implemented, monitor
computer workload trends and make adjustments to ensure optimum utilization of
computer resources.
- Upkeep, configure, install and support the clients’ network
and coordinate the various systems.
General Skills:
- Experience at the specified experience level setting up user
access and user profiles, backup and recovery, and day-to-day computer systems
operations
- Experience with one or more operating systems Experience
with one or more hardware platforms
- Experience with information retrieval packages Experience
with one or more communications protocols
- Experience with middleware and gateways (i.e. Siebel CRM,
Oracle databases, ADOBE LiveCycle)
- Experience with integration technologies such as RESTAPI
- Experience with scripting such as Python, Powershell, Batch
- Excellent analytical, problem-solving and decision-making
skills; verbal and written communication skills; and interpersonal skills
- A team player with a track record for meeting deadlines
Desirable Skills:
- Experience with distributed and networked
systems Awareness of emerging IT trends
- Experience in one or more programming languages Knowledge
and understanding of Accessibility for Ontarians with Disability Act (AODA) and
related regulations and standards
Requirements
Experience and Skill Set Requirements:
Must Haves:
- Minimum
7+ years of experience supporting, administering, and maintaining Oracle
Siebel CRM environments in large enterprise organizations.
- Demonstrated
experience with Siebel Server administration, including installation,
configuration, patching, upgrades, and environment maintenance.
- Extensive
experience managing multi-tier Siebel environments (Development, Test,
UAT, Production) and supporting high-availability architectures.
- Experience
troubleshooting Siebel performance issues, server bottlenecks, component
failures, enterprise synchronization issues, and application outages.
- Proven
experience administering Siebel Gateway, Siebel Enterprise Server, Siebel
Web Server Extension (SWSE), and related infrastructure components.
- Experience
monitoring application health, capacity planning, log analysis, and
implementing proactive maintenance procedures.
- Working
experience with Oracle databases, including performance monitoring, SQL
troubleshooting, and coordination with database administrators.
- Experience
supporting integrations between Siebel CRM and external systems using web
services, EAI, REST/SOAP services, and middleware platforms.
- Experience
with Siebel EAI, Integration Objects, XML, Web Services, and data
migration utilities.
Nice to have:
- Prior OPS or Public sector experience.
Skill Set Requirements:
Skills:
- Minimum 7+ years of experience supporting, administering,
and maintaining Oracle Siebel CRM environments in large enterprise
organizations.
- Demonstrated experience with Siebel Server administration,
including installation, configuration, patching, upgrades, and environment
maintenance.
- Extensive experience managing multi-tier Siebel environments
(Development, Test, UAT, Production) and supporting high-availability
architectures.
- Experience troubleshooting Siebel performance issues, server
bottlenecks, component failures, enterprise synchronization issues, and
application outages.
- Proven experience administering Siebel Gateway, Siebel
Enterprise Server, Siebel Web Server Extension (SWSE), and related
infrastructure components.
- Experience performing Siebel migrations, deployments,
repository management, and release management activities.
- Experience monitoring application health, capacity planning,
log analysis, and implementing proactive maintenance procedures.
Knowledge:
- Working experience with Oracle databases, including
performance monitoring, SQL troubleshooting, and coordination with database
administrators.
- Experience supporting integrations between Siebel CRM and
external systems using web services, EAI, REST/SOAP services, and middleware
platforms.
- Knowledge of ITIL-based service management processes,
incident management, problem management, change management, and operational
support.
- Experience developing and maintaining operational
procedures, technical documentation, architecture diagrams, and support
runbooks.
- Hands-on experience with Siebel Tools, repository
development, and configuration management.
- Experience with Business Components, Business Objects,
Applets, Views, Workflows, Assignment Manager, and Runtime Events.
- Experience developing and troubleshooting eScript, Browser
Script, Business Services, and Workflow Processes.
- Experience with Siebel EAI, Integration Objects, XML, Web
Services, and data migration utilities.
- Familiarity with Open UI configuration, customization, and
troubleshooting.
- Experience supporting code promotions, repository merges,
and deployment activities across environments.
Communication Skills:
- Ability to explain technical terms related to Application
Support in non-technical terms.
Public Sector / OPS Experience
