RQ11686 - Software Developer - Senior

Responsibilities:

• Design, implement, and continuously expand data pipelines by performing extraction, transformation, and loading activities.
  
• Required to translate technical systems specifications into working, tested applications.
  
• This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
  
• Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including technical assistance in implementation, conversion and migrations.
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• Development experience with ServiceNow portals and Customer Service Management (CSM)
  
• ServiceNow Certified Implementation Specialist – Vulnerability Response (CIS-VR)
  

Preferred:

• Provide operational support, deployment coordination, change management, and documentation as required for development or administration-related work for Service Now
  

Skill Set Requirements:

ServiceNow Development:

• 5+ years of hands-on ServiceNow development experience using JavaScript, HTML, CSS, AngularJS, REST/SOAP APIs, Integration Hub, and Flow Designer.
  
• Experience developing custom applications, workflows, integrations, automation solutions, and platform enhancements.
  
• Strong understanding of SDLC, Agile/DevOps methodologies, testing, deployment, and code management practices.
  
• Ability to design, develop, support, and continuously improve scalable ServiceNow solutions that meet business and operational requirements.
  

ServiceNow Architecture, Strategy & Roadmap:

• 5+ years of ServiceNow platform experience, including 3-5 years in solution architecture and platform governance roles.
  
• Demonstrated experience developing ServiceNow roadmaps, architecture standards, and platform modernization strategies aligned to business objectives.
  
• Strong knowledge of ServiceNow platform architecture, CSDM, CMDB, integrations, data models, security, and governance.
  
• Experience leading solution design, architecture reviews, technical governance, and platform transformation initiatives.
  
• Ability to translate business requirements into scalable, sustainable, and future-state ServiceNow solutions.
  
• Knowledge of ServiceNow AI, Automation Engine, Predictive Intelligence, Virtual Agent, and emerging platform capabilities.
  

ServiceNow System Administration:

• 5+ years of experience administering ServiceNow in complex enterprise environments.
  
• Experience managing platform upgrades, patching, release management, cloning, security, and instance health.
  
• Strong knowledge of user administration, roles, groups, access controls, system configuration, and platform governance.
  
• Experience ensuring platform availability, performance, reliability, and operational excellence.
  

Certifications Preferred:

• ServiceNow Certified System Administrator (CSA)
  
• ServiceNow Certified Application Developer (CAD)
  
• ServiceNow Certified Implementation Specialist (ITSM, ITOM, Security Operations, IRM, or equivalent)
  
• ServiceNow Certified Technical Architect (CTA) considered a strong asset
  
• ITIL v4 Foundation or higher certification