RQ11732 - Training Specialist - Senior

Description:

• Coordinate and provide leadership for the planning, design, development, delivery, evaluation and support of training programs and materials (including E-learning Module, manuals) for Justice Video Network (JVN) technologies
  
• Deliver required on-site and virtual training to JVN end-users
  
• Coordinate and assist with development of graphic user interface designs and user acceptance test cases, and coordinate user acceptance testing
  
• Training Needs Assessment, Analysis and Planning
  
• Training Design, Development and Evaluation
  
• Training Delivery and Administration
  
• Business Analysis and User Acceptance Testing
  
• Reviewing control system graphic user interface based on business requirements
  
• E-learning interactive modules
  
• Knowledge of adult education principles/practices such as learning needs assessment, program design, and development strategies/methods
  
• Demonstrated experience with software applications including word processing, spreadsheets, presentation software, web-based facilitation tools and practices and eLearning software
  
• Delivered motivational training to various technology users
  
• Prepared/delivered reports, training and associated communication products
  
• Experienced in tailoring training delivery methods based on the needs of various user groups
  
• Experienced with Adobe Captivate
  
• Familiar with AODA requirements for both interactive e-learning and written manuals.
  
• At least 5 years of audio and videoconferencing technology experience
  
• At least 10 years of adult training experience
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• Hands‑On technical expertise with deep familiarity of Audio Visual and Video Conferencing hardware and platforms
  
• Strong writing skills for training/user manual creation with attention to detail
  
• Scenario‑based & practical teaching style with real use cases
  
• Ability to translate complex technical terms into plain language
  

Skill Set Requirements:

Training, Business Analysis and E-learning modules creation Skills:

• In-person training delivery for groups and individuals; remote training for groups and individuals
  
• Oral and written communication skills, Interpersonal and consultative skills, facilitation skills
  
• Preparation and review of paper-based and electronic training materials, support materials, and user manuals
  

Technical Skills:

• Videoconferencing technology, both hardware and software proficiency
  
• Experience and familiarity with audio and video technology, including cameras, displays, microphones, audio amplification, audio and video input and output connectors, touch panel controllers
  

Communication:

• Ability to explain complex concepts in a clear, concise, and engaging manner.
  
• Strong presentation skills for delivering training sessions to diverse audiences.
  
• Active listening skills to understand learner needs and respond appropriately.
  
• Confident speaking style with appropriate tone and pacing.
  
• Proficiency in creating training materials, guides, and documentation that are easy to understand.
  
• Ability to write clear and professional emails and reports.
  
• Skilled in facilitating discussions and encouraging participation.
  
• Empathy and adaptability to different learning styles and cultural backgrounds.
  
• Skilled in asking probing questions to assess understanding and encourage critical thinking.
  

Public Sector Experience:

• 5 Years of Experience