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Added 11 mins ago
EC
Bilingual IT Support Analyst
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
London, ON
- $55,000 to $60,000 CAD / year
- Full-time
…industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across…
Added 27 mins ago
FT
CAC052: Release / Class Spclst
FedEx Trade Networks Transport and Brokerage
Toronto, ON
- Full-time
Updates CE Desktop and FXG Hit list databases with clearance and client information
Added 41 mins ago
C
Desktop Support Technician
Confidential
Kelowna, BC
- $60,000 to $65,000 CAD / year
- Full-time
Must have valid drivers license and reliable transportation
Added 41 mins ago
SR
Accounts Payable Specialist & Bookkeeper
Sterling Rivers Inc
Toronto, ON
- Full-time
Coding and posting into the AP subledger of QuickBooks Desktop.
Added 41 mins ago
Retail Experience Lead
Fire & Flower Inc.
Oshawa, ON
Manual dexterity required to use desktop computer and peripherals.
Added 41 mins ago
Interim Retail Store Manager
Fire & Flower Inc.
Smiths Falls, ON
Manual dexterity required to use desktop computer and peripherals.
Added 41 mins ago
206669 - Support Engineer
Orion Innovation
Montreal, QC
We are seeking a skilled and customer-focused End User Support Engineer to provide technical assistance to users across the organization. The ideal candidate will be responsible for…
Added 41 mins ago
IP
Communications Coordinator
Indigenous Prosperity Foundation
Canada
- Full-time
…in Indigenous values, where every Indigenous person has the support and resources to fulfill their potential and lift…
Added 41 mins ago
BB
End User Support Analyst
Best Buy Canada
Newmarket, ON
- Full-time
As an End User Support Analyst I (6-month contract), You will independently manage L1/L2 support requests while collaborating with the team to resolve end-user technical issues in a timely…
Added 1 hour ago
TC
Desktop Support Engineer
Tata Consultancy Services
Joffre, AB
- $100,000 to $130,000 CAD / year
- Full-time
Knowledge on End User Computing Devices (Laptop / Desktop / VDI)
Added 1 hour ago
Deskside Support Technician - Onsite
Pure Industrial
Toronto, ON
The Deskside Support Technician is responsible for delivering exceptional Level 2 technical support to employees across our GTA offices, ensuring a seamless and productive technology…
Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
Smiths Falls, ON
Manual dexterity required to use desktop computer and peripherals.
Added 1 hour ago
OI
206669 - Support Engineer
Orion Innovation
Montreal, QC
- Full-time
We are seeking a skilled and customer-focused End User Support Engineer to provide technical assistance to users across the organization. The ideal candidate will be responsible for…
Added 1 hour ago
OI
Help Desk Technician
Orion Innovation
Montreal, QC
- Full-time
We are seeking a skilled and customer-focused End User Support Engineer to provide technical assistance to users across the organization. The ideal candidate will be responsible for…
Added 2 hours ago
Delivery Specialist
Rogers Communications
Winnipeg, MB · Toronto, ON · Ottawa, ON · Victoria, BC · Vancouver, BC · Edmonton, AB · Calgary, AB · North York, ON
…requirements are executed within defined milestones, helping to support sales and drive growth across all lines of business. The DS is accountable for leading the deployment of standard…
Added 2 hours ago
H
SAP Business Process Automation (BPA)
Hays
Calgary, AB
- Contract
·Manage and support Azure Virtual Desktop (AVD) environments used for BPA development and runtime execution.
Added 2 hours ago
PR
Senior Help Desk Technician
Pacific Reach
Vancouver, BC
- $55,000 to $65,000 CAD / year
- Full-time
A minimum of five years of progressive experience in IT helpdesk, desktop support, or a similar technical support role.
Added 2 hours ago
IT Support Systems Admin Specialist
PVLabs
Burlington, ON
Approximately 2–5 years of hands-on IT support, help desk or desktop-support experience, supported by a relevant college diploma, degree or equivalent practical experience.
Added 2 hours ago
H
Field Technical Support Representative
HP
Ottawa, ON
- Full-time
Must possess a valid Ontario driver's license
Added 3 hours ago
Agronomist Leader, SK
Simplot
Leader, SK
The Agronomist role support customers and location employees with agronomy services and product recommendations that are the best decision for the highest level of crop production to the…
Added 3 hours ago
G
Développeur(euse) logiciel - Fabrication / Software Developer - Manufacturing
Genetec
Montreal, QC
- Full-time
You will contribute to building a wide range of software solutions - from web and desktop applications to embedded systems - that directly support manufacturing operations. These tools play…
Added 3 hours ago
AC
Senior Accountant
Avery Cooper & Co. Ltd.
Yellowknife, NT
- Full-time
Previous experience using various accounting software including Sage50, Sage300, QuickBooks Online, QuickBooks Desktop is considered an asset,
Added 3 hours ago
AC
Senior Manager
Avery Cooper & Co. Ltd.
Yellowknife, NT
- Full-time
Previous experience using various accounting software including Sage50, Sage300, QuickBooks Online, QuickBooks Desktop is considered an asset
Added 3 hours ago
AC
Accounting Technician/Associate
Avery Cooper & Co. Ltd.
Yellowknife, NT
- Full-time
Previous experience using various accounting software including Sage50, Sage300, QuickBooks Online, QuickBooks Desktop is considered an asset,
Added 3 hours ago
AC
Manager
Avery Cooper & Co. Ltd.
Yellowknife, NT
- Full-time
Previous experience using various accounting software including Sage50, Sage300, QuickBooks Online, QuickBooks Desktop is considered an asset,

Maarut

RQ11744 - UX Designer - Senior

Toronto, ON, Canada

Contract

Apply on maarutinc.zohorecruit.com About employer

Applications open in a new tab.

Job details

Job type: Contract
Posting language: English
Posted: Oct 26, 2026

Original job description

Description:

Leads user-centred and service design for enterprise platform features and onboarded government services, ensuring that Ontario businesses can access and manage services through a consistent, intuitive, inclusive, and accessible experience. The role plans and conducts user research, journey mapping, service blueprinting, information architecture, interaction design, prototyping, usability testing, and accessibility evaluation across account, profile, dashboard, form, workflow, notification, document, delegation, and service-discovery experiences. Working with users, ministry partners, product managers, business analysts, architects, developers, accessibility specialists, and testers, the Senior UX Designer translates evidence and service needs into practical designs and reusable patterns. The role supports implementation through detailed specifications and design reviews, validates delivered experiences, and contributes to the ongoing maturity of the enterprise platform design system and enterprise service experience.

Experience:

Experience leading user experience and service design for complex transactional digital services.
Experience planning and conducting user research, stakeholder interviews, contextual inquiry, usability testing, and design validation.
Experience creating personas, journey maps, service blueprints, information architecture, wireframes, prototypes, and detailed interaction designs.
Experience designing account-based experiences, dashboards, forms, workflows, notifications, document interactions, and service discovery.
Knowledge of user-centred design, service design, interaction design, content design, and design-thinking methods.
Experience designing accessible services in accordance with AODA and applicable WCAG standards.
Experience applying enterprise design systems, reusable components, and consistent interaction patterns.
Experience designing responsive experiences for desktop, tablet, and mobile devices.
Experience collaborating with product managers, analysts, developers, architects, accessibility specialists, and testers.
Experience presenting research findings, design options, and recommendations to business and executive stakeholders.

General Skills / Duties:

Plan and lead user research, service design, interaction design, and validation activities.
Identify user needs, behaviours, pain points, accessibility requirements, and service expectations.
Develop personas, journeys, service blueprints, information architecture, wireframes, prototypes, and design specifications.
Design consistent experiences across enterprise platform capabilities and onboarded services.
Facilitate co-design workshops, design reviews, and collaborative working sessions.
Conduct usability and accessibility evaluations and translate findings into design improvements.
Maintain traceability between user needs, business requirements, and design decisions.
Support developers and testers to ensure accurate implementation of approved designs.
Contribute reusable patterns, standards, and components to the enterprise platform design system.

Requirements

Experience and Skill Set Requirements:

Must Haves:

Experience leading design for complex transactional services.
Experience developing journeys, service blueprints, wireframes, prototypes, and interaction specifications.
Knowledge of AODA and WCAG requirements.

Skill Set Requirements:

User-Centred and Service Design Experience:

Experience leading design for complex transactional services.
Experience developing journeys, service blueprints, wireframes, prototypes, and interaction specifications.
Experience translating research findings into implementable designs.

User Research and Usability:

Experience conducting research, usability testing, synthesis, and design validation with diverse user groups.

Accessibility and Design Standards:

Knowledge of AODA and WCAG requirements.
Experience applying enterprise design systems and accessible interaction patterns.

Communication and Collaboration:

Excellent visual, written, verbal, facilitation, and presentation skills.
Experience collaborating with multidisciplinary Agile teams and senior stakeholders.

Apply on maarutinc.zohorecruit.com About employer

More about this job

Responsibilities

Lead user research and service design for enterprise platform features and government services, creating accessible and consistent experiences across accounts, dashboards, forms, workflows, and other service interactions. Translate research into implementable designs, support delivery through specifications and design reviews, validate completed experiences, and contribute reusable patterns to the enterprise design system.

Requirements

Requires experience leading design for complex transactional services and producing journeys, service blueprints, wireframes, prototypes, and interaction specifications. Candidates should be knowledgeable about AODA and WCAG, experienced in research and usability validation with diverse users, and effective collaborators and communicators with multidisciplinary Agile teams and senior stakeholders.

Skills

User-Centred Design
Service Design
User Research
Usability Testing
Journey Mapping
Service Blueprinting
Information Architecture
Interaction Design
Wireframing
Prototyping
Accessibility Evaluation
AODA
WCAG
Enterprise Design Systems
Agile Collaboration
Stakeholder Presentation

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Platform
Government Services
User-Centred Design
Service Design
User Research
Stakeholder Interviews
Contextual Inquiry
Usability Testing
Design Validation
Journey Mapping
Service Blueprinting
Information Architecture
Interaction Design
Content Design
Design Thinking
Personas
Wireframes
Prototypes
Design Specifications
AODA
WCAG
Accessibility
Enterprise Design Systems
Reusable Components
Responsive Design
Agile Teams
Co-Design Workshops
Design Reviews
Dashboards
Transactional Digital Services

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Work requirements

Jobs in Canada