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Added 14 mins ago
Senior Writer
VIA HFR - VIA TGF Inc
Ottawa, ON · Toronto, ON · Montreal, QC
…responsible for writing, adapting, and reviewing a wide range of content for both internal and external…
Added 14 mins ago
Director, International Relations
National Research Council Canada
Ottawa, ON
Working closely with your Director General, Director colleagues and with senior managers and executives across the organization, you will use your own STI network, understanding and…
Added 14 mins ago
VR
Macro Strategies Co-Op Internship - Winter 2027
Validus Risk Management
Remote, Canada
- $22 to $25 CAD / hour
- Remote
Support the senior members of the team in preparation of deliverables for clients (presentations and their content)
Added 14 mins ago
VS
Senior Environment Artist (Lead)
Velan Studios
Remote, Canada
- Full-time
- Remote
We are looking for a Senior level Environment Artist to join our growing team on an unannounced title fantasy Action RPG title. As our Lead Environment Artist on the project, you should…
Added 30 mins ago
RB
Senior Manager, Client Engagement
Royal Bank of Canada
Toronto, ON
- Full-time
…investments, place trades quickly and track how they are doing. As Senior Manager, Client Engagement, you will be accountable for developing insights and proposals to improve our client's…
Added 30 mins ago
AC
Director, Pricing & Market Access
Arctava Canada Inc
Canada
- Full-time
…to the Chief Access Officer, this individual will serve as a senior subject-matter expert on Canadian market access, including public and private payer environments, health technology…
Added 30 mins ago
W
Manager, Corporate Accounting
WildBrain
Toronto, ON
- $110,000 to $120,000 CAD / year
- Full-time
WildBrain is made up of a team of innovators and creators who bring industry-leading kids’ content and brands to families globally. We inspire imagination, put creativity first and believe…
Added 30 mins ago
VS
Senior Environment Artist (Lead)
Velan Studios, Inc.
Toronto, ON
- Full-time
We are looking for a Senior level Environment Artist to join our growing team on an unannounced title fantasy Action RPG title. As our Lead Environment Artist on the project, you should…
Added 45 mins ago
QU
Faculty Operations Coordinator
Queen's University
Kingston, ON
- $62,142 to $75,772 CAD / year
- Temporary
Maintain and update departmental website content, ensuring accuracy and timeliness
Added 45 mins ago
OM
Senior Manager, Financial Literacy Program Design & Delivery
Ontario Medical Association
Toronto, ON
- Full-time
The Senior Manager, Strategy Portfolio Office, is responsible for leading the design, development, and delivery of a comprehensive financial literacy program for members. The role…
Added 45 mins ago
VR
Macro Strategies Co-Op Internship - Winter 2027
Validus Risk Management
Toronto, ON
- $22 to $25 CAD / hour
- Full-time
Support the senior members of the team in preparation of deliverables for clients (presentations and their content)
Added 45 mins ago
C
Senior Customer Engineer, Digital Native - Vancouver BC
Cloudflare
BC · British Columbia, Canada
- Full-time
Added 45 mins ago
SO
Marketing Manager
Spirit of Math Schools Inc.
Toronto, ON · North York, ON
- Full-time
Oversee execution across digital advertising, social media, content, creative, public relations, website and collateral while delegating functional ownership appropriately.
Added 59 mins ago
M
Senior Manager, Marketing, Canada & LATAM
Magnite
Toronto, ON · Canada - Toronto
- Full-time
…advertising platform. Publishers use our technology to monetize their content across all screens and formats including CTV / streaming, online video, display, and audio. Our tech fuels…
Added 1 hour ago
M
Sr. Manager, Workforce Readiness
McKesson
Mississauga, ON
- Full-time
…enablement programs, is a trusted advisor within program team, with senior executives, and brings strong business acumen, exceptional communication skills, and proven experience leading…
Added 1 hour ago
M
Senior Project Manager - CRM Implementation
Maarut
Montréal-Est, QC · Montreal/Quebec city, Quebec
- Contract
profile must work on two levels at once, diving into content (validating
Added 1 hour ago
IR
Senior Quality Assurance Analyst - Remote/Hybrid (Canada)
Info-Tech Research Group
London, ON · Toronto, ON
- Full-time
The Senior Software QA Analyst’s role is to plan and execute effective test suites across various products and systems within Info-Tech’s Agile software development process. Our current…
Added 1 hour ago
AG
Planning Associate Director
Adelphi Group
Toronto, ON
- Full-time
…data and translate them into actionable insights for media, content and social…
Added 1 hour ago
R
Senior Manager, Client Engagement
RBC
Toronto, ON
- Full-time
…investments, place trades quickly and track how they are doing. As Senior Manager, Client Engagement, you will be accountable for developing insights and proposals to improve our client's…
Added 2 hours ago
E
Director, HR Operational Excellence
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
…review, and maintenance of HR knowledge articles - ensuring content is accurate, current, consistently structured, and aligned with HR policy and process…
Added 2 hours ago
SM
RQ11574 – Information Management Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Information Management Specialist with extensive experience in information management, enterprise information governance, metadata governance, information lifecycle…
Added 2 hours ago
SM
RQ11599 – Technology Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Technology Architect / Database Administrator with extensive experience in enterprise technology architecture, Oracle database administration, middleware operations,…
Added 2 hours ago
SM
RQ11744 – UX Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior UX Designer with extensive experience in user-centred design, service design, user research, interaction design, and accessibility for complex transactional digital…
Added 2 hours ago
OM
Senior Manager, Financial Literacy Program Design & Delivery
Ontario Medical Association
Toronto, ON
- Full-time
The Senior Manager, Strategy Portfolio Office, is responsible for leading the design, development, and delivery of a comprehensive financial literacy program for members. The role…
Added 2 hours ago
IS
UI UX director
Ironbelly Studios
Montreal, QC
- Full-time
Support LiveOps by designing and refining experiences for recurring events, new content, progression updates, and monetization features.

Maarut

RQ11744 - UX Designer - Senior

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Posting language: English
Posted: Oct 26, 2026

Original job description

Description:

Leads user-centred and service design for enterprise platform features and onboarded government services, ensuring that Ontario businesses can access and manage services through a consistent, intuitive, inclusive, and accessible experience. The role plans and conducts user research, journey mapping, service blueprinting, information architecture, interaction design, prototyping, usability testing, and accessibility evaluation across account, profile, dashboard, form, workflow, notification, document, delegation, and service-discovery experiences. Working with users, ministry partners, product managers, business analysts, architects, developers, accessibility specialists, and testers, the Senior UX Designer translates evidence and service needs into practical designs and reusable patterns. The role supports implementation through detailed specifications and design reviews, validates delivered experiences, and contributes to the ongoing maturity of the enterprise platform design system and enterprise service experience.

Experience:

Experience leading user experience and service design for complex transactional digital services.
Experience planning and conducting user research, stakeholder interviews, contextual inquiry, usability testing, and design validation.
Experience creating personas, journey maps, service blueprints, information architecture, wireframes, prototypes, and detailed interaction designs.
Experience designing account-based experiences, dashboards, forms, workflows, notifications, document interactions, and service discovery.
Knowledge of user-centred design, service design, interaction design, content design, and design-thinking methods.
Experience designing accessible services in accordance with AODA and applicable WCAG standards.
Experience applying enterprise design systems, reusable components, and consistent interaction patterns.
Experience designing responsive experiences for desktop, tablet, and mobile devices.
Experience collaborating with product managers, analysts, developers, architects, accessibility specialists, and testers.
Experience presenting research findings, design options, and recommendations to business and executive stakeholders.

General Skills / Duties:

Plan and lead user research, service design, interaction design, and validation activities.
Identify user needs, behaviours, pain points, accessibility requirements, and service expectations.
Develop personas, journeys, service blueprints, information architecture, wireframes, prototypes, and design specifications.
Design consistent experiences across enterprise platform capabilities and onboarded services.
Facilitate co-design workshops, design reviews, and collaborative working sessions.
Conduct usability and accessibility evaluations and translate findings into design improvements.
Maintain traceability between user needs, business requirements, and design decisions.
Support developers and testers to ensure accurate implementation of approved designs.
Contribute reusable patterns, standards, and components to the enterprise platform design system.

Requirements

Experience and Skill Set Requirements:

Must Haves:

Experience leading design for complex transactional services.
Experience developing journeys, service blueprints, wireframes, prototypes, and interaction specifications.
Knowledge of AODA and WCAG requirements.

Skill Set Requirements:

User-Centred and Service Design Experience:

Experience leading design for complex transactional services.
Experience developing journeys, service blueprints, wireframes, prototypes, and interaction specifications.
Experience translating research findings into implementable designs.

User Research and Usability:

Experience conducting research, usability testing, synthesis, and design validation with diverse user groups.

Accessibility and Design Standards:

Knowledge of AODA and WCAG requirements.
Experience applying enterprise design systems and accessible interaction patterns.

Communication and Collaboration:

Excellent visual, written, verbal, facilitation, and presentation skills.
Experience collaborating with multidisciplinary Agile teams and senior stakeholders.

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More about this job

Responsibilities

Lead user research and service design for enterprise platform features and government services, creating accessible and consistent experiences across accounts, dashboards, forms, workflows, and other service interactions. Translate research into implementable designs, support delivery through specifications and design reviews, validate completed experiences, and contribute reusable patterns to the enterprise design system.

Requirements

Requires experience leading design for complex transactional services and producing journeys, service blueprints, wireframes, prototypes, and interaction specifications. Candidates should be knowledgeable about AODA and WCAG, experienced in research and usability validation with diverse users, and effective collaborators and communicators with multidisciplinary Agile teams and senior stakeholders.

Skills

User-Centred Design
Service Design
User Research
Usability Testing
Journey Mapping
Service Blueprinting
Information Architecture
Interaction Design
Wireframing
Prototyping
Accessibility Evaluation
AODA
WCAG
Enterprise Design Systems
Agile Collaboration
Stakeholder Presentation

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Platform
Government Services
User-Centred Design
Service Design
User Research
Stakeholder Interviews
Contextual Inquiry
Usability Testing
Design Validation
Journey Mapping
Service Blueprinting
Information Architecture
Interaction Design
Content Design
Design Thinking
Personas
Wireframes
Prototypes
Design Specifications
AODA
WCAG
Accessibility
Enterprise Design Systems
Reusable Components
Responsive Design
Agile Teams
Co-Design Workshops
Design Reviews
Dashboards
Transactional Digital Services

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