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Added 1 min ago
P
Software Engineer, AI - 12 month Contract
Pelmorex
Oakville, ON
- Full-time
- Contract
…our workforce with AI, building custom AI solutions for the business, and monetizing our data. This is an early, ground-floor role on a small, high-leverage team. You'll have an unusually…
Added 15 mins ago
CC
Business Development Manager A&D
Caesarstone Canada
Toronto, ON
- Full-time
Business Development Manager A&D - Downtown Toronto
Added 16 mins ago
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Microsoft Azure Administrator/Developer
Affinity
Burnaby, BC
- Contract
Added 16 mins ago
FG
Associate Director, Full-Stack Applications - Credit Module
Fitch Group
Toronto, ON
- $150,000 to $170,000 CAD / year
…scaling to revolutionize how Fitch delivers insights across all business lines, replacing legacy tactical…
Added 31 mins ago
UG
Senior Engineering Manager - Stratus Imaging Archive
UnitedHealth Group
Richmond, BC
- Full-time
Collaborate with Architect and Product to deliver AI within product capabilities, translating opportunities into scalable, reliable, customer-facing value
Added 46 mins ago
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Business Systems Analyst
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
Reporting to the Business Solutions Architect, the Business Systems Analyst acts as a key liaison between business needs and technology solutions. This role combines application…
Added 46 mins ago
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Senior Enterprise Architect
Teqfocus
Markham, ON
- Full-time
Provide strategic enterprise architecture leadership across business, applications, data, AI, integration, cloud, infrastructure and security. Shape future-state roadmaps and guide…
Added 46 mins ago
Delivery Solutions Architect
Databricks
ON
…Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field…
Added 46 mins ago
CRM & CDP Technical - Integration Analyst (Microsoft Dynamics CRM and Bloomreach Customer Data Platform (CDP)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to…
Added 1 hour ago
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Lead Infrastructure Architect
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
The Lead Infrastructure Architect plays a key role in shaping and maintaining FSRA’s hybrid cloud environment. This role provides technical leadership and oversight to ensure the…
Added 1 hour ago
BL
Microsoft Dynamics 365 (D365) Solution Architect - 6 to 12 Months Contract
Belmont Lavan
Canada
- Contract
We are seeking an experienced Microsoft Dynamics 365 Architect to lead the solution architecture, design, and delivery of enterprise-scale Microsoft Dynamics 365 implementations and…
Added 1 hour ago
BL
Microsoft Dynamics 365 Customer Engagement Architect 6 to 12 Months Contract
Belmont Lavan
Canada
- Contract
We are seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Solution Architect to lead the architecture, design, and technical delivery of enterprise-scale Microsoft…
Added 1 hour ago
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Solutions Architect
Zazz
Canada
- Full-time
Win new business. Take leads from first call to signed contract: discovery, solution, proposal, negotiation, close. New revenue is your primary measure.
Added 1 hour ago
Azure Cloud Architect - Manager
EY
Edmonton, AB · AB · Vancouver, BC · Victoria, BC · Winnipeg, MB · Dieppe, NB · Saint John, NB · St. John's, NL · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Saskatoon, SK · Calgary, AB · Waterloo, ON
We are seeking a self-driven Cloud Architect or a Cloud Manager to plan and design the technology solution for client engagements.
Added 1 hour ago
BL
Microsoft Dynamics 365 (D365) Solution Architect - 6 to 12 Months Contract
Belmont Lavan Ltd
Remote, Canada
- Contract
- Remote
We are seeking an experienced Microsoft Dynamics 365 Architect to lead the solution architecture, design, and delivery of enterprise-scale Microsoft Dynamics 365 implementations and…
Added 1 hour ago
BL
Microsoft Dynamics 365 Customer Engagement Architect 6 to 12 Months Contract
Belmont Lavan Ltd
Remote, Canada
- Contract
- Remote
We are seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Solution Architect to lead the architecture, design, and technical delivery of enterprise-scale Microsoft…
Added 1 hour ago
ZT
Advanced Data Platform Engineer
Zebra Technologies
Mississauga, ON · CAN - Mississauga, Canada
- Full-time
Professional Oracle Certifications (e.g., OCP, OCA, OCI Architect, WebLogic Server Administrator).
Added 1 hour ago
Delivery Executive
Capgemini
Vancouver, BC
…leadership to identify and drive growth opportunities for the…
Added 1 hour ago
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Technical Architect
Cognizant
Mississauga, ON
- Full-time
This role is for an experienced Architect with deep expertise in modern web technologies and data driven applications responsible for designing scalable solutions using JavaScript…
Added 1 hour ago
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IT Specialist - VMware
JSG (Johnson Service Group, Inc.)
AB · Edmonton, AB
- Contract
Our client runs a capital program each year to implement application and infrastructure changes in support of the business. In relation to these initiatives and operational requirements,…
Added 1 hour ago
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Salesforce Technical Architecture Advisor, LWC, Apex & Implementations
Alithya
Montreal, QC
- Full-time
Architect and lead development using LWC, Apex, Visualforce, and Salesforce platform capabilities;
Added 1 hour ago
AI
PLM Solution Architect
Aptino, Inc.
Montreal, QC
- $60 to $65 CAD / hour
- Contract
We are looking for an experienced PLM Solution Architect to join our team in Montreal / Mirabel. The ideal candidate will have strong technical expertise in PLM platforms such as Dassault…
Added 1 hour ago
IG
Functional Lead
Insight Global
Calgary, AB
- $80 to $100 CAD / hour
- Contract
- Experience as a Senior Product Manager, Product Owner, Delivery Lead, Business Architect, or Consulting Manager
Added 1 hour ago
TP
Senior Solutions Architect
Taleo Project Services Inc
Calgary, AB
- Contract
Taleo is seeking an experienced Senior Solutions Architect to support a client in the utilities sector with several significant infrastructure modernization and technology transformation…
Added 2 hours ago
AI
National Market Sector Lead - Healthcare
Architecture49 Inc.
Ottawa, ON
- Full-time
Lead major pursuit strategies, partnerships, and business development initiatives.

Maarut

Senior Business Architecture Advisor, Direct Distribution

Levis, QC, Canada

Contract

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Job details

Job type: Contract
Posting language: English
Posted: Nov 2, 2026

Original job description

The client is looking for a senior business architecture advisor to support direct distribution in personal lines insurance in identifying and delivering its initiatives. The role sits upstream of delivery: opportunity analyses, impact analyses and target architectures, aligned with the overall solution and the organization's master plan. The person facilitates workshops with stakeholders, validates proposed solutions with business analysts and subject matter experts, and takes part in work planning (scope, breakdown structure, schedule, effort). They work with the direct distribution integration architect and IT architects, ensuring alignment with the architecture team. The only experience explicitly named by the client is the implementation of telephony and interaction management in a contact centre, on CXone, which places the targeted initiatives in the contact centre space.

Candidate sought : a business architect who has already defined the business solution and target processes of a telephony or interaction management implementation in a contact centre, ideally on CXone. We are looking for the person who frames the initiative and advises stakeholders, not the person who configures the platform.

Key Requirements:

Mandates implementing telephony and interaction management systems in a contact centre, specifically CXone
Opportunity analyses, impact analyses or target architectures
Defining, designing and documenting the business architecture of initiatives (business solution, target processes, business requirements)

Requirements

PREFERRED

Facilitating meetings and workshops with stakeholders, business analysts and subject matter experts
Influence, leadership and advisory role with stakeholders
Participation in work planning (scope, breakdown structure, schedule, effort)

Profiles to Exclude:

CXone profile whose resume shows platform administration, configuration or development (scripts, routing, IVR), with no demonstrated opportunity analysis or target architecture.
Business analyst profile whose achievements cover gathering and writing detailed requirements, with no responsibility for defining the business solution or target architecture of an initiative.
IT or integration architect profile with technical deliverables only, no target processes or business solution on the resume.
Contact centre experience limited to operations or agent supervision, with no involvement in a telephony or interaction management implementation project.
Business architecture profile with no telephony or contact centre interaction management project on the resume.

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More about this job

Responsibilities

The senior business architecture advisor will support direct distribution in personal lines insurance by defining business solutions and target processes for contact centre initiatives. The role involves facilitating stakeholder workshops, conducting impact analyses, and ensuring alignment between business requirements and IT architecture.

Requirements

Candidates must have proven experience in implementing telephony and interaction management systems within a contact centre, specifically using CXone. Strong skills in business architecture, stakeholder advisory, and project planning are required, while purely technical or administrative profiles are excluded.

Skills

Business Architecture
Direct Distribution
Personal Lines Insurance
Telephony Implementation
Interaction Management
CXone
Contact Centre Operations
Opportunity Analysis
Impact Analysis
Target Architecture
Stakeholder Management
Workshop Facilitation
Work Planning
Business Requirements
Process Design
Leadership

Visa sponsorship

Not detected in the job text

Keywords

Business Architecture
Direct Distribution
Personal Lines Insurance
Telephony
Interaction Management
CXone
Contact Centre
Opportunity Analysis
Impact Analysis
Target Architecture
Stakeholder Management
Workshop Facilitation
Business Analyst
IT Architecture
Work Planning
Process Design
Insurance
Technology

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