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Added 1 hour ago
M
Senior Business Architecture Advisor, Direct Distribution
Maarut
Levis, QC
- Contract
workshops with stakeholders, validates proposed solutions with business
Added 5 hours ago
LC
Senior Analyst, Loss Prevention Analytics
Loblaw Companies Limited
Brampton, ON
- Full-time
As a Senior Analyst within Loss Prevention Analytics, you'll play an important role in identifying and investigating fraud, internal theft and other risks across our retail business.
Added 5 hours ago
K
SOC T3 Expert
Kyndryl
Barrie, ON
- Full-time
Training and mentoring Level 1 & Level 2 peers to improve SOC Analyst capability.
Added 6 hours ago
EA
Pricing & Performance Analyst
Europ Assistance Canada
Toronto, ON
- Full-time
The Pricing & Performance Analyst is a hands-on, quantitative individual-contributor role for Redion Canada's travel insurance portfolio. The role builds the Excel models and proposal…
Added 6 hours ago
BT
Senior Tax Analyst
Baker Tilly Canada
Peterborough, ON
- Full-time
We are looking for a Senior Tax Analyst to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 8 hours ago
SM
RQ11734 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Job Title: RQ11734 – Business Analyst – Senior
Added 10 hours ago
R
Pricing & Performance Analyst
Redion
Toronto, ON
- Full-time
The Pricing & Performance Analyst is a hands-on, quantitative individual-contributor role for Redion Canada's travel insurance portfolio. The role builds the Excel models and proposal…
Added 10 hours ago
CC
Financial Analyst - Financial Planning and Analysis
Compass Canada
ON · Mississauga, ON
- Full-time
The Financial Analyst for Financial Planning and Analysis will be responsible for creating accurate business reports and providing innovative solutions. You will prepare statements and…
Added 10 hours ago
CC
HRIS Analyst
Compass Canada
ON · Mississauga, ON
- Full-time
We are looking for a technically skilled and detail-driven HRIS Analyst to support the ongoing configuration, maintenance, and optimization of our Human Resources Information System (HRIS).
Added 12 hours ago
IG
Security Risk Analyst
Insight Global
Canada
- Contract
Previous cybersecurity experience in a consulting or advisory capacity, working with Technology, Project, Risk, and Business teams
Added 17 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 19 hours ago
FC
Information Security Analyst
Fidelity Canada
Toronto, ON
- Full-time
…embrace innovation in all areas as we continue to grow our business into the…
Added 1 day ago
CA
Account Executive - Emerging & Commercial Acc
CloudKettle, a Bell Canada company
Toronto, ON
- Full-time
Salesforce certifications (e.g., Salesforce Certified Administrator, Sales Cloud Consultant, or Business Analyst)
Added 1 day ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 day ago
IC
Test Analyst
IE Consulting Club
Canada
- Full-time
We are seeking a detail-oriented and quality-focused Test Analyst to ensure the reliability, functionality, and performance of software applications. This role is responsible for designing…
Added 1 day ago
M2
Operations Analyst - Entry to Mid Level
Master 2 Droit International Économique - Paris II Panthéon-Assas
Canada
- Full-time
We are seeking a detail-oriented and analytical Operations Analyst to support business operations through data analysis, process improvement, and performance monitoring. This role is…
Added 1 day ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 day ago
Finance Analyst
Magellan
Kitchener, ON
The Finance Analyst is responsible for the timely and accurate preparation and delivery of financial information regarding company performance. The role develops forecasts and analyses for…
Added 1 day ago
Clinical Informatics Analyst (Future Opportunities)
Mariner
NB · NS
Mariner innovates always and everywhere, turning novel ideas into practical solutions. From products and services to venture creation, we build better futures powered by people. We partner…
Added 1 day ago
AF
Quality Assurance Analyst (18-month temp)
ATB Financial
Calgary, AB
- Temporary
This position has a hybrid work arrangement. On average, this means 1 day on-site per week. Please note that this is subject to change due to business priorities.
Added 1 day ago
G
Architecte en information commerciale / Business Information Architect
Genetec
Montreal, QC
- Full-time
…L'IAIA est responsable de la conception et de la gestion des solutions d'architecture et d'entreposage des données, de l'analyse et de l'interprétation des données à des fins d'information,…
Added 1 day ago
KL
IT Analyst – Developer
Kativik llisarniliriniq
Montreal, QC
- Full-time
Reporting to the Business Solutions and Development Coordinator, the incumbent is responsible for planning, developing, executing, and documenting quality assurance activities related to…
Added 2 days ago
Senior Systems Analyst
OCS Ontario Cannabis Store
Toronto, ON
The Senior Systems Analyst serves as the lead analyst and solution design specialist for enterprise technology initiatives. Working within established architecture and solution direction,…
Added 2 days ago
P
Executive Administrative Assistant
Popular
St. Thomas, ON
- Full-time
…administrative activities, managing office operations, streamlining business processes, and ensuring adherence to established policies and procedures. The incumbent contributes to the…
Added 2 days ago
T
Credit Analyst - Surety
Travelers
Toronto, ON · Dartmouth, NS · Bedford, NS · Nova Scotia-Bedford
- Full-time
The Credit Analyst, Contract Surety position provides an opportunity to build a unique and successful career within a highly specialized niche of the insurance industry. Analyze financial…

Maarut

Senior Business Architecture Advisor, Direct Distribution

Levis, QC, Canada

Contract

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Job details

Job type: Contract
Posting language: English
Posted: Nov 2, 2026

Original job description

The client is looking for a senior business architecture advisor to support direct distribution in personal lines insurance in identifying and delivering its initiatives. The role sits upstream of delivery: opportunity analyses, impact analyses and target architectures, aligned with the overall solution and the organization's master plan. The person facilitates workshops with stakeholders, validates proposed solutions with business analysts and subject matter experts, and takes part in work planning (scope, breakdown structure, schedule, effort). They work with the direct distribution integration architect and IT architects, ensuring alignment with the architecture team. The only experience explicitly named by the client is the implementation of telephony and interaction management in a contact centre, on CXone, which places the targeted initiatives in the contact centre space.

Candidate sought : a business architect who has already defined the business solution and target processes of a telephony or interaction management implementation in a contact centre, ideally on CXone. We are looking for the person who frames the initiative and advises stakeholders, not the person who configures the platform.

Key Requirements:

Mandates implementing telephony and interaction management systems in a contact centre, specifically CXone
Opportunity analyses, impact analyses or target architectures
Defining, designing and documenting the business architecture of initiatives (business solution, target processes, business requirements)

Requirements

PREFERRED

Facilitating meetings and workshops with stakeholders, business analysts and subject matter experts
Influence, leadership and advisory role with stakeholders
Participation in work planning (scope, breakdown structure, schedule, effort)

Profiles to Exclude:

CXone profile whose resume shows platform administration, configuration or development (scripts, routing, IVR), with no demonstrated opportunity analysis or target architecture.
Business analyst profile whose achievements cover gathering and writing detailed requirements, with no responsibility for defining the business solution or target architecture of an initiative.
IT or integration architect profile with technical deliverables only, no target processes or business solution on the resume.
Contact centre experience limited to operations or agent supervision, with no involvement in a telephony or interaction management implementation project.
Business architecture profile with no telephony or contact centre interaction management project on the resume.

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More about this job

Responsibilities

The senior business architecture advisor will support direct distribution in personal lines insurance by defining business solutions and target processes for contact centre initiatives. The role involves facilitating stakeholder workshops, conducting impact analyses, and ensuring alignment between business requirements and IT architecture.

Requirements

Candidates must have proven experience in implementing telephony and interaction management systems within a contact centre, specifically using CXone. Strong skills in business architecture, stakeholder advisory, and project planning are required, while purely technical or administrative profiles are excluded.

Skills

Business Architecture
Direct Distribution
Personal Lines Insurance
Telephony Implementation
Interaction Management
CXone
Contact Centre Operations
Opportunity Analysis
Impact Analysis
Target Architecture
Stakeholder Management
Workshop Facilitation
Work Planning
Business Requirements
Process Design
Leadership

Visa sponsorship

Not detected in the job text

Keywords

Business Architecture
Direct Distribution
Personal Lines Insurance
Telephony
Interaction Management
CXone
Contact Centre
Opportunity Analysis
Impact Analysis
Target Architecture
Stakeholder Management
Workshop Facilitation
Business Analyst
IT Architecture
Work Planning
Process Design
Insurance
Technology

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