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Added 9 mins ago
B
Director, Strategic Alignment & Portfolio Management
BMO
Toronto, ON · FCP
- Full-time
…strategy, investment planning, governance, modernization, and delivery outcomes. You'll influence executive decisions, optimize technology investments, and help deliver meaningful…
Added 9 mins ago
BU
Senior Lab Demonstrator, Computer Science
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
…faculty, instructors, and staff, the role supports the effective delivery of laboratories, tutorials, review sessions, and laboratory-based…
Added 9 mins ago
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Senior Software Engineer, Asset Management Digital Solutions (AMDS)
KPMG
ON · Toronto, Ontario
- Full-time
KPMG Asset Management Digital Solutions (KPMG AMDS) sparks innovation and fuels change to unlock value and prepare for the future. KPMG AMDS helps organizations discover opportunities…
Added 9 mins ago
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Manager - Governance, Risk & Compliance Services / Internal Audit (Financial Services)
KPMG
ON · Toronto, Ontario
- Full-time
Our Governance, Risk and Compliance Services (GRCS) professionals provide a range of advisory services to optimize risk management and internal control frameworks, internal audit functions…
Added 9 mins ago
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Manager, Business Banking Analytics
BMO
Toronto, ON · BMOPLACE
- Full-time
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Added 9 mins ago
K
Software Engineer, Asset Management Digital Solutions (AMDS)
KPMG
ON · Toronto, Ontario
- Full-time
KPMG Asset Management Digital Solutions (KPMG AMDS) sparks innovation and fuels change to unlock value and prepare for the future. KPMG AMDS helps organizations discover opportunities…
Added 9 mins ago
AC
Early Careers: Bilingual Analyst, Health Solutions
Aon Corporation
Vancouver, BC · Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
…value. Technology, including AI, analytics tools and shared delivery resources increasingly support routine research and reporting, allowing Health Solutions colleagues to focus earlier on…
Added 9 mins ago
BB
Représentant(e) des services techniques à domicile (Temps plein) / Field Technical Service Representative (Full Time)
Best Buy Canada
Montreal, QC
- Full-time
Provide delivery, installation and repair of the latest and greatest tech in our customers’ homes
Added 9 mins ago
SG
Delivery Driver (Class DZ)
SOLV4EX Group
Woodstock, ON
- Full-time
This position will be responsible for delivering Canadian Energy products to customers. The Delivery Driver will ensure seamless processing of outgoing shipments and is responsible to…
Added 9 mins ago
RM
CAD Programmer I
Russel Metals
Puslinch, ON
- Full-time
…to having a safe and healthy workplace and to ensuring the delivery of quality products for the full-time position of Programming Clerk in our Puslinch, Ontario…
Added 9 mins ago
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Clinical Services Supervisor – Integrated Services
HealthCaringKW
Kitchener, ON
- Full-time
…systems, supporting client complaint processes, preparing service delivery data and facilitating communication across interdisciplinary…
Added 9 mins ago
LC
Cashier Part Time Day Greenlight Requisition
Loblaw Companies Limited
Hantsport, NS
- Part-time
Support in the delivery of company-directed promotions and programs
Added 9 mins ago
RP
Director of Manufacturing – Precision Manufacturing & Operations
Remote People
Calgary, AB
- Full-time
…performance, operational efficiency, workforce development and cost…
Added 9 mins ago
CO
Program Manager, IT (MMS)
College Of Early Childhood Educators
Toronto, ON
- Full-time
- Temporary
…role blends strategic product ownership with hands-on project delivery, making it ideal for someone who can think broadly about long-term value while driving day-to-day execution. As a…
Added 9 mins ago
TT
Labourer
The Taggart Group of Companies
Ottawa, ON
- Full-time
The Labourer is responsible for the overall delivery of the home preparation and cleaning, as well as site cleaning and safety. The performance of the duties must ensure a quality approach…
Added 9 mins ago
US
Executive Producer
Untold Studios
Toronto, ON
- Full-time
…Primary responsibilities are to oversee the schedule, budget and delivery of projects, create and maintain client relationships and ensure successful growth of the…
Added 9 mins ago
TB
Senior People Operations (HR) Business Partner
Toronto Blue Jays
Toronto, ON
- Full-time
…Operations team, you will combine strategic thinking with hands-on delivery to guide talent and workforce planning, strengthen leadership effectiveness, support organizational change and…
Added 9 mins ago
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Payroll Team Lead, International
EllisDon
London, ON
- Full-time
Participate in process improvement initiatives to enhance payroll accuracy, efficiency, and service delivery.
Added 9 mins ago
ON
Operating Practices Officer
Ontario Northland
Cochrane, ON
- $100,412 to $118,114 CAD / year
- Full-time
The Operating Practices Officer is responsible for the design, delivery, administration, and continuous improvement of Canadian Rail Operating Rules (CROR), Transportation of Dangerous…
Added 9 mins ago
CE
Bar Supervisor - Pigeonhole Downtown
Concorde Entertainment Group
AB · Calgary, AB
- Full-time
…through client and employee interactions through consistent delivery of remarkable…
Added 9 mins ago
NG
Warehouse Operator
Normet Group
Quebec, QC
- Full-time
Prioritize daily workloads independently and communicate operational challenges, inventory concerns, or support requirements to management.
Added 9 mins ago
NG
Warehouse Operator
Normet Group
Saskatoon, SK
- Full-time
Prioritize daily workloads independently and communicate operational challenges, inventory concerns, or support requirements to management.
Added 9 mins ago
M
Director Change Enablement
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Significant experience leading change management, business readiness, continuous improvement or transformation delivery in complex organizations.
Added 9 mins ago
M
Senior Analyst, Operations Risk & Controls
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON
- Full-time
…Analyst ensures risks and controls are integrated into project delivery while maintaining adherence to enterprise standards, including the Change Delivery Risk Management…
Added 9 mins ago
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Technical Program Management Analyst, Launch Program 2027 – Vancouver - Canada
Mastercard
Vancouver, BC
- Full-time
As a Technical Program Management Analyst in the AI&DPE Customer Success organization, you will support strategic product delivery and cross-functional collaboration to drive impactful…

Maarut

Senior Business Architecture Advisor, Direct Distribution

Levis, QC, Canada

Contract

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Job details

Job type: Contract
Posting language: English
Posted: Nov 2, 2026

Original job description

The client is looking for a senior business architecture advisor to support direct distribution in personal lines insurance in identifying and delivering its initiatives. The role sits upstream of delivery: opportunity analyses, impact analyses and target architectures, aligned with the overall solution and the organization's master plan. The person facilitates workshops with stakeholders, validates proposed solutions with business analysts and subject matter experts, and takes part in work planning (scope, breakdown structure, schedule, effort). They work with the direct distribution integration architect and IT architects, ensuring alignment with the architecture team. The only experience explicitly named by the client is the implementation of telephony and interaction management in a contact centre, on CXone, which places the targeted initiatives in the contact centre space.

Candidate sought : a business architect who has already defined the business solution and target processes of a telephony or interaction management implementation in a contact centre, ideally on CXone. We are looking for the person who frames the initiative and advises stakeholders, not the person who configures the platform.

Key Requirements:

Mandates implementing telephony and interaction management systems in a contact centre, specifically CXone
Opportunity analyses, impact analyses or target architectures
Defining, designing and documenting the business architecture of initiatives (business solution, target processes, business requirements)

Requirements

PREFERRED

Facilitating meetings and workshops with stakeholders, business analysts and subject matter experts
Influence, leadership and advisory role with stakeholders
Participation in work planning (scope, breakdown structure, schedule, effort)

Profiles to Exclude:

CXone profile whose resume shows platform administration, configuration or development (scripts, routing, IVR), with no demonstrated opportunity analysis or target architecture.
Business analyst profile whose achievements cover gathering and writing detailed requirements, with no responsibility for defining the business solution or target architecture of an initiative.
IT or integration architect profile with technical deliverables only, no target processes or business solution on the resume.
Contact centre experience limited to operations or agent supervision, with no involvement in a telephony or interaction management implementation project.
Business architecture profile with no telephony or contact centre interaction management project on the resume.

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More about this job

Responsibilities

The senior business architecture advisor will support direct distribution in personal lines insurance by defining business solutions and target processes for contact centre initiatives. The role involves facilitating stakeholder workshops, conducting impact analyses, and ensuring alignment between business requirements and IT architecture.

Requirements

Candidates must have proven experience in implementing telephony and interaction management systems within a contact centre, specifically using CXone. Strong skills in business architecture, stakeholder advisory, and project planning are required, while purely technical or administrative profiles are excluded.

Skills

Business Architecture
Direct Distribution
Personal Lines Insurance
Telephony Implementation
Interaction Management
CXone
Contact Centre Operations
Opportunity Analysis
Impact Analysis
Target Architecture
Stakeholder Management
Workshop Facilitation
Work Planning
Business Requirements
Process Design
Leadership

Visa sponsorship

Not detected in the job text

Keywords

Business Architecture
Direct Distribution
Personal Lines Insurance
Telephony
Interaction Management
CXone
Contact Centre
Opportunity Analysis
Impact Analysis
Target Architecture
Stakeholder Management
Workshop Facilitation
Business Analyst
IT Architecture
Work Planning
Process Design
Insurance
Technology

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