Find work in Canada.

559,338 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 11 mins ago
U
Human Resources Manager
Univeris
Toronto, ON
- Full-time
Added 11 mins ago
T
Workday Developer
Telesat
Ottawa, ON
- Full-time
We are seeking a highly skilled Workday Developer with 3+ years of Finance-focused experience in Workday configuration, security, reporting, custom integrations, APIs, and user support. SQL…
Added 11 mins ago
Crate Wash Lead
Hilton Food Group Plc
Brantford, ON
Added 11 mins ago
B
Director, Business Development, Pension Risk Transfer
BMO
Toronto, ON · Montreal, QC · YNG
- Full-time
Added 11 mins ago
NT
Support à la conformité qualité de la production - Production quality compliance support (Quality Checker)
Nature's Touch Inc.
Montreal, QC
- Full-time
Added 11 mins ago
RC
Project Manager - Bedford NS
rcs Construction
NS · Bedford, Nova Scotia
- Full-time
Added 11 mins ago
FL
Experienced Associate, Audit
Fuller Landau
Toronto, ON
- Full-time
Added 11 mins ago
RP
Creative Industrial Design & 3D Visualization Specialist
Remote People
Calgary, AB
- Full-time
Added 11 mins ago
CA
Assistant Resident Manager (Part-Time)
Centurion Asset Management Inc.
Huntsville, ON
- Part-time
Added 11 mins ago
S
Intern, Facilities Maintenance (4 Months)
Seaspan
North Vancouver, BC
- Full-time
Added 11 mins ago
SI
Retail Print & Services Supervisor
Staples Inc.
Bowmanville, ON
- Full-time
Added 11 mins ago
UD
People & Organizational Culture Intern (co-op term)
Ulnooweg Development Group Inc
Millbrook, NS
- Internship
Added 11 mins ago
BE
Intermediate Geotechnical Engineer (Numerical Modelling Specialist) - All Locations
BGC Engineering
Vancouver, BC
- Full-time
Added 11 mins ago
AP
Child & Youth Care Counsellor
arc programs
Penticton 1, BC
- Full-time
Added 11 mins ago
MN
26-140 - Senior Director, Human Resources
Metis Nation British Columbia
Surrey, BC
- Full-time
Added 11 mins ago
VT
Virtual Sales Agent
Virtual Task Buddie
Remote, Canada
- $90,000 to $110,000 CAD / year
- Full-time
- Remote
Added 11 mins ago
D
Director, Product Marketing
Dialogue
Toronto, ON · Montreal, QC
- $127,080 to $148,260 CAD / year
Added 11 mins ago
A-
Agile Team Lead - Integrations
AMA - Alberta Motor Association
Edmonton, AB · Administration Centre
- Full-time
Added 11 mins ago
CM
#165 Human Resources Assistant
Canadian Mental Health Association, Niagara Branch
St. Catharines, ON
- Full-time
Added 11 mins ago
SI
Store Associate
SNDL Inc.
Calgary, AB · Woodbine, NS · ACE Liquor Discounter Woodbine
- Part-time
Added 11 mins ago
SI
Store Associate
SNDL Inc.
Calgary, AB · ACE Liquor Discounter Panorama
- Part-time
Added 11 mins ago
SI
Multi Unit Store Manager
SNDL Inc.
Lloydminster, AB · Vegreville, AB · AB · Value Buds Vermillion
- Full-time
Added 11 mins ago
SI
Store Associate
SNDL Inc.
Calgary, AB · ACE Liquor Discounter Copperpond
- Part-time
Added 11 mins ago
EA
Operations Manager, Below the Wing
Executive Aviation
Halifax, NS
- Full-time
Added 11 mins ago
HA
Senior Electrical Engineer (Science & Technology)
H.H. Angus & Associates Ltd.
Toronto, ON
- Full-time

Maarut

Senior Business Architecture Advisor, Direct Distribution

Levis, QC, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Posting language: English
Posted: Nov 2, 2026

Original job description

The client is looking for a senior business architecture advisor to support direct distribution in personal lines insurance in identifying and delivering its initiatives. The role sits upstream of delivery: opportunity analyses, impact analyses and target architectures, aligned with the overall solution and the organization's master plan. The person facilitates workshops with stakeholders, validates proposed solutions with business analysts and subject matter experts, and takes part in work planning (scope, breakdown structure, schedule, effort). They work with the direct distribution integration architect and IT architects, ensuring alignment with the architecture team. The only experience explicitly named by the client is the implementation of telephony and interaction management in a contact centre, on CXone, which places the targeted initiatives in the contact centre space.

Candidate sought : a business architect who has already defined the business solution and target processes of a telephony or interaction management implementation in a contact centre, ideally on CXone. We are looking for the person who frames the initiative and advises stakeholders, not the person who configures the platform.

Key Requirements:

Mandates implementing telephony and interaction management systems in a contact centre, specifically CXone
Opportunity analyses, impact analyses or target architectures
Defining, designing and documenting the business architecture of initiatives (business solution, target processes, business requirements)

Requirements

PREFERRED

Facilitating meetings and workshops with stakeholders, business analysts and subject matter experts
Influence, leadership and advisory role with stakeholders
Participation in work planning (scope, breakdown structure, schedule, effort)

Profiles to Exclude:

CXone profile whose resume shows platform administration, configuration or development (scripts, routing, IVR), with no demonstrated opportunity analysis or target architecture.
Business analyst profile whose achievements cover gathering and writing detailed requirements, with no responsibility for defining the business solution or target architecture of an initiative.
IT or integration architect profile with technical deliverables only, no target processes or business solution on the resume.
Contact centre experience limited to operations or agent supervision, with no involvement in a telephony or interaction management implementation project.
Business architecture profile with no telephony or contact centre interaction management project on the resume.

Apply About employer

More about this job

Responsibilities

The senior business architecture advisor will support direct distribution in personal lines insurance by defining business solutions and target processes for contact centre initiatives. The role involves facilitating stakeholder workshops, conducting impact analyses, and ensuring alignment between business requirements and IT architecture.

Requirements

Candidates must have proven experience in implementing telephony and interaction management systems within a contact centre, specifically using CXone. Strong skills in business architecture, stakeholder advisory, and project planning are required, while purely technical or administrative profiles are excluded.

Skills

Business Architecture
Direct Distribution
Personal Lines Insurance
Telephony Implementation
Interaction Management
CXone
Contact Centre Operations
Opportunity Analysis
Impact Analysis
Target Architecture
Stakeholder Management
Workshop Facilitation
Work Planning
Business Requirements
Process Design
Leadership

Visa sponsorship

Not detected in the job text

Keywords

Business Architecture
Direct Distribution
Personal Lines Insurance
Telephony
Interaction Management
CXone
Contact Centre
Opportunity Analysis
Impact Analysis
Target Architecture
Stakeholder Management
Workshop Facilitation
Business Analyst
IT Architecture
Work Planning
Process Design
Insurance
Technology

Report this job