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Added 1 hour ago
TO
Psychology 4
The Ottawa Hospital
Ottawa, ON
- Full-time
…patients, with opportunities for program evaluation and program development and research. In addition to being part of the UOHI Psychology team, the incumbent will also be connected to an…
Added 2 hours ago
VR
Analyst - Fund Finance Operations
Validus Risk Management
Remote, Canada
- $60,000 to $65,000 CAD / year
- Remote
Validus Risk Management is looking for an Analyst to join its Fund Finance Operations team. The team was established a year ago and is now in a phase of build and growth. The team supports…
Added 2 hours ago
M
Business Analysis Advisor / Conseiller(ère) en analyse d'affaires
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
solution options, then translates requirements for development teams. They work
Added 2 hours ago
M
Senior Business Architecture Advisor, Direct Distribution
Maarut
Levis, QC
- Contract
configuration or development (scripts, routing, IVR), with no demonstrated
Added 2 hours ago
VR
Analyst - Fund Finance Operations
Validus Risk Management
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
Validus Risk Management is looking for an Analyst to join its Fund Finance Operations team. The team was established a year ago and is now in a phase of build and growth. The team supports…
Added 5 hours ago
H
Bilingual Contract Analyst
Hologic
Mississauga, ON
- Full-time
The Bilingual Contract Analyst supports the commercial sales organization across multiple divisions within Hologic Canada. This role is responsible for supporting commercial quoting,…
Added 5 hours ago
CC
Senior Business Analyst-Training and Change Management RQ11733 (CANADA) - Onsite
Computer Consultants International, Inc.
Toronto, ON
- Contract
CCI is hiring a Senior Business Analyst-Training and Change Management to partners with multiple ministry stakeholders, program areas, subject-matter experts, operational teams, and project…
Added 5 hours ago
LC
Senior Analyst, Loss Prevention Analytics
Loblaw Companies Limited
Brampton, ON
- Full-time
Senior Analyst, Loss Prevention Analytics | Brampton
Added 6 hours ago
K
SOC T3 Expert
Kyndryl
Barrie, ON
- Full-time
Training and mentoring Level 1 & Level 2 peers to improve SOC Analyst capability.
Added 6 hours ago
K
SOC Specialist L2
Kyndryl
Barrie, ON
- Full-time
…growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and…
Added 6 hours ago
Accounting & Financial Analyst
Hydro One Networks Inc
Toronto, ON
…Assess problem areas, discuss with supervisor and assist in the development and implementation of revised…
Added 6 hours ago
Customer Data and Report Analyst
Hydro One Networks Inc
Markham, ON
Assist the Process and Reporting Manager in business process development, reporting, SharePoint administration and CRM related initiatives within the Account Management organization.
Added 6 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 6 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 6 hours ago
EA
Pricing & Performance Analyst
Europ Assistance Canada
Toronto, ON
- Full-time
The Pricing & Performance Analyst is a hands-on, quantitative individual-contributor role for Redion Canada's travel insurance portfolio. The role builds the Excel models and proposal…
Added 7 hours ago
BT
Senior Tax Analyst
Baker Tilly Canada
Peterborough, ON
- Full-time
We are looking for a Senior Tax Analyst to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 8 hours ago
SM
RQ11734 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Job Title: RQ11734 – Business Analyst – Senior
Added 10 hours ago
R
Pricing & Performance Analyst
Redion
Toronto, ON
- Full-time
The Pricing & Performance Analyst is a hands-on, quantitative individual-contributor role for Redion Canada's travel insurance portfolio. The role builds the Excel models and proposal…
Added 10 hours ago
TW
Credit Policy Analyst
Thrive Wealth Management
Regina, SK
- Full-time
We’re looking for a detail-oriented and collaborative Credit Policy Analyst to support the ongoing development, maintenance, implementation, and governance of credit policies, standards,…
Added 11 hours ago
S
Data Analyst
Syntrace
Vancouver, BC
- Full-time
We are now hiring a Data Analyst, based in Vancouver.
Added 14 hours ago
AC
Senior Analyst Enterprise Performance
Alimentation Couche-Tard
Laval, QC
- Internship
As Senior Analyst Enterprise Performance, you will provide critical financial analysis and reporting support for enterprise-wide planning, forecasting, and performance management processes.…
Added 16 hours ago
NB
Senior Analyst Accountant
National Bank of Canada
Montreal, QC
- Full-time
As a Senior Analyst in the Trust services team at National Bank Trust (NBT), you’ll be a tax expert working on estate and trust files. In this role, you’ll have a positive impact on the…
Added 16 hours ago
CR
Senior Financial Analyst
Clarity Recruitment
Toronto, ON · Etobicoke, ON
- Full-time
This Senior Financial Analyst role sits in a newly built FP&A function and reports directly to the VP, Finance. The work is forward-looking. You’ll own the budgeting and forecasting cycles,…
Added 17 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 18 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…

Maarut

Senior Business Architecture Advisor, Direct Distribution

Levis, QC, Canada

Contract

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Job details

Job type: Contract
Posting language: English
Posted: Nov 2, 2026

Original job description

The client is looking for a senior business architecture advisor to support direct distribution in personal lines insurance in identifying and delivering its initiatives. The role sits upstream of delivery: opportunity analyses, impact analyses and target architectures, aligned with the overall solution and the organization's master plan. The person facilitates workshops with stakeholders, validates proposed solutions with business analysts and subject matter experts, and takes part in work planning (scope, breakdown structure, schedule, effort). They work with the direct distribution integration architect and IT architects, ensuring alignment with the architecture team. The only experience explicitly named by the client is the implementation of telephony and interaction management in a contact centre, on CXone, which places the targeted initiatives in the contact centre space.

Candidate sought : a business architect who has already defined the business solution and target processes of a telephony or interaction management implementation in a contact centre, ideally on CXone. We are looking for the person who frames the initiative and advises stakeholders, not the person who configures the platform.

Key Requirements:

Mandates implementing telephony and interaction management systems in a contact centre, specifically CXone
Opportunity analyses, impact analyses or target architectures
Defining, designing and documenting the business architecture of initiatives (business solution, target processes, business requirements)

Requirements

PREFERRED

Facilitating meetings and workshops with stakeholders, business analysts and subject matter experts
Influence, leadership and advisory role with stakeholders
Participation in work planning (scope, breakdown structure, schedule, effort)

Profiles to Exclude:

CXone profile whose resume shows platform administration, configuration or development (scripts, routing, IVR), with no demonstrated opportunity analysis or target architecture.
Business analyst profile whose achievements cover gathering and writing detailed requirements, with no responsibility for defining the business solution or target architecture of an initiative.
IT or integration architect profile with technical deliverables only, no target processes or business solution on the resume.
Contact centre experience limited to operations or agent supervision, with no involvement in a telephony or interaction management implementation project.
Business architecture profile with no telephony or contact centre interaction management project on the resume.

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More about this job

Responsibilities

The senior business architecture advisor will support direct distribution in personal lines insurance by defining business solutions and target processes for contact centre initiatives. The role involves facilitating stakeholder workshops, conducting impact analyses, and ensuring alignment between business requirements and IT architecture.

Requirements

Candidates must have proven experience in implementing telephony and interaction management systems within a contact centre, specifically using CXone. Strong skills in business architecture, stakeholder advisory, and project planning are required, while purely technical or administrative profiles are excluded.

Skills

Business Architecture
Direct Distribution
Personal Lines Insurance
Telephony Implementation
Interaction Management
CXone
Contact Centre Operations
Opportunity Analysis
Impact Analysis
Target Architecture
Stakeholder Management
Workshop Facilitation
Work Planning
Business Requirements
Process Design
Leadership

Visa sponsorship

Not detected in the job text

Keywords

Business Architecture
Direct Distribution
Personal Lines Insurance
Telephony
Interaction Management
CXone
Contact Centre
Opportunity Analysis
Impact Analysis
Target Architecture
Stakeholder Management
Workshop Facilitation
Business Analyst
IT Architecture
Work Planning
Process Design
Insurance
Technology

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