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Added 11 mins ago
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Finance Contracts Analyst
PointClickCare
Mississauga, ON
- Full-time
Reporting directly to the Finance Enablement Manager, the Finance Contracts Analyst plays a critical role in ensuring accurate, compliant, and efficient billing and revenue operations. This…
Added 11 mins ago
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Project Cost Analysis
Clearway
Toronto, ON · Greater Toronto Area, Ontario
- Full-time
The Project Cost Analyst supports the Project Controls department in maintaining and analyzing accurate project cost information from award through closeout. Working closely with Project…
Added 26 mins ago
RC
Cyber Security Analyst
Realtek Consulting LLC
Calgary, AB
- Contract
We are seeking an experienced Cyber Security Analyst with expertise in cybersecurity operations, threat detection, vulnerability management, identity and access management, and risk…
Added 41 mins ago
FI
Application Support Analyst/ BSA
FP Inc.
Toronto, ON
- $60 to $75 CAD / hour
- Contract
Create an environment in which your team pursues effective and efficient operations of their respective areas while ensuring the adequacy, adherence to and effectiveness of day-to-day…
Added 41 mins ago
IH
Lead | Community Systems
Interior Health Authority
BC · British Columbia, Canada
- $90,770 to $130,481 CAD / year
- Full-time
The Lead will provide guidance and direction to the Clinical Analyst team in order to support the execution of our Digital Health Community Systems roadmap and ensure alignment with Seniors…
Added 41 mins ago
SI
Business Analyst -Wholesale lending
Smart IT Frame LLC
Mississauga, ON
- Full-time
Job Title:Business Analyst (Wholesale lending)
Added 41 mins ago
JG
Production Support Analyst- Akamai
J&M Group
Toronto, ON
- Contract
We are hiring for a Production Support Analyst Akamai. This role focuses on production support, Akamai/CDN operations, web delivery, and application security.
Added 41 mins ago
ZS
Technical Systems Analyst – Canadian Wealth &asset
Zodiac Solutions, Inc
Toronto, ON
- Full-time
8+ years of experience as a Technical Systems Analyst, Systems Analyst, or Business Systems Analyst, preferably within Canadian banking, wealth, asset management, brokerage, or investment…
Added 56 mins ago
P
Finance Contracts Analyst
PointClickCare
Mississauga, ON
- $58,000 to $73,000 CAD / year
- Contract
Reporting directly to the Finance Enablement Manager, the Finance Contracts Analyst plays a critical role in ensuring accurate, compliant, and efficient billing and revenue operations. This…
Added 56 mins ago
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SAP MDM/MM Systems Analyst
Vicwest
Burlington, ON
- Full-time
The SAP MDM/MM Systems Analyst is responsible for strengthening material master data governance, ensuring data quality and consistency, and supporting SAP Materials Management (MM)…
Added 56 mins ago
ES
Senior Databricks Data Platform Engineer
Enterprise Solutions Inc.
Montreal, QC
- Contract
…pipelines you will build the foundation that every data engineer analyst and data scientist at Client depends on including workspaces compute Unity Catalog governance deployment pipelines…
Added 1 hour ago
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Senior Analyst
BMO
Toronto, ON · FCP
- Full-time
Exposure to one or more of the following: risk management, financial market instruments, trading and derivative operations, risk systems, hedge accounting, risk management related to asset…
Added 1 hour ago
IT Business Systems Analyst
The Canada Life Assurance Company
London, ON · Toronto, ON
The IT Business Systems Analyst is responsible for leading the analysis of business problems and developing requirements, product and process specifications and contribution towards product…
Added 1 hour ago
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Senior Business Analyst, Back Office Technology & Business Delivery
AIMCo
Calgary, AB · AB
- Full-time
At AIMCo, technology is a key enabler of investment success. As a Senior Business Analyst, Back Office Technology & Business Delivery, you will be a key partner to AIMCo’s investment,…
Added 1 hour ago
DT
Bilingual Insurance Claims Analyst
DXC Technology
Canada
- Full-time
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and…
Added 1 hour ago
SP
Payroll Analyst
Surrey Police Service
Surrey, BC
- Full-time
Surrey Police Service (SPS) has an exciting opportunity for a Payroll Analyst to join our Financial Services Section, within the Office of the Chief Constable. This role involves…
Added 1 hour ago
TT
Senior Application Support Analyst – Equities
Tech Talent International
Montreal, QC
- $100,000 to $120,000 CAD / year
- Full-time
We currently have a role as a Senior Application Support Analyst – Equities with our large consulting client, working for a investment bank in the downtown Montreal area.
Added 1 hour ago
MI
Platform Administrator (Adobe)
Maarut Inc
Montreal, QC
- Contract
The client is looking for the person who keeps Adobe Experience Platform running, day to day. The title says "analyst", but the content describes a platform administrator: access and…
Added 1 hour ago
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Application Support Analyst – Front Office Technology
Synechron
Mississauga, ON
- $90,000 to $110,000 CAD / year
- Full-time
We are seeking an Application Support Analyst to provide L1/L2 application support for Front Office Investment Banking and Capital Markets technology platforms.
Added 1 hour ago
IT Project Manager
Canada Cartage Group of Companies
Mississauga, ON
…warehouse management systems (WMS), warehousing and distribution operations. Initially, the role will support complex customer implementations and warehouse technology initiatives, applying…
Added 1 hour ago
TC
Business Analyst
Tata Consultancy Services
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
We are seeking a highly skilled Business Analyst with experience in Insurance and/or Banking applications to join our team. The ideal candidate will act as the bridge between business…
Added 1 hour ago
SP
Business Analyst 2
Surrey Police Service
Surrey, BC
- Full-time
Surrey Police Service (SPS) has an exciting opportunity for a Business Analyst 2 to join our Information Management and Technology Division, within the Corporate Services Bureau. Reporting…
Added 1 hour ago
SI
Business Analyst with Wholesale lending
Smart IT Frame LLC
Mississauga, ON
- Full-time
Provide advice and counsel related to the technology or operations of the business and filter prioritize and validate potentially complex material from multiple sources
Added 2 hours ago
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Private Wealth Analyst, Summer 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
Provides input to the program strategy by analyzing current operations & challenges, researching best practices and understanding industry trends.
Added 2 hours ago
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Intermediate Cost Analyst
AtkinsRéalis
Mississauga, ON
- Full-time
Reporting to the Cost Estimating Manager, the Intermediate Cost Analyst is responsible for developing and maintaining cost and economic models supporting new nuclear development projects,…

Maarut

Senior Business Architecture Advisor, Direct Distribution

Levis, QC, Canada

Contract

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Job details

Job type: Contract
Posting language: English
Posted: Nov 2, 2026

Original job description

The client is looking for a senior business architecture advisor to support direct distribution in personal lines insurance in identifying and delivering its initiatives. The role sits upstream of delivery: opportunity analyses, impact analyses and target architectures, aligned with the overall solution and the organization's master plan. The person facilitates workshops with stakeholders, validates proposed solutions with business analysts and subject matter experts, and takes part in work planning (scope, breakdown structure, schedule, effort). They work with the direct distribution integration architect and IT architects, ensuring alignment with the architecture team. The only experience explicitly named by the client is the implementation of telephony and interaction management in a contact centre, on CXone, which places the targeted initiatives in the contact centre space.

Candidate sought : a business architect who has already defined the business solution and target processes of a telephony or interaction management implementation in a contact centre, ideally on CXone. We are looking for the person who frames the initiative and advises stakeholders, not the person who configures the platform.

Key Requirements:

Mandates implementing telephony and interaction management systems in a contact centre, specifically CXone
Opportunity analyses, impact analyses or target architectures
Defining, designing and documenting the business architecture of initiatives (business solution, target processes, business requirements)

Requirements

PREFERRED

Facilitating meetings and workshops with stakeholders, business analysts and subject matter experts
Influence, leadership and advisory role with stakeholders
Participation in work planning (scope, breakdown structure, schedule, effort)

Profiles to Exclude:

CXone profile whose resume shows platform administration, configuration or development (scripts, routing, IVR), with no demonstrated opportunity analysis or target architecture.
Business analyst profile whose achievements cover gathering and writing detailed requirements, with no responsibility for defining the business solution or target architecture of an initiative.
IT or integration architect profile with technical deliverables only, no target processes or business solution on the resume.
Contact centre experience limited to operations or agent supervision, with no involvement in a telephony or interaction management implementation project.
Business architecture profile with no telephony or contact centre interaction management project on the resume.

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More about this job

Responsibilities

The senior business architecture advisor will support direct distribution in personal lines insurance by defining business solutions and target processes for contact centre initiatives. The role involves facilitating stakeholder workshops, conducting impact analyses, and ensuring alignment between business requirements and IT architecture.

Requirements

Candidates must have proven experience in implementing telephony and interaction management systems within a contact centre, specifically using CXone. Strong skills in business architecture, stakeholder advisory, and project planning are required, while purely technical or administrative profiles are excluded.

Skills

Business Architecture
Direct Distribution
Personal Lines Insurance
Telephony Implementation
Interaction Management
CXone
Contact Centre Operations
Opportunity Analysis
Impact Analysis
Target Architecture
Stakeholder Management
Workshop Facilitation
Work Planning
Business Requirements
Process Design
Leadership

Visa sponsorship

Not detected in the job text

Keywords

Business Architecture
Direct Distribution
Personal Lines Insurance
Telephony
Interaction Management
CXone
Contact Centre
Opportunity Analysis
Impact Analysis
Target Architecture
Stakeholder Management
Workshop Facilitation
Business Analyst
IT Architecture
Work Planning
Process Design
Insurance
Technology

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