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Added 6 mins ago
A
Manager, Global Strategic Partnerships
Ataccama
Toronto, ON
- Full-time
…trusted for every decision and system. Powered by the ONE AI Agent, Ataccama ONE brings autonomy to data quality and governance, continuously monitoring, improving, and explaining the…
Added 6 mins ago
A
Manager, Global Strategic Partnerships
Ataccama
Toronto, ON
- Full-time
…trusted for every decision and system. Powered by the ONE AI Agent, Ataccama ONE brings autonomy to data quality and governance, continuously monitoring, improving, and explaining the…
Added 21 mins ago
CC
Carroll County Public Library - Assistant Branch Manager
Carroll County, Virginia
ON · Regional Municipality of York, ON
- Full-time
…as assigned. Must become certified as a passport acceptance agent within 12 weeks of…
Added 36 mins ago
EA
Customer Service Agent
Executive Aviation
Prince George, BC
- Full-time
…to an amazing Customer Service Coordinator who is there to support…
Added 36 mins ago
Customer Service Agent
CityofOttawa
Ottawa, ON
Job Category: Administrative and Support Services
Added 36 mins ago
C
Senior Document Underwriter - Bilingual
CIBC
Montreal, QC
- Full-time
You're fluent in French and English to support business operations outside of Quebec, Canada.
Added 36 mins ago
A
Restaurant Server- WINTER-Full-Time
Alterra
The Blue Mountains, ON · Blue Mountain Resort LP
- Full-time
Responsible for providing superior guest service; Act as a sales agent, using your up-selling skills and be well versed in our menus, knowledgeable in foods and wine
Added 51 mins ago
K
Student Success Manager
Kaplan
Edmonton, AB · KAP Edmonton University of Alberta
- $95,000 to $105,000 CAD / year
- Full-time
Partner with the Academic Operations Manager to develop and manage communication, support, and reporting frameworks for sponsored students.
Added 51 mins ago
DG
Vice-Président(e), Chaîne d'approvisionnement / Vice President Supply Chain - Montréal/Toronto
Dandurand Group
Montreal, QC
- Full-time
…l’industrie des vins et spiritueux. Nous agissons non seulement comme agent commercial, mais aussi comme embouteilleur, agence de marketing et propriétaire de marques. Cette structure…
Added 2 hours ago
CN
Administrative Officer – Regional Office - Agente administrative/agent administratif – Bureau régional
Canadian Nuclear Safety Commission – Commission canadienne de sûreté nucléaire
SK · Saskatchewan, Canada
- $57,255 to $75,509 CAD / year
- Full-time
Support the regional site office in: facilities and equipment management; office operations and procedures; project and event planning.
Added 6 hours ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…Office Manager, and/or Front Office Manager, the Reservation Agent promotes and sells room nights to existing and potential clients, while providing and exceptional level of service. To…
Added 6 hours ago
M
Senior Business Architecture Advisor, Direct Distribution
Maarut
Levis, QC
- Contract
Contact centre experience limited to operations or agent
Added 19 hours ago
IF
Le Représentant des Ventes en Location/Rental Sales Associate
Impact Fulfillment Services
Montreal, QC
- Full-time
Le Représentant des Ventes en Location agira en tant qu'agent de ventes de première ligne pour la location de véhicules au crédit-bailactuel de l’entreprise, pour les comptes commerciaux de…
Added 20 hours ago
Payroll Tax Specialist - Canada - On Site
Vensure Employer Solutions
Westmount, QC
…Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com…
Added 22 hours ago
MD
Records Agent - Customer Svcs Specialist Int
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Division/Unit: DVS Administrative Services / DVS Customer Support/PIC 2
Added 1 day ago
DG
Life Insurance Agent
deVere Group
Toronto, ON
- Full-time
Benefit from established operational, technology and administrative support
Added 1 day ago
MF
Funding and Data Officer
McConnell Foundation
Toronto, ON
- Full-time
Operations and Cross-Cutting Responsibilities (30%)
Added 1 day ago
EA
Catering Agent
Executive Aviation
Hamilton, ON
- Full-time
Come join us! Executive Aviation is hiring a Catering Agent for our team at the Hamilton Airport (YHM) who loves working in the travel and tourism industry. This role reports directly to an…
Added 1 day ago
IF
Rental Sales Associate
Impact Fulfillment Services
Montreal, QC
- Full-time
Le Représentant des Ventes en Location agira en tant qu'agent de ventes de première ligne pour la location de véhicules au crédit-bailactuel de l’entreprise, pour les comptes commerciaux de…
Added 1 day ago
BT
U.S. Corporate Tax Partner
Baker Tilly Canada
Toronto, ON
- Full-time
…volumes, and build the team, processes, and structure required to support continued…
Added 1 day ago
NB
Operation Agent
National Bank of Canada
Victoria, BC
- Full-time
With a career as an Operations Agent at National Bank, you will capitalize on your ability to work in synergy with clients and your colleagues. In this role, you will support members of…
Added 1 day ago
FH
Night Auditor
Fairmont Hotels & Resorts
AB · Edmonton, AB
- $24.93 to $25.93 CAD / hour
- Full-time
Guest Service Agent - Night Auditor (Full Time)
Added 2 days ago
Northern Station Agent
The Talent Team at Perimeter Aviation
Brochet, MB · Cross Lake 19, MB · MB · God'S River 86A, MB · Grand Rapids, MB · Island Lake, MB · Lac Brochet 197A, MB · Norway House 17, MB · Oxford House 24, MB · Shamattawa 1, MB · South Indian Lake, MB · St. Theresa Point, MB · Wasagamack, MB · Lake, ON · Sachigo Lake, ON · ON · Gods Lake Narrows, MB · Gods River, MB · Lac Brochet, MB · Little Grand Rapids, MB · North Spirit Lake, ON · Pikangikum, ON · Red Sucker Lake, MB · Saint Theresa Point, MB · Sandy Lake, ON · Tadoule Lake, MB · Weagamow Lake, ON
Reporting to the Northern Stations Manager, the Northern Stations Agent is responsible for carrying out various daily duties at the station.
Added 2 days ago
AA
Architecte PLM Senior / Senior PLM Architect
Airbus Aircraft
Montreal, QC
- Full-time
…Numérique à l'Ingénierie, en passant par la Fabrication, les Opérations et le Support de la…
Added 2 days ago
BH
Product Support Specialist - Membee
Beacon Holdings
Remote, Canada
- Full-time
- Remote
You will own support and support operations: live chat and tickets, help content, in-product help, and the AI that supports them. You will report to our General Manager, Care, and work…

Maarut

Senior Business Architecture Advisor, Direct Distribution

Levis, QC, Canada

Contract

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Job details

Job type: Contract
Posting language: English
Posted: Nov 2, 2026

Original job description

The client is looking for a senior business architecture advisor to support direct distribution in personal lines insurance in identifying and delivering its initiatives. The role sits upstream of delivery: opportunity analyses, impact analyses and target architectures, aligned with the overall solution and the organization's master plan. The person facilitates workshops with stakeholders, validates proposed solutions with business analysts and subject matter experts, and takes part in work planning (scope, breakdown structure, schedule, effort). They work with the direct distribution integration architect and IT architects, ensuring alignment with the architecture team. The only experience explicitly named by the client is the implementation of telephony and interaction management in a contact centre, on CXone, which places the targeted initiatives in the contact centre space.

Candidate sought : a business architect who has already defined the business solution and target processes of a telephony or interaction management implementation in a contact centre, ideally on CXone. We are looking for the person who frames the initiative and advises stakeholders, not the person who configures the platform.

Key Requirements:

Mandates implementing telephony and interaction management systems in a contact centre, specifically CXone
Opportunity analyses, impact analyses or target architectures
Defining, designing and documenting the business architecture of initiatives (business solution, target processes, business requirements)

Requirements

PREFERRED

Facilitating meetings and workshops with stakeholders, business analysts and subject matter experts
Influence, leadership and advisory role with stakeholders
Participation in work planning (scope, breakdown structure, schedule, effort)

Profiles to Exclude:

CXone profile whose resume shows platform administration, configuration or development (scripts, routing, IVR), with no demonstrated opportunity analysis or target architecture.
Business analyst profile whose achievements cover gathering and writing detailed requirements, with no responsibility for defining the business solution or target architecture of an initiative.
IT or integration architect profile with technical deliverables only, no target processes or business solution on the resume.
Contact centre experience limited to operations or agent supervision, with no involvement in a telephony or interaction management implementation project.
Business architecture profile with no telephony or contact centre interaction management project on the resume.

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More about this job

Responsibilities

The senior business architecture advisor will support direct distribution in personal lines insurance by defining business solutions and target processes for contact centre initiatives. The role involves facilitating stakeholder workshops, conducting impact analyses, and ensuring alignment between business requirements and IT architecture.

Requirements

Candidates must have proven experience in implementing telephony and interaction management systems within a contact centre, specifically using CXone. Strong skills in business architecture, stakeholder advisory, and project planning are required, while purely technical or administrative profiles are excluded.

Skills

Business Architecture
Direct Distribution
Personal Lines Insurance
Telephony Implementation
Interaction Management
CXone
Contact Centre Operations
Opportunity Analysis
Impact Analysis
Target Architecture
Stakeholder Management
Workshop Facilitation
Work Planning
Business Requirements
Process Design
Leadership

Visa sponsorship

Not detected in the job text

Keywords

Business Architecture
Direct Distribution
Personal Lines Insurance
Telephony
Interaction Management
CXone
Contact Centre
Opportunity Analysis
Impact Analysis
Target Architecture
Stakeholder Management
Workshop Facilitation
Business Analyst
IT Architecture
Work Planning
Process Design
Insurance
Technology

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