Jobs in Canada

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Added 9 mins ago
BI
Connected Vitals Account Manager,
Baxter International Inc.
Vancouver, BC
- Full-time
…device connectivity platforms. You will serve as a trusted advisor to healthcare organizations, helping customers improve patient safety, clinical workflows, and operational outcomes…
Added 1 hour ago
MA
Institutional Investment Sales Leader
Marsh Agency
Toronto, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 1 hour ago
MA
Senior Client Advisor - Personal Lines (m/f/x)
Marsh Agency
Toronto, ON
- Full-time
We are seeking a talented individual to join our Account Management team at Marsh as Senior Client Advisor - Personal Lines.
Added 2 hours ago
MW
Junior Investment Advisor Opportunity
Manulife Wealth
Montreal, QC
- Full-time
As a Junior Wealth Management Advisor, you will begin by learning the foundations of the industry while developing your own client base from the ground up. This role requires a high level…
Added 3 hours ago
MA
Senior H&B Consultant I
Marsh Agency
Toronto, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 3 hours ago
MA
Oliver Wyman Actuarial - Senior Manager - Life Practice
Marsh Agency
Toronto, ON
- Full-time
As a Senior Manager, you will work directly with Partners, senior client executives, and industry leaders on high-impact engagements. You will serve as the day-to-day leader on complex…
Added 4 hours ago
OM
Audience & Data Strategy Director
Omnicom Media
Toronto, ON
- Full-time
Serving as a trusted advisor, you will connect client priorities to the right data capabilities (1P, 2P, 3P), technology, and strategy, to help drive measurable business outcomes.
Added 4 hours ago
F
Senior Manager, Commerce
Flywheel
Toronto, ON
- Full-time
We’re looking for a Senior Manager, Commerce to join our growing Client Services team. In this senior client leadership role, you’ll set the strategic direction for key client relationships…
Added 4 hours ago
AG
Audience & Data Strategy Director
Adelphi Group
Toronto, ON
- Full-time
Serving as a trusted advisor, you will connect client priorities to the right data capabilities (1P, 2P, 3P), technology, and strategy, to help drive measurable business outcomes.
Added 5 hours ago
CC
Senior Consultant - Accounting Advisory
CrossCountry Consulting
Toronto, ON
- Full-time
CrossCountry Consulting is the transformation partner for the Office of the CFO. As a trusted advisor to Fortune 500 companies, emerging growth market leaders, and private equity sponsors,…
Added 6 hours ago
M
Lead Architect, Cloud & AI – Asia
Manulife
Toronto, ON
- Full-time
Based in Canada or the United States, you will serve as a trusted architecture advisor to senior business and technology leaders, connecting enterprise technology strategy with the needs of…
Added 6 hours ago
M
Senior Advisor Onboarding & Transitions Specialist
Manulife
Montreal, QC
- Full-time
Conduct proactive outbound calls to potential advisor recruits, effectively communicate the Manulife Wealth value proposition, and secure appointments for follow-up conversations with field…
Added 6 hours ago
AG
Senior Manager, Commerce
Adelphi Group
Toronto, ON
- Full-time
We’re looking for a Senior Manager, Commerce to join our growing Client Services team. In this senior client leadership role, you’ll set the strategic direction for key client relationships…
Added 6 hours ago
A
Project Controls Director
AtkinsRéalis
Mississauga, ON
- Full-time
Expected to operate as a trusted advisor to senior leadership and as a role model for project controls professionalism, governance, collaboration, and accountability.
Added 6 hours ago
S
Senior Technical Talent Acquisition Partner (14 Month Contract)
Super.com
Remote, Canada
- $112,000 to $129,000 CAD / year
- Full-time
- Remote
As a Senior Technical Talent Acquisition Partner, you will lead hiring for our Engineering organization, building strong, diverse pipelines for engineers at every level, from early-career…
Added 7 hours ago
M
Senior Accountant, Quality, Methodology
MNP
Markham, ON · ON · Toronto, ON · Mississauga, ON
- Full-time
Make an impact with our Quality team as a Senior Accountant, Methodology. This diverse team of professionals provides best-in-class industry and technical expertise to internally drive the…
Added 8 hours ago
Manager, Corporate Financial Management & Reporting | Great West
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
…quarterly and annual external reporting, working closely with senior Finance leadership, business segments and other stakeholders across the organization. The role combines hands-on…
Added 8 hours ago
MI
Senior Applications Engineer – AMR Solutions & Deployment
Magna International
Aurora, ON
- Full-time
As a senior-level individual contributor, this person will serve as a trusted advisor to customers while influencing Magna's AMR strategy, architecture, and product roadmap.
Added 8 hours ago
T
Tax Manager
TalentCompass
AB · Edmonton, AB
- Full-time
Must have 4+ years of public accounting experience with substantial exposure to Canadian corporate and personal income taxation
Added 8 hours ago
IF
Senior Communications Advisor - Tech+Lab
Intact FC
Toronto, ON · Montreal, QC
- Full-time
The Senior Communications Advisor for Technology and Lab (our in-house centre for digital excellence) is responsible for building strong relationships with leaders and partners across our…
Added 9 hours ago
S
Associate Director, Media Strategy
Swoon
Montreal, QC
- Full-time
Build trusted relationships with senior stakeholders and become a strategic partner to clients.
Added 9 hours ago
M
Director, Product & Growth
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
As a senior product leader and people leader, the Director brings together teams across Product, Distribution, Marketing, Digital, Technology, Operations, Finance, Legal, Risk and…
Added 10 hours ago
I
Senior Communications Advisor - Tech+Lab
Intact
Toronto, ON
- Full-time
The Senior Communications Advisor for Technology and Lab (our in-house centre for digital excellence) is responsible for building strong relationships with leaders and partners across our…
Added 10 hours ago
MC
Senior Wealth Advisor | Financial Planner (Full-time)
Mainstreet Credit Union Canada
Sarnia, ON
- $77,080 to $128,466.67 CAD / year
- Full-time
Mainstreet Credit Union is actively seeking an experienced Senior Wealth Advisor | Financial Planner to join our growing team!
Added 10 hours ago
M
Director, Product & Growth
Manulife
Toronto, ON
- Full-time
As a senior product leader and people leader, the Director brings together teams across Product, Distribution, Marketing, Digital, Technology, Operations, Finance, Legal, Risk and…

Maarut

Senior Business Architecture Advisor, Direct Distribution

Levis, QC, Canada

Contract

Apply on maarutinc.zohorecruit.com About employer

Applications open in a new tab.

Job details

Job type: Contract
Posting language: English
Posted: Nov 2, 2026

Original job description

The client is looking for a senior business architecture advisor to support direct distribution in personal lines insurance in identifying and delivering its initiatives. The role sits upstream of delivery: opportunity analyses, impact analyses and target architectures, aligned with the overall solution and the organization's master plan. The person facilitates workshops with stakeholders, validates proposed solutions with business analysts and subject matter experts, and takes part in work planning (scope, breakdown structure, schedule, effort). They work with the direct distribution integration architect and IT architects, ensuring alignment with the architecture team. The only experience explicitly named by the client is the implementation of telephony and interaction management in a contact centre, on CXone, which places the targeted initiatives in the contact centre space.

Candidate sought : a business architect who has already defined the business solution and target processes of a telephony or interaction management implementation in a contact centre, ideally on CXone. We are looking for the person who frames the initiative and advises stakeholders, not the person who configures the platform.

Key Requirements:

Mandates implementing telephony and interaction management systems in a contact centre, specifically CXone
Opportunity analyses, impact analyses or target architectures
Defining, designing and documenting the business architecture of initiatives (business solution, target processes, business requirements)

Requirements

PREFERRED

Facilitating meetings and workshops with stakeholders, business analysts and subject matter experts
Influence, leadership and advisory role with stakeholders
Participation in work planning (scope, breakdown structure, schedule, effort)

Profiles to Exclude:

CXone profile whose resume shows platform administration, configuration or development (scripts, routing, IVR), with no demonstrated opportunity analysis or target architecture.
Business analyst profile whose achievements cover gathering and writing detailed requirements, with no responsibility for defining the business solution or target architecture of an initiative.
IT or integration architect profile with technical deliverables only, no target processes or business solution on the resume.
Contact centre experience limited to operations or agent supervision, with no involvement in a telephony or interaction management implementation project.
Business architecture profile with no telephony or contact centre interaction management project on the resume.

Apply on maarutinc.zohorecruit.com About employer

More about this job

Responsibilities

The senior business architecture advisor will support direct distribution in personal lines insurance by defining business solutions and target processes for contact centre initiatives. The role involves facilitating stakeholder workshops, conducting impact analyses, and ensuring alignment between business requirements and IT architecture.

Requirements

Candidates must have proven experience in implementing telephony and interaction management systems within a contact centre, specifically using CXone. Strong skills in business architecture, stakeholder advisory, and project planning are required, while purely technical or administrative profiles are excluded.

Skills

Business Architecture
Direct Distribution
Personal Lines Insurance
Telephony Implementation
Interaction Management
CXone
Contact Centre Operations
Opportunity Analysis
Impact Analysis
Target Architecture
Stakeholder Management
Workshop Facilitation
Work Planning
Business Requirements
Process Design
Leadership

Visa sponsorship

Not detected in the job text

Keywords

Business Architecture
Direct Distribution
Personal Lines Insurance
Telephony
Interaction Management
CXone
Contact Centre
Opportunity Analysis
Impact Analysis
Target Architecture
Stakeholder Management
Workshop Facilitation
Business Analyst
IT Architecture
Work Planning
Process Design
Insurance
Technology

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Work requirements

Jobs in Canada