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Added 17 mins ago
TI
IT Enterprise Architect
Teckhorizon Inc
Toronto, ON
- Contract
Our Client is seeking an experienced Senior IT Enterprise Architect / Strategist to lead enterprise architecture strategy, application portfolio management, IT governance, and technology…
Added 47 mins ago
FS
Lead Infrastructure Architect
Financial Services Regulatory Authority (FSRA)
Toronto, ON · FSRA Head Office
- Full-time
Collaborates with cross-functional teams, stakeholders (including senior management and external vendors), to define requirements, provide expert advice, and ensure effective project…
Added 4 hours ago
M
Senior Business Architecture Advisor, Direct Distribution
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
directors, VPs and senior VPs. Required seniority is 8 years or more.
Added 4 hours ago
M
Tech Lead Salesforce Financial Services Cloud (FSC)
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
directors, VPs and senior VPs. Required seniority is 8 years or more.
Added 4 hours ago
M
Senior Business Architecture Advisor, Direct Distribution
Maarut
Levis, QC
- Contract
The client is looking for a senior business architecture
Added 8 hours ago
FS
Mechanical Designer
Fidus Systems
Canada
- Full-time
The Senior Mechanical Designer plays a key role in architecting and delivering the mechanical and thermal side of cutting-edge embedded systems for Fidus clients in aerospace and defence,…
Added 8 hours ago
FS
Mechanical Designer
Fidus Systems
Remote, Canada
- Full-time
- Remote
The Senior Mechanical Designer plays a key role in architecting and delivering the mechanical and thermal side of cutting-edge embedded systems for Fidus clients in aerospace and defence,…
Added 17 hours ago
S
Security Architect
Systematix
Regina, SK
- Contract
Systematix is currently seeking a Network Security Specialist – Security Architect to support our client’s enterprise infrastructure security and operational improvement initiatives. This…
Added 1 day ago
H
Senior Project Architect
HDR
Calgary, AB
- Full-time
Our Calgary office is seeking a Senior Project Architect with the desire to use and grow their technical expertise to successfully deliver architecture projects across Water, Resource,…
Added 1 day ago
ZA
Project Manager
Zeidler Architecture
Calgary, AB
- Full-time
…considered an asset. The role may be fulfilled by a Registered Architect, Intern Architect, or experienced Designer with senior-level Qualifications and demonstrated leadership in project…
Added 1 day ago
K
Senior Consultant, Enterprise Performance Management - Anaplan, OneStream and Oracle
KPMG
ON · Toronto, Ontario
- Full-time
Plan, architect, design, configure and test models and integrations.
Added 2 days ago
AA
Architecte PLM Senior / Senior PLM Architect
Airbus Aircraft
Montreal, QC
- Full-time
Le programme d'avions commerciaux A220 recherche d’un.e Architecte PLM Senior pour rejoindre notre équipe de Stratégie Transverse Ingénierie basée à Mirabel (Québec, Canada), où vous…
Added 2 days ago
AG
Senior Technical Architect - Linux Systems & Cloud
ADGA Group
Ottawa, ON
- $130 to $150 CAD / hour
- Contract
…agencies through embedded teams, advisory services, and full project execution, applying deep operational expertise and innovation to strengthen national safety, resilience, and…
Added 2 days ago
Senior AI Applied Value Architect
Celonis
Canada
The Role: As a Senior AI Applied Value Architect, you will spearhead AI and data-driven business transformation supporting customers in North America, by contributing to your customer’s…
Added 2 days ago
OT
Principal Systems Architect (Copilot Architect)
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
Demonstrated ability to lead large project teams, influence senior stakeholders, and communicate advanced technical implications in business terms.
Added 2 days ago
MC
SAP Solution Architect – Integrated Toolchain (35774)
Myticas Consulting
Toronto, ON
- Contract
Myticas Consulting is seeking a senior SAP Solution Architect for an approved transformation project with a leading global systems integrator for our Toronto clinet. This is a HYBRID…
Added 2 days ago
S
Agentic AI Architect - Intelligence Engineering (Toronto)
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As a Senior Architect or Architect in Intelligence Engineering, you’ll design and deliver innovative AI/ML and agentic AI solutions as part of intelligent products and automating /…
Added 2 days ago
MC
Level 2 3 Network Administrator & Projects Specialist (35949)
Myticas Consulting
Ottawa, ON
- Full-time
…generalist who can combine deep hands-on technical skills with project ownership and client-facing…
Added 2 days ago
MC
Senior Dynamics 365 F&O Functional Advisor Architect (36149)
Myticas Consulting
Ottawa, ON
- Full-time
We are recruiting a Senior Dynamics 365 Finance & Operations Functional Advisor / Architect to support the continued evolution of a complex enterprise D365 environment.
Added 2 days ago
LB
Senior Software Engineer, Agentic AI Products
Leo Berwick
Toronto, ON
- Full-time
We are hiring a Toronto-based Senior Software Engineer to join our founding in-house engineering team and build products from the ground up. This is a hands-on, individual contributor role…
Added 2 days ago
CB
Senior Java Developer
Conduent Business Services Canada, Inc.
Canada
- Full-time
- Other
Provide support to Product Management/Solutions Architect during project estimation as needed
Added 2 days ago
BR
Senior Applications Architect
BITS Recruiting
Toronto, ON
- $110 to $120 CAD / hour
- Contract
We are seeking an experienced Senior Applications Architect to lead the design and implementation of enterprise application architecture solutions within a large, complex technology…
Added 2 days ago
PA
Senior Architectural Technologist / Licensed Architect
Paradigm Architecture + Design
Toronto, ON
- Full-time
Are you an experienced Senior Architectural Technologist or Licensed Architect looking for greater autonomy, meaningful project responsibility, and opportunities to advance your career?
Added 2 days ago
Senior Software Engineer, Agentic AI Products
Leo Berwick
Toronto, ON
We are hiring a Toronto-based Senior Software Engineer to join our founding in-house engineering team and build products from the ground up. This is a hands-on, individual contributor role…
Added 2 days ago
M
AVP, GTO Strategy & Transformation
Manulife
Toronto, ON
- Full-time
…ensure reported outcomes remain transparent and defensible to senior leadership and ELT - explicitly separating transformation-driven impact from organic or external…

Maarut

Senior Business Architecture Advisor, Direct Distribution

Levis, QC, Canada

Contract

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Job details

Job type: Contract
Posting language: English
Posted: Nov 2, 2026

Original job description

The client is looking for a senior business architecture advisor to support direct distribution in personal lines insurance in identifying and delivering its initiatives. The role sits upstream of delivery: opportunity analyses, impact analyses and target architectures, aligned with the overall solution and the organization's master plan. The person facilitates workshops with stakeholders, validates proposed solutions with business analysts and subject matter experts, and takes part in work planning (scope, breakdown structure, schedule, effort). They work with the direct distribution integration architect and IT architects, ensuring alignment with the architecture team. The only experience explicitly named by the client is the implementation of telephony and interaction management in a contact centre, on CXone, which places the targeted initiatives in the contact centre space.

Candidate sought : a business architect who has already defined the business solution and target processes of a telephony or interaction management implementation in a contact centre, ideally on CXone. We are looking for the person who frames the initiative and advises stakeholders, not the person who configures the platform.

Key Requirements:

Mandates implementing telephony and interaction management systems in a contact centre, specifically CXone
Opportunity analyses, impact analyses or target architectures
Defining, designing and documenting the business architecture of initiatives (business solution, target processes, business requirements)

Requirements

PREFERRED

Facilitating meetings and workshops with stakeholders, business analysts and subject matter experts
Influence, leadership and advisory role with stakeholders
Participation in work planning (scope, breakdown structure, schedule, effort)

Profiles to Exclude:

CXone profile whose resume shows platform administration, configuration or development (scripts, routing, IVR), with no demonstrated opportunity analysis or target architecture.
Business analyst profile whose achievements cover gathering and writing detailed requirements, with no responsibility for defining the business solution or target architecture of an initiative.
IT or integration architect profile with technical deliverables only, no target processes or business solution on the resume.
Contact centre experience limited to operations or agent supervision, with no involvement in a telephony or interaction management implementation project.
Business architecture profile with no telephony or contact centre interaction management project on the resume.

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More about this job

Responsibilities

The senior business architecture advisor will support direct distribution in personal lines insurance by defining business solutions and target processes for contact centre initiatives. The role involves facilitating stakeholder workshops, conducting impact analyses, and ensuring alignment between business requirements and IT architecture.

Requirements

Candidates must have proven experience in implementing telephony and interaction management systems within a contact centre, specifically using CXone. Strong skills in business architecture, stakeholder advisory, and project planning are required, while purely technical or administrative profiles are excluded.

Skills

Business Architecture
Direct Distribution
Personal Lines Insurance
Telephony Implementation
Interaction Management
CXone
Contact Centre Operations
Opportunity Analysis
Impact Analysis
Target Architecture
Stakeholder Management
Workshop Facilitation
Work Planning
Business Requirements
Process Design
Leadership

Visa sponsorship

Not detected in the job text

Keywords

Business Architecture
Direct Distribution
Personal Lines Insurance
Telephony
Interaction Management
CXone
Contact Centre
Opportunity Analysis
Impact Analysis
Target Architecture
Stakeholder Management
Workshop Facilitation
Business Analyst
IT Architecture
Work Planning
Process Design
Insurance
Technology

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