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Added 18 mins ago
Technical Advisor, Application Development
National Research Council Canada
Ottawa, ON
…traditional Case Management applications into one enterprise CRM solution. This solution leverages the Microsoft Platform (D365, Microsoft Portals, MS Power BI) with various third-party…
Added 33 mins ago
MI
Microsoft Dynamics CRM Developer
Maarut Inc
Montreal, QC
- Contract
The client is looking for a senior developer whose main field is Microsoft Dynamics CRM, with command of the CI/CD chain. The role covers the full cycle: requirements analysis, design,…
Added 1 hour ago
Senior Customer Engineer, Named Enterprise - Montreal, QC
Cloudflare
Montreal, QC
…"normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better…
Added 3 hours ago
T
Senior Enterprise Architect
Teqfocus
Markham, ON
- Full-time
…and the tolerance for failure is low. Our delivery model is senior-heavy by design. The same team that scopes an engagement ships it to production. There are no junior shadow teams, no…
Added 3 hours ago
Delivery Solutions Architect
Databricks
ON
…Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field…
Added 3 hours ago
FS
Lead Infrastructure Architect
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
The Lead Infrastructure Architect plays a key role in shaping and maintaining FSRA’s hybrid cloud environment. This role provides technical leadership and oversight to ensure the…
Added 3 hours ago
BL
Microsoft Dynamics 365 (D365) Solution Architect - 6 to 12 Months Contract
Belmont Lavan
Canada
- Contract
We are seeking an experienced Microsoft Dynamics 365 Architect to lead the solution architecture, design, and delivery of enterprise-scale Microsoft Dynamics 365 implementations and…
Added 3 hours ago
BL
Microsoft Dynamics 365 Customer Engagement Architect 6 to 12 Months Contract
Belmont Lavan
Canada
- Contract
We are seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Solution Architect to lead the architecture, design, and technical delivery of enterprise-scale Microsoft…
Added 3 hours ago
BL
Microsoft Dynamics 365 (D365) Solution Architect - 6 to 12 Months Contract
Belmont Lavan Ltd
Remote, Canada
- Contract
- Remote
We are seeking an experienced Microsoft Dynamics 365 Architect to lead the solution architecture, design, and delivery of enterprise-scale Microsoft Dynamics 365 implementations and…
Added 3 hours ago
BL
Microsoft Dynamics 365 Customer Engagement Architect 6 to 12 Months Contract
Belmont Lavan Ltd
Remote, Canada
- Contract
- Remote
We are seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Solution Architect to lead the architecture, design, and technical delivery of enterprise-scale Microsoft…
Added 3 hours ago
Delivery Executive
Capgemini
Vancouver, BC
The Delivery Manager does not need to be the hands-on solution architect but should possess sufficient technical depth to effectively govern delivery across:
Added 4 hours ago
A
Salesforce Technical Architecture Advisor, LWC, Apex & Implementations
Alithya
Montreal, QC
- Full-time
Architect and lead development using LWC, Apex, Visualforce, and Salesforce platform capabilities;
Added 4 hours ago
IG
Functional Lead
Insight Global
Calgary, AB
- $80 to $100 CAD / hour
- Contract
- Experience as a Senior Product Manager, Product Owner, Delivery Lead, Business Architect, or Consulting Manager
Added 4 hours ago
TP
Senior Solutions Architect
Taleo Project Services Inc
Calgary, AB
- Contract
Taleo is seeking an experienced Senior Solutions Architect to support a client in the utilities sector with several significant infrastructure modernization and technology transformation…
Added 4 hours ago
TT
Camunda Architect
Tamanna Technology
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are seeking experienced Senior Camunda Architects for opportunities within GTA. The ideal candidates will combine deep Camunda expertise with strong architecture, integration and…
Added 5 hours ago
FW
Solution Architect
Future Works
Remote, Canada
- Full-time
- Remote
As the Solutions Architect, you will define the technical blueprint that makes this transformation possible. You will be accountable for designing the secure cloud environment, shaping the…
Added 7 hours ago
FS
Lead Infrastructure Architect
Financial Services Regulatory Authority (FSRA)
Toronto, ON · FSRA Head Office
- Full-time
The Lead Infrastructure Architect plays a key role in shaping and maintaining FSRA’s hybrid cloud environment. This role provides technical leadership and oversight to ensure the…
Added 11 hours ago
M
Senior Business Architecture Advisor, Direct Distribution
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
directors, VPs and senior VPs. Required seniority is 8 years or more.
Added 11 hours ago
M
Tech Lead Salesforce Financial Services Cloud (FSC)
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
directors, VPs and senior VPs. Required seniority is 8 years or more.
Added 11 hours ago
M
Senior Business Architecture Advisor, Direct Distribution
Maarut
Levis, QC
- Contract
The client is looking for a senior business architecture
Added 17 hours ago
J
Senior Solutions Architect
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Solutions Architect based in Canada.
Added 23 hours ago
S
Security Architect
Systematix
Regina, SK
- Contract
Systematix is currently seeking a Network Security Specialist – Security Architect to support our client’s enterprise infrastructure security and operational improvement initiatives. This…
Added 2 days ago
K
Senior Consultant, Enterprise Performance Management - Anaplan, OneStream and Oracle
KPMG
ON · Toronto, Ontario
- Full-time
Conduct client workshops, understand, and analyze business requirements, propose recommendations, and prepare solution blueprint.
Added 2 days ago
AA
Architecte PLM Senior / Senior PLM Architect
Airbus Aircraft
Montreal, QC
- Full-time
Le programme d'avions commerciaux A220 recherche d’un.e Architecte PLM Senior pour rejoindre notre équipe de Stratégie Transverse Ingénierie basée à Mirabel (Québec, Canada), où vous…
Added 2 days ago
Senior AI Applied Value Architect
Celonis
Canada
The Role: As a Senior AI Applied Value Architect, you will spearhead AI and data-driven business transformation supporting customers in North America, by contributing to your customer’s…

Maarut

Senior Business Architecture Advisor, Direct Distribution

Levis, QC, Canada

Contract

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Job details

Job type: Contract
Posting language: English
Posted: Nov 2, 2026

Original job description

The client is looking for a senior business architecture advisor to support direct distribution in personal lines insurance in identifying and delivering its initiatives. The role sits upstream of delivery: opportunity analyses, impact analyses and target architectures, aligned with the overall solution and the organization's master plan. The person facilitates workshops with stakeholders, validates proposed solutions with business analysts and subject matter experts, and takes part in work planning (scope, breakdown structure, schedule, effort). They work with the direct distribution integration architect and IT architects, ensuring alignment with the architecture team. The only experience explicitly named by the client is the implementation of telephony and interaction management in a contact centre, on CXone, which places the targeted initiatives in the contact centre space.

Candidate sought : a business architect who has already defined the business solution and target processes of a telephony or interaction management implementation in a contact centre, ideally on CXone. We are looking for the person who frames the initiative and advises stakeholders, not the person who configures the platform.

Key Requirements:

Mandates implementing telephony and interaction management systems in a contact centre, specifically CXone
Opportunity analyses, impact analyses or target architectures
Defining, designing and documenting the business architecture of initiatives (business solution, target processes, business requirements)

Requirements

PREFERRED

Facilitating meetings and workshops with stakeholders, business analysts and subject matter experts
Influence, leadership and advisory role with stakeholders
Participation in work planning (scope, breakdown structure, schedule, effort)

Profiles to Exclude:

CXone profile whose resume shows platform administration, configuration or development (scripts, routing, IVR), with no demonstrated opportunity analysis or target architecture.
Business analyst profile whose achievements cover gathering and writing detailed requirements, with no responsibility for defining the business solution or target architecture of an initiative.
IT or integration architect profile with technical deliverables only, no target processes or business solution on the resume.
Contact centre experience limited to operations or agent supervision, with no involvement in a telephony or interaction management implementation project.
Business architecture profile with no telephony or contact centre interaction management project on the resume.

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More about this job

Responsibilities

The senior business architecture advisor will support direct distribution in personal lines insurance by defining business solutions and target processes for contact centre initiatives. The role involves facilitating stakeholder workshops, conducting impact analyses, and ensuring alignment between business requirements and IT architecture.

Requirements

Candidates must have proven experience in implementing telephony and interaction management systems within a contact centre, specifically using CXone. Strong skills in business architecture, stakeholder advisory, and project planning are required, while purely technical or administrative profiles are excluded.

Skills

Business Architecture
Direct Distribution
Personal Lines Insurance
Telephony Implementation
Interaction Management
CXone
Contact Centre Operations
Opportunity Analysis
Impact Analysis
Target Architecture
Stakeholder Management
Workshop Facilitation
Work Planning
Business Requirements
Process Design
Leadership

Visa sponsorship

Not detected in the job text

Keywords

Business Architecture
Direct Distribution
Personal Lines Insurance
Telephony
Interaction Management
CXone
Contact Centre
Opportunity Analysis
Impact Analysis
Target Architecture
Stakeholder Management
Workshop Facilitation
Business Analyst
IT Architecture
Work Planning
Process Design
Insurance
Technology

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