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Added 41 mins ago
SS
Senior DevOps
Safe Software
Remote, Canada
- Full-time
- Remote
Safe Software is looking for Senior DevOps to join our DevOps team. As a Senior DevOps engineer, you will lead the design and implementation of scalable CI/CD pipelines, develop and…
Added 1 hour ago
PH
Senior Director, Indigenous Health
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Senior Director provides strategic leadership to a core team who provide frameworks to assess individual, team, program and organizational capacity and measures of the current state of…
Added 1 hour ago
UC
Guidewire Transformation Manager
Us3 Consulting
Toronto, ON
- $160,000 to $195,000 CAD / year
- Full-time
Manage third-party consulting partners and systems integrators, ensuring accountability for agreed deliverables.
Added 1 hour ago
Q
Senior Conversational Bot Engineer
Quantiphi
Canada
- Full-time
…document programs well as support activities for the corporate systems architecture. You are required to work closely with business partners in defining requirements for system…
Added 1 hour ago
G
Electrical Manager
GagaMuller
Regina, SK
- Full-time
…HV/LV distribution, transformers, switchgear, generators, UPS systems, batteries, busway, earthing, lighting, small power, protection, metering and associated EPMS/BMS interfaces. You will…
Added 1 hour ago
G
Mechanical Manager
GagaMuller
Regina, SK
- Full-time
…water treatment, ventilation, pressurization, drainage, fuel systems and associated BMS controls. You will coordinate design development, long-lead procurement, installation, flushing,…
Added 2 hours ago
PA
Robotics Technician
Prodomax Automation Ltd.
Barrie, ON
- Full-time
For over 55 years, Prodomax has been a leader in the design, engineering, and turnkey integration of custom automation solutions. As a key part of the Jenoptik Group, we are renowned for…
Added 2 hours ago
PA
Mechanical Designer
Prodomax Automation Ltd.
Barrie, ON
- Full-time
For over 55 years, Prodomax has been a leader in the design, engineering, and turnkey integration of custom automation solutions. As a key part of the Jenoptik Group, we are renowned for…
Added 4 hours ago
M
Senior Business Architecture Advisor, Direct Distribution
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
connects it to data foundations, legacy systems and external platforms. They
Added 4 hours ago
M
Tech Lead Salesforce Financial Services Cloud (FSC)
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
connects it to data foundations, legacy systems and external platforms. They
Added 4 hours ago
M
Senior Business Architecture Advisor, Direct Distribution
Maarut
Levis, QC
- Contract
The client is looking for a senior business architecture
Added 7 hours ago
G
Senior HPC and Platform Engineer
GeoSoftware
Calgary, AB
- Full-time
You would work in a small, senior, distributed team alongside computational algorithm and front-end engineers.
Added 7 hours ago
G
Senior Software Engineer – Visualization and Front End
GeoSoftware
Calgary, AB
- Full-time
You would work in a small, senior, distributed team alongside computational and platform engineers, and with geoscientists who use the results professionally every day.
Added 7 hours ago
CC
Quality Assurance Specialist
Computer Consultants International, Inc.
Toronto, ON
- Contract
CCI is hiring a Senior Systems Testing/QA Specialist to provides advice on the testing strategy, test plans, the selection of testing tools, and the identification of resources required for…
Added 19 hours ago
O
Senior Software Developer, DevOps & Infrastructure
OSEDEA
Montreal, QC
- Full-time
As a Senior Software Developer with strong Cloud, DevOps, and infrastructure experience, you design, build, and deliver robust software solutions, architectures, and infrastructure for our…
Added 21 hours ago
AS
Lead Application Developer
AgileGrid Solutions
Canada
- Full-time
Senior Full-Stack Application Development Lead
Added 21 hours ago
VC
Transformation, Change & Innovation Advisor
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Temporary
…operational initiatives designed to strengthen organizational and systems effectiveness from the identification of change initiatives through to planning, implementation, integration,…
Added 23 hours ago
CC
Senior Software Developer.net/SQL/Oracle/Azure- RQ11819 (CANADA) - Onsite
Computer Consultants International, Inc.
Toronto, ON
- Contract
CCI is hiring a Software Developer.net/SQL/Oracle/Azure to translate technical systems specifications into working, tested applications: developing detailed programming specifications…
Added 23 hours ago
TC
Senior Informatica Developer
Tata Consultancy Services
Montreal, QC
- Full-time
We are seeking a Senior Informatica Developer with Admin skills to join a Global Enterprise Technology Team responsible for the development, modernization, security and operational…
Added 1 day ago
TA
Senior Software Engineer
Treasure AI
Vancouver, BC
- $132,500 to $171,000 CAD / year
- Full-time
As a Senior Software Engineer on the Realtime/Personalization team, you will be a core technical contributor building Treasure AI's AI-native Personalization Studio and RT2.0 engine.…
Added 1 day ago
TC
Senior Zendesk Developer / Implementation Specialist
Tata Consultancy Services
Waterloo, ON
- $100,000 to $110,000 CAD / year
- Full-time
Experience in Zendesk data migration, archival, platform consolidation, enterprise integration, or large-scale data extraction.
Added 1 day ago
YC
Senior Developer, D365
Yoush Consulting
Toronto, ON
- Full-time
As a Senior Developer, Dynamics 365 your responsibilities will include:
Added 1 day ago
Sales Executive Partnerships - FX Sales
Ebury
Montreal, QC
Added 1 day ago
Branch Manager - FX Sales
Ebury
Montreal, QC
Il s'agit d'un rôle de leadership senior au sein de notre Front Office, qui ouvre la porte aux opportunités de leadership,de résultats et de direction régionale à travers nos nombreux…
Added 1 day ago
BT
IT & Innovation Consultant, SR&ED
Baker Tilly Canada
Windsor, ON
- Full-time
Draft clear technical narratives and supporting project descriptions for review by senior team members.

Maarut

Senior Business Architecture Advisor, Direct Distribution

Levis, QC, Canada

Contract

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Job details

Job type: Contract
Posting language: English
Posted: Nov 2, 2026

Original job description

The client is looking for a senior business architecture advisor to support direct distribution in personal lines insurance in identifying and delivering its initiatives. The role sits upstream of delivery: opportunity analyses, impact analyses and target architectures, aligned with the overall solution and the organization's master plan. The person facilitates workshops with stakeholders, validates proposed solutions with business analysts and subject matter experts, and takes part in work planning (scope, breakdown structure, schedule, effort). They work with the direct distribution integration architect and IT architects, ensuring alignment with the architecture team. The only experience explicitly named by the client is the implementation of telephony and interaction management in a contact centre, on CXone, which places the targeted initiatives in the contact centre space.

Candidate sought : a business architect who has already defined the business solution and target processes of a telephony or interaction management implementation in a contact centre, ideally on CXone. We are looking for the person who frames the initiative and advises stakeholders, not the person who configures the platform.

Key Requirements:

Mandates implementing telephony and interaction management systems in a contact centre, specifically CXone
Opportunity analyses, impact analyses or target architectures
Defining, designing and documenting the business architecture of initiatives (business solution, target processes, business requirements)

Requirements

PREFERRED

Facilitating meetings and workshops with stakeholders, business analysts and subject matter experts
Influence, leadership and advisory role with stakeholders
Participation in work planning (scope, breakdown structure, schedule, effort)

Profiles to Exclude:

CXone profile whose resume shows platform administration, configuration or development (scripts, routing, IVR), with no demonstrated opportunity analysis or target architecture.
Business analyst profile whose achievements cover gathering and writing detailed requirements, with no responsibility for defining the business solution or target architecture of an initiative.
IT or integration architect profile with technical deliverables only, no target processes or business solution on the resume.
Contact centre experience limited to operations or agent supervision, with no involvement in a telephony or interaction management implementation project.
Business architecture profile with no telephony or contact centre interaction management project on the resume.

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More about this job

Responsibilities

The senior business architecture advisor will support direct distribution in personal lines insurance by defining business solutions and target processes for contact centre initiatives. The role involves facilitating stakeholder workshops, conducting impact analyses, and ensuring alignment between business requirements and IT architecture.

Requirements

Candidates must have proven experience in implementing telephony and interaction management systems within a contact centre, specifically using CXone. Strong skills in business architecture, stakeholder advisory, and project planning are required, while purely technical or administrative profiles are excluded.

Skills

Business Architecture
Direct Distribution
Personal Lines Insurance
Telephony Implementation
Interaction Management
CXone
Contact Centre Operations
Opportunity Analysis
Impact Analysis
Target Architecture
Stakeholder Management
Workshop Facilitation
Work Planning
Business Requirements
Process Design
Leadership

Visa sponsorship

Not detected in the job text

Keywords

Business Architecture
Direct Distribution
Personal Lines Insurance
Telephony
Interaction Management
CXone
Contact Centre
Opportunity Analysis
Impact Analysis
Target Architecture
Stakeholder Management
Workshop Facilitation
Business Analyst
IT Architecture
Work Planning
Process Design
Insurance
Technology

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