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Added 14 mins ago
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Senior TypeScript Engineer
MapsPeople
Richmond Hill, ON
- Full-time
…large enterprise customers worldwide. We are looking for a Senior TypeScript Engineer to join our team and play a key role in building and evolving our platform using a modern…
Added 1 hour ago
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Senior Business Architecture Advisor, Direct Distribution
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
directors, VPs and senior VPs. Required seniority is 8 years or more.
Added 1 hour ago
M
Tech Lead Salesforce Financial Services Cloud (FSC)
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
directors, VPs and senior VPs. Required seniority is 8 years or more.
Added 1 hour ago
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Senior Business Architecture Advisor, Direct Distribution
Maarut
Levis, QC
- Contract
The client is looking for a senior business architecture
Added 5 hours ago
FS
Mechanical Designer
Fidus Systems
Canada
- Full-time
…and deliver next-generation products for clients in emerging technology…
Added 5 hours ago
FS
Mechanical Designer
Fidus Systems
Remote, Canada
- Full-time
- Remote
…and deliver next-generation products for clients in emerging technology…
Added 7 hours ago
J
Senior Solutions Architect
Jobgether
Canada
- Full-time
The Senior Solutions Architect will play a key role in guiding technical sales engagements and designing solutions that address complex customer needs in a mission-critical technology…
Added 13 hours ago
S
Security Architect
Systematix
Regina, SK
- Contract
Systematix is currently seeking a Network Security Specialist – Security Architect to support our client’s enterprise infrastructure security and operational improvement initiatives. This…
Added 1 day ago
K
Senior Consultant, Enterprise Performance Management - Anaplan, OneStream and Oracle
KPMG
ON · Toronto, Ontario
- Full-time
…reporting and analytics with a particular focus on implementing technology solutions to enable these…
Added 1 day ago
HT
Java Spark Backend Developer
Hirematic Talent Solutions
Montreal, QC
- $50 to $55 CAD / hour
- Contract
We are seeking a highly skilled and experienced Senior Java Backend Developer to join our core engineering team. In this role, you will be responsible for designing, building, and…
Added 1 day ago
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Architecte PLM Senior / Senior PLM Architect
Airbus Aircraft
Montreal, QC
- Full-time
Le programme d'avions commerciaux A220 recherche d’un.e Architecte PLM Senior pour rejoindre notre équipe de Stratégie Transverse Ingénierie basée à Mirabel (Québec, Canada), où vous…
Added 1 day ago
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Senior Technical Architect - Linux Systems & Cloud
ADGA Group
Ottawa, ON
- $130 to $150 CAD / hour
- Contract
We are seeking a Technical Architect with deep expertise in Linux systems, cloud platforms, and enterprise application environments to support Command-and-Control (C2) systems operating…
Added 1 day ago
CL
Senior Cloud DevOps Engineer
Charger Logistics Inc
Brampton, ON
- Full-time
The Senior Cloud DevOps Engineer will design and implement enterprise-scale cloud infrastructure, drive automation strategies, and mentor engineering teams while architecting…
Added 2 days ago
Senior AI Applied Value Architect
Celonis
Canada
The Role: As a Senior AI Applied Value Architect, you will spearhead AI and data-driven business transformation supporting customers in North America, by contributing to your customer’s…
Added 2 days ago
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Enterprise Architect CRM
ATB
Remote, Canada
- Full-time
- Remote
As ATB’s next Enterprise Architect CRM Strategy, you will be responsible for creating the technology strategy and roadmap for CRM. You will be working closely with stakeholders and…
Added 2 days ago
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Principal Systems Architect (Copilot Architect)
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
As a Principal IT Systems Architect focused on AI solutions, you will be a recognized internal expert responsible for the architecture, development, and deployment direction of sustainable…
Added 2 days ago
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Oracle EBS & Fusion SCM Architect
W3Global
Canada
- Contract
Ability to lead architecture workshops, produce solution designs, manage technical risks, and influence senior business and technology stakeholders.
Added 2 days ago
CI
Intermediate Security Specialist – Security Architect - Onsite Regina, SK
Compugen Inc
Regina, SK
- Contract
About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think…
Added 2 days ago
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Senior Systems Analyst (SAP BAIP)
Lindt & Sprüngli (North America) Inc.
Toronto, ON
- Full-time
We are seeking a highly skilled Senior Systems Analyst with deep expertise in SAP Business AI Platform (BAIP) to drive design, integration, and innovation across enterprise applications.…
Added 2 days ago
MC
SAP Solution Architect – Integrated Toolchain (35774)
Myticas Consulting
Toronto, ON
- Contract
Myticas Consulting is seeking a senior SAP Solution Architect for an approved transformation project with a leading global systems integrator for our Toronto clinet. This is a HYBRID…
Added 2 days ago
MC
Senior Enterprise Information Data Architect (35902)
Myticas Consulting
Canada
- Contract
Senior Enterprise Information / Data Architect
Added 2 days ago
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Agentic AI Architect - Intelligence Engineering (Toronto)
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As a Senior Architect or Architect in Intelligence Engineering, you’ll design and deliver innovative AI/ML and agentic AI solutions as part of intelligent products and automating /…
Added 2 days ago
MC
Solutions Architect – AWS Node.js Digital Banking (35654)
Myticas Consulting
Toronto, ON
- Contract
Communicate architecture decisions, trade-offs, risks, and delivery impacts to senior business and technology stakeholders.
Added 2 days ago
MC
Level 2 3 Network Administrator & Projects Specialist (35949)
Myticas Consulting
Ottawa, ON
- Full-time
Architect secure, reliable and scalable infrastructure solutions aligned with client requirements.
Added 2 days ago
MC
Senior Dynamics 365 F&O Functional Advisor Architect (36149)
Myticas Consulting
Ottawa, ON
- Full-time
We are recruiting a Senior Dynamics 365 Finance & Operations Functional Advisor / Architect to support the continued evolution of a complex enterprise D365 environment.

Maarut

Senior Business Architecture Advisor, Direct Distribution

Levis, QC, Canada

Contract

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Job details

Job type: Contract
Posting language: English
Posted: Nov 2, 2026

Original job description

The client is looking for a senior business architecture advisor to support direct distribution in personal lines insurance in identifying and delivering its initiatives. The role sits upstream of delivery: opportunity analyses, impact analyses and target architectures, aligned with the overall solution and the organization's master plan. The person facilitates workshops with stakeholders, validates proposed solutions with business analysts and subject matter experts, and takes part in work planning (scope, breakdown structure, schedule, effort). They work with the direct distribution integration architect and IT architects, ensuring alignment with the architecture team. The only experience explicitly named by the client is the implementation of telephony and interaction management in a contact centre, on CXone, which places the targeted initiatives in the contact centre space.

Candidate sought : a business architect who has already defined the business solution and target processes of a telephony or interaction management implementation in a contact centre, ideally on CXone. We are looking for the person who frames the initiative and advises stakeholders, not the person who configures the platform.

Key Requirements:

Mandates implementing telephony and interaction management systems in a contact centre, specifically CXone
Opportunity analyses, impact analyses or target architectures
Defining, designing and documenting the business architecture of initiatives (business solution, target processes, business requirements)

Requirements

PREFERRED

Facilitating meetings and workshops with stakeholders, business analysts and subject matter experts
Influence, leadership and advisory role with stakeholders
Participation in work planning (scope, breakdown structure, schedule, effort)

Profiles to Exclude:

CXone profile whose resume shows platform administration, configuration or development (scripts, routing, IVR), with no demonstrated opportunity analysis or target architecture.
Business analyst profile whose achievements cover gathering and writing detailed requirements, with no responsibility for defining the business solution or target architecture of an initiative.
IT or integration architect profile with technical deliverables only, no target processes or business solution on the resume.
Contact centre experience limited to operations or agent supervision, with no involvement in a telephony or interaction management implementation project.
Business architecture profile with no telephony or contact centre interaction management project on the resume.

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More about this job

Responsibilities

The senior business architecture advisor will support direct distribution in personal lines insurance by defining business solutions and target processes for contact centre initiatives. The role involves facilitating stakeholder workshops, conducting impact analyses, and ensuring alignment between business requirements and IT architecture.

Requirements

Candidates must have proven experience in implementing telephony and interaction management systems within a contact centre, specifically using CXone. Strong skills in business architecture, stakeholder advisory, and project planning are required, while purely technical or administrative profiles are excluded.

Skills

Business Architecture
Direct Distribution
Personal Lines Insurance
Telephony Implementation
Interaction Management
CXone
Contact Centre Operations
Opportunity Analysis
Impact Analysis
Target Architecture
Stakeholder Management
Workshop Facilitation
Work Planning
Business Requirements
Process Design
Leadership

Visa sponsorship

Not detected in the job text

Keywords

Business Architecture
Direct Distribution
Personal Lines Insurance
Telephony
Interaction Management
CXone
Contact Centre
Opportunity Analysis
Impact Analysis
Target Architecture
Stakeholder Management
Workshop Facilitation
Business Analyst
IT Architecture
Work Planning
Process Design
Insurance
Technology

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