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Added 44 mins ago
FS
Lead Infrastructure Architect
Financial Services Regulatory Authority (FSRA)
Toronto, ON · FSRA Head Office
- Full-time
The Lead Infrastructure Architect plays a key role in shaping and maintaining FSRA’s hybrid cloud environment. This role provides technical leadership and oversight to ensure the…
Added 4 hours ago
M
Business Analysis Advisor / Conseiller(ère) en analyse d'affaires
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
solution options, then translates requirements for development teams. They work
Added 4 hours ago
M
Senior Business Architecture Advisor, Direct Distribution
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
Process automation with Salesforce or a BPM/BPA solution
Added 4 hours ago
M
Business Analysis Advisor / Conseiller(ère) en analyse d'affaires
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
documenting analyses and solution options, translating requirements for
Added 4 hours ago
M
Tech Lead Salesforce Financial Services Cloud (FSC)
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
Process automation with Salesforce or a BPM/BPA solution
Added 4 hours ago
M
Senior Business Architecture Advisor, Direct Distribution
Maarut
Levis, QC
- Contract
the overall solution and the organization's master plan. The person facilitates
Added 10 hours ago
J
Senior Solutions Architect
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Solutions Architect based in Canada.
Added 17 hours ago
S
Security Architect
Systematix
Regina, SK
- Contract
Systematix is currently seeking a Network Security Specialist – Security Architect to support our client’s enterprise infrastructure security and operational improvement initiatives. This…
Added 19 hours ago
DI
Solutions Architect
Dawn InfoTek
Toronto, ON
- Contract
We are seeking an experienced Solutions Architect to join our bank client’s Retail Digital Banking team. The successful candidate will be responsible for defining and designing end-to-end…
Added 20 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Create solution architecture and designs, technical plans, and execute application and IT service changes and enhancements to address business needs and deliver required capabilities
Added 1 day ago
FS
Salesforce Revenue Cloud Architect
Focus Systems Inc.
Toronto, ON
- Contract
Focus Systems is seeking an experienced Salesforce Revenue Cloud Architect to lead enterprise Salesforce architecture and revenue lifecycle transformation initiatives.
Added 1 day ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Create solution architecture and designs, technical plans, and execute application and IT service changes and enhancements to address business needs and deliver required capabilities
Added 1 day ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Create solution architecture and designs, technical plans, and execute application and IT service changes and enhancements to address business needs and deliver required capabilities
Added 1 day ago
FI
Security Architect
Flexstaf I.T. Inc.
Regina, SK
- Contract
Role Title: Security Specialist - Security Architect
Added 1 day ago
K
Senior Consultant, Enterprise Performance Management - Anaplan, OneStream and Oracle
KPMG
ON · Toronto, Ontario
- Full-time
Conduct client workshops, understand, and analyze business requirements, propose recommendations, and prepare solution blueprint.
Added 2 days ago
AA
Architecte PLM Senior / Senior PLM Architect
Airbus Aircraft
Montreal, QC
- Full-time
Added 2 days ago
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RFS-1019621 - Intermediate Security Specialist - Security Architect
Amyantek
Regina, SK
- Contract
Job Title: RFS-1019621 - Intermediate Security Specialist - Security Architect
Added 2 days ago
TA
Lead AI Architect & Delivery Manager
Tiger Analytics
Canada
- Full-time
The Lead AI Architect & Delivery Manager will serve as the technical authority and engagement lead for the client's TPRM AI Assistant project, backfilling the departing AI Lead. This role…
Added 2 days ago
Senior AI Applied Value Architect
Celonis
Canada
The Role: As a Senior AI Applied Value Architect, you will spearhead AI and data-driven business transformation supporting customers in North America, by contributing to your customer’s…
Added 2 days ago
Applied AI Value Architect
Celonis
Canada
The Role: As an AI Applied Value Architect, you will spearhead AI and data-driven business transformation supporting customers in North America, by contributing to your customer’s…
Added 2 days ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Create solution architecture and designs, technical plans, and execute application and IT service changes and enhancements to address business needs and deliver required capabilities
Added 2 days ago
M
Cybersecurity Architect
Manulife
Toronto, ON
- Full-time
The Cybersecurity Architect is responsible for supporting projects that apply new and existing technologies and solutions to solve business needs in the cybersecurity space, for the US…
Added 2 days ago
TA
AI Product Manager
Tiger Analytics
Canada
- Full-time
Agent Deployment: Architect and deploy advanced AI agents, including RAG solutions, vector search integration, and multi-agent systems using A2A and MCP
Added 2 days ago
Solutions Architect - Onsite
Mariner
Halifax, NS
We are building a talent pipeline for upcoming Solution Architect opportunities supporting a leading organization in the shipbuilding Industry. This onsite role will be based in Halifax,…
Added 2 days ago
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Enterprise Architect CRM
ATB
Remote, Canada
- Full-time
- Remote
As ATB’s next Enterprise Architect CRM Strategy, you will be responsible for creating the technology strategy and roadmap for CRM. You will be working closely with stakeholders and…

Maarut

Senior Business Architecture Advisor, Direct Distribution

Levis, QC, Canada

Contract

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Job details

Job type: Contract
Posting language: English
Posted: Nov 2, 2026

Original job description

The client is looking for a senior business architecture advisor to support direct distribution in personal lines insurance in identifying and delivering its initiatives. The role sits upstream of delivery: opportunity analyses, impact analyses and target architectures, aligned with the overall solution and the organization's master plan. The person facilitates workshops with stakeholders, validates proposed solutions with business analysts and subject matter experts, and takes part in work planning (scope, breakdown structure, schedule, effort). They work with the direct distribution integration architect and IT architects, ensuring alignment with the architecture team. The only experience explicitly named by the client is the implementation of telephony and interaction management in a contact centre, on CXone, which places the targeted initiatives in the contact centre space.

Candidate sought : a business architect who has already defined the business solution and target processes of a telephony or interaction management implementation in a contact centre, ideally on CXone. We are looking for the person who frames the initiative and advises stakeholders, not the person who configures the platform.

Key Requirements:

Mandates implementing telephony and interaction management systems in a contact centre, specifically CXone
Opportunity analyses, impact analyses or target architectures
Defining, designing and documenting the business architecture of initiatives (business solution, target processes, business requirements)

Requirements

PREFERRED

Facilitating meetings and workshops with stakeholders, business analysts and subject matter experts
Influence, leadership and advisory role with stakeholders
Participation in work planning (scope, breakdown structure, schedule, effort)

Profiles to Exclude:

CXone profile whose resume shows platform administration, configuration or development (scripts, routing, IVR), with no demonstrated opportunity analysis or target architecture.
Business analyst profile whose achievements cover gathering and writing detailed requirements, with no responsibility for defining the business solution or target architecture of an initiative.
IT or integration architect profile with technical deliverables only, no target processes or business solution on the resume.
Contact centre experience limited to operations or agent supervision, with no involvement in a telephony or interaction management implementation project.
Business architecture profile with no telephony or contact centre interaction management project on the resume.

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More about this job

Responsibilities

The senior business architecture advisor will support direct distribution in personal lines insurance by defining business solutions and target processes for contact centre initiatives. The role involves facilitating stakeholder workshops, conducting impact analyses, and ensuring alignment between business requirements and IT architecture.

Requirements

Candidates must have proven experience in implementing telephony and interaction management systems within a contact centre, specifically using CXone. Strong skills in business architecture, stakeholder advisory, and project planning are required, while purely technical or administrative profiles are excluded.

Skills

Business Architecture
Direct Distribution
Personal Lines Insurance
Telephony Implementation
Interaction Management
CXone
Contact Centre Operations
Opportunity Analysis
Impact Analysis
Target Architecture
Stakeholder Management
Workshop Facilitation
Work Planning
Business Requirements
Process Design
Leadership

Visa sponsorship

Not detected in the job text

Keywords

Business Architecture
Direct Distribution
Personal Lines Insurance
Telephony
Interaction Management
CXone
Contact Centre
Opportunity Analysis
Impact Analysis
Target Architecture
Stakeholder Management
Workshop Facilitation
Business Analyst
IT Architecture
Work Planning
Process Design
Insurance
Technology

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