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Added 12 mins ago
C
Senior Business Systems Analyst
CGI
Halifax, NS
- Full-time
We are seeking a Senior Business Systems Analyst to support the analysis, design and delivery of digital solutions. You will work closely with business and technical stakeholders to…
Added 12 mins ago
ML
Senior Analyst Identity and Access Management
Maple Leaf Foods Inc
Mississauga, ON
- $77,000 to $112,000 CAD / year
- Full-time
As the Senior Analyst Identity and Access Management, you will report to the IAM Manager and play a key role in maturing Maple Leaf Foods’ identity, privileged access management, and Zero…
Added 12 mins ago
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IAM Analyst – SoD / Toronto, ON (Onsite – 4 Days/Week) - FTE
AceStack
Toronto, ON
- Full-time
We are seeking an experienced IAM Analyst – SoD with strong hands-on expertise in SailPoint IIQ/ISC, Identity Governance & Administration (IGA), Segregation of Duties (SoD), and Role-Based…
Added 42 mins ago
A
Financial Analyst
Altis
Montreal, QC
- $40 to $46 CAD / hour
- Contract
…values precision, continuous improvement, and strong cross-functional…
Added 42 mins ago
FW
Financial Analyst
Fitness World Canada
Vancouver, BC
- Full-time
…financial decisions - and that's where you come in. As a Financial Analyst reporting to our VP of Finance, you'll translate business operations into actionable financial insights that guide…
Added 43 mins ago
Programmer Analyst
Scotiabank
Toronto, ON
Able to work within cross functional teams in a matrix organization
Added 43 mins ago
M
Business Analyst, Capital Markets
Maarut
Montreal, QC
- Contract
candidate: a business analyst specialized in capital markets who has delivered
Added 1 hour ago
C
Senior Business Analyst
Centrilogic
Canada
- Full-time
The Senior Business Analyst serves as the critical link between business stakeholders and technical teams, ensuring enterprise systems and business applications effectively support…
Added 1 hour ago
MW
Technical Analyst
Manion, Wilkins & Associates Ltd.
ON · Toronto, ON
- Full-time
As a Technical Systems Analyst at Manion, you will report to the Director of Information Systems and work across business and technical teams to solve complex system problems, support…
Added 1 hour ago
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Measurement Specialist
SECURE
Calgary, AB
- Other
This role combines technical analysis, systems and data management, field support, and cross-functional collaboration. While much of the work involves reviewing data, documentation,…
Added 2 hours ago
MI
Analyst
Maarut Inc
Montreal, QC
- Contract
Analyze business requirements and workflows within Guidewire PolicyCenter to identify functional impacts.
Added 2 hours ago
CS
Specialist, Reliability
Corby Spirit and Wine Limited
Windsor, ON
- Full-time
Added 2 hours ago
Senior Analyst, Ancillary Revenue - 18 Month Term
WestJet Group
Calgary, AB
…B; it’s about where your story takes off. As our new Senior Analyst, Ancillary Revenue, you will be the business owner and subject matter expert for one of our ancillary revenue streams.…
Added 2 hours ago
CI
Account Executive - Emerging & Commercial Acc
CloudKettle Inc
Toronto, ON
- Up to $120,000 CAD / year
- Full-time
Account Expansion & Sales Track Record: Demonstrated success in prospecting, to net-new client logosCross-Functional Collaboration: Strong ability to work seamlessly alongside pre-sales…
Added 2 hours ago
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Data Visualization Specialist
Viamo
Remote, Canada
- $80,000 to $95,000 CAD / year
- Full-time
- Remote
The “Road to 100 Million Users” requires a product that is safe, affordable, available in local languages, and functional on any mobile phone. We manage the Viamo Platform, a national…
Added 2 hours ago
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Senior Operational Procedure Writer
Maarut
Montreal, QC
- Contract
analyst profile whose documentation is limited to functional requirements or
Added 2 hours ago
CA
Account Executive - Emerging & Commercial Acc
CloudKettle, a Bell Canada company
Toronto, ON
- Full-time
Account Expansion & Sales Track Record: Demonstrated success in prospecting, to net-new client logosCross-Functional Collaboration: Strong ability to work seamlessly alongside pre-sales…
Added 2 hours ago
SF
Loss Prevention Analyst
Soul Foods Group
ON · Ontario, Canada
- $68,000 to $75,000 CAD / year
- Full-time
Loss Prevention Analyst Central West Ontario (Etobicoke, Mississauga, Burlington)
Added 2 hours ago
SE
Parts Operations Analyst
SMS Equipment Inc.
Acheson, AB
- Full-time
SMS Equipment is looking for a detail-oriented and analytical Parts Operations Analyst to develop reporting, standards, and processes that support Mining Parts operations. This role will…
Added 2 hours ago
Bilingual Business Analyst
Capgemini
Montreal, QC
Minimum 3 years of experience as a Business Analyst or Functional Analyst.
Added 3 hours ago
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Operations & Systems Analyst
PreCon
Woodstock, ON
- Full-time
PreCon Precast Limited is seeking a highly organized and detail-oriented Operations & Systems Analyst to support business operations through reporting, systems administration, work order…
Added 3 hours ago
M
Operations Lead
Meroka
Montreal, QC
- Full-time
…essential part of what makes Meroka special. From the junior analyst to the CEO, everyone thinks about what is good for the company, what is good for our partners and how to contribute to…
Added 3 hours ago
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Security Analyst
Punt
Vancouver, BC
- Full-time
This is a mid-level Security Analyst role designed for someone ready to stretch beyond pure ops work - you'll take ownership of detection engineering and compliance programs, work directly…
Added 3 hours ago
PI
Technical Support Analyst
PeopleToGo Inc.
Coquitlam, BC
- $27 to $29 CAD / hour
- Contract
The Support/Helpdesk Analyst is responsible for providing first-line technical support for hardware, software, business applications, and IT services. This role focuses on responding to…
Added 3 hours ago
PR
Specialist, Reliability
Pernod Ricard
Windsor, ON · ON
- Full-time

Maarut

Senior Operational Procedure Writer

Montreal, QC, Canada

Contract

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Job details

Job type: Contract
Posting language: English
Posted: Oct 5, 2026

Original job description

Overview:

The client is opening three identical procedure writer positions, attached to knowledge management, to support the first release of a project modernizing the individual insurance ecosystem. The central deliverable is the operational procedure: the resource must master a solution not yet in production, assess the impact of new ways of working on operations and derive the documentation needs from it. The work relies on autonomous information gathering with business experts and POs, then on structuring information for varied audiences. The mandate stresses simplicity, consistency and compliance of content, which puts plain-language writing on the same level as documentation rigour. Use of AI and Copilot is stated as a work expectation, framed by existing templates, not as an asset.
Sought candidate: a senior procedure writer who has documented new or transformed business processes, based on interviews with business experts, for operational teams. The person structures content in SharePoint and integrates generative AI into their writing practice.

Requirements

Required:

Design, writing, validation and updating of operational procedures
Mastery of a new solution, business rules, target processes and user journeys, with operational impact analysis
Gathering, validating and structuring information with business experts and POs, autonomously
Quality, consistency, compliance and accessibility of content according to writing and document management practices
Analysis, synthesis and plain-language explanation of complex concepts for varied audiences
Microsoft suite, including SharePoint, Lists and Copilot
Use of AI in writing, according to provided processes and templates

Profiles to Exclude:

IT technical writing profile (API documentation, developer guides, system documentation) without procedures intended for operational business teams.
Business analyst profile whose documentation is limited to functional requirements or specifications, without procedures delivered to operational users.
Trainer or change management profile whose deliverables are training or communication material, without operational procedures written and maintained.
Web, marketing or communication content profile, without business process documentation.
Profile limited to occasional updates of existing procedures, without designing documentation for a new process or solution.

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More about this job

Responsibilities

The role involves designing, writing, and updating operational procedures for a new insurance ecosystem project. The writer will autonomously gather information from business experts and POs to structure complex concepts into clear, compliant documentation.

Requirements

Candidates must have 7-10 years of experience documenting new business processes for operational teams. Proficiency in Microsoft SharePoint, Lists, and the integration of generative AI into writing practices is required.

Skills

Operational Procedure Writing
Knowledge Management
Plain-language Writing
Information Gathering
SharePoint
Microsoft Lists
Generative AI
Copilot
Operational Impact Analysis
Business Rules
User Journeys
Documentation Rigour
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Operational Procedure
Knowledge Management
Insurance Ecosystem
Business Process
Plain-language
SharePoint
Microsoft Lists
Copilot
Generative AI
Documentation
Compliance
User Journeys
Business Rules
Operational Impact Analysis
Stakeholder Engagement

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