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Added 6 mins ago
TD
Resource & Capacity Manager
Teifi Digital
Vancouver, BC
- $110,000 to $130,000 CAD / year
Define role requirements and timing needed to close capacity gaps and feed that information to HR to initiate the recruitment process
Added 20 mins ago
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Change Management Analyst
NetworkPedia
AB · Edmonton, AB
- Contract
We are seeking a hands-on Change Management Analyst to support a complex transformation initiative. This is a delivery-focused role for someone who can create and execute change management…
Added 20 mins ago
RE
Data Analyst
Renewall Energy Inc
Halifax, NS
- Full-time
Reporting to the Corporate Energy Solutions Manager, the Data Analyst will work closely with internal teams and external technology providers to identify and resolve data discrepancies,…
Added 21 mins ago
A
SOC Analyst (Night Shift)
ATCO
Calgary, AB
- Full-time
Post-secondary education in Cybersecurity, Information Technology, or related field
Added 21 mins ago
PC
Senior Technical Support Analyst
Parkland Corporation
Montreal, QC · Calgary, AB
- Full-time
As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.
Added 21 mins ago
RA
Compliance Analyst (Archer / GRC)
Recrute Action
Toronto, ON
- Contract
Bachelor's degree in Business, Finance, Risk Management, Information Technology, or a related field.
Added 50 mins ago
ML
Senior Analyst Identity and Access Management
Maple Leaf Foods Inc
Mississauga, ON
- $77,000 to $112,000 CAD / year
- Full-time
As the Senior Analyst Identity and Access Management, you will report to the IAM Manager and play a key role in maturing Maple Leaf Foods’ identity, privileged access management, and Zero…
Added 1 hour ago
HP
Pharmacist (Provincial Pharmacy Services – System Application Pharmacist)
Health PEI
PE · Prince Edward Island, Canada
- $60.07 to $69.41 CAD / hour
- Full-time
The system application pharmacist’s primary responsibilities are in relation to the clinical information system (CIS), integrating pharmacy practice with technology to enhance the quality…
Added 1 hour ago
TT
Business Analyst - Capital Markets Applications
Tech Talent International
Montreal, QC
- $75,000 to $80,000 CAD / year
- Full-time
…organizations in Canada/US. We are currently hiring an Business Analyst - Capital Markets Applications for our global consulting client, working for a large investment…
Added 1 hour ago
HH
Financial Analyst
Home Hardware Stores Limited
St. Jacobs, ON
- Full-time
As a Financial Analyst, you will play a key role in supporting the monthly close and ongoing financial operations for our internal corporate departments, including Payroll and Supply Chain.…
Added 1 hour ago
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Personalization & Experimentation Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
The Personalization & Experimentation Analyst is responsible for building, launching, and managing personalization and testing experiences across digital channels using Adobe Target.…
Added 1 hour ago
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Director of Revenue Growth & Partnerships
InsuranceWorks.ca
Toronto, ON
- Full-time
Manage, coach, and establish priorities for the Financial & Data Analyst.
Added 1 hour ago
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Payroll Analyst
Vaco
Milton, ON
- $75,000 to $90,000 CAD / year
- Full-time
Support payroll system testing, upgrades, enhancements, implementations, and other technology-related initiatives.
Added 1 hour ago
Delivery Analyst, Risk & Audit - Americas
Diligent Corporation
Vancouver, BC
A Delivery Analyst is an early‑career consultant in the Services team who supports delivery of audit, risk, and compliance solutions for clients. They assist with discovery and requirements…
Added 2 hours ago
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Senior Business Analyst
Centrilogic
Canada
- Full-time
The Senior Business Analyst serves as the critical link between business stakeholders and technical teams, ensuring enterprise systems and business applications effectively support…
Added 2 hours ago
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Senior Analyst – Security Operations, Information & Cybersecurity : Toronto, ON : FTE
AceStack
Toronto, ON
- Full-time
Role: Senior Analyst – Security Operations, Information & Cybersecurity
Added 2 hours ago
BR
Business Analyst, Operational Strategy
Brookfield Renewable U.S.
Gatineau, QC
- Full-time
Reporting to the Director, Operational Strategy, the Business Analyst serves as a key liaison between business stakeholders, technology teams, and operational groups. This role is…
Added 2 hours ago
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Senior IT Advisor, audit and cybersecurity
Richter
Montreal, QC
- Full-time
The Role: Cybersecurity Analyst – Risk, Performance and Technology
Added 2 hours ago
MW
Technical Analyst
Manion, Wilkins & Associates Ltd.
ON · Toronto, ON
- Full-time
As a Technical Systems Analyst at Manion, you will report to the Director of Information Systems and work across business and technical teams to solve complex system problems, support…
Added 2 hours ago
UT
Business Analyst #26-25265
US Tech Solutions
Toronto, ON
- $35 to $40 CAD / hour
- Contract
Client is seeking one Business Analyst II to support an internal intranet migration from OpenText TeamSite to SharePoint.
Added 2 hours ago
MI
Analyst
Maarut Inc
Montreal, QC
- Contract
Review data flows and interactions between Guidewire and third-party systems to ensure consistency and reliability of information exchanges.
Added 2 hours ago
AI
Business Analyst
Avanciers Inc.
Montreal, QC
- $70 to $80 CAD / hour
- Contract
Avanciers Incorporated is hiring Business Analyst for one of our clients.
Added 2 hours ago
CM
Business Risk Management Analyst
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Business Risk Management Analyst plays a critical role in supporting the Business Risk Management team by sourcing, integrating, and analyzing data to enable robust, insightful…
Added 2 hours ago
ST
Data Analyst
Soroc Technology
Mississauga, ON
- $40 to $45 CAD / hour
- Contract
We are seeking a detail-oriented and analytical Data Analyst to support our business decisions through meaningful insights derived from data. You will be responsible for collecting,…
Added 2 hours ago
Senior Analyst, Ancillary Revenue - 18 Month Term
WestJet Group
Calgary, AB
…B; it’s about where your story takes off. As our new Senior Analyst, Ancillary Revenue, you will be the business owner and subject matter expert for one of our ancillary revenue streams.…

Maarut

Senior Operational Procedure Writer

Montreal, QC, Canada

Contract

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Job details

Job type: Contract
Posting language: English
Posted: Oct 5, 2026

Original job description

Overview:

The client is opening three identical procedure writer positions, attached to knowledge management, to support the first release of a project modernizing the individual insurance ecosystem. The central deliverable is the operational procedure: the resource must master a solution not yet in production, assess the impact of new ways of working on operations and derive the documentation needs from it. The work relies on autonomous information gathering with business experts and POs, then on structuring information for varied audiences. The mandate stresses simplicity, consistency and compliance of content, which puts plain-language writing on the same level as documentation rigour. Use of AI and Copilot is stated as a work expectation, framed by existing templates, not as an asset.
Sought candidate: a senior procedure writer who has documented new or transformed business processes, based on interviews with business experts, for operational teams. The person structures content in SharePoint and integrates generative AI into their writing practice.

Requirements

Required:

Design, writing, validation and updating of operational procedures
Mastery of a new solution, business rules, target processes and user journeys, with operational impact analysis
Gathering, validating and structuring information with business experts and POs, autonomously
Quality, consistency, compliance and accessibility of content according to writing and document management practices
Analysis, synthesis and plain-language explanation of complex concepts for varied audiences
Microsoft suite, including SharePoint, Lists and Copilot
Use of AI in writing, according to provided processes and templates

Profiles to Exclude:

IT technical writing profile (API documentation, developer guides, system documentation) without procedures intended for operational business teams.
Business analyst profile whose documentation is limited to functional requirements or specifications, without procedures delivered to operational users.
Trainer or change management profile whose deliverables are training or communication material, without operational procedures written and maintained.
Web, marketing or communication content profile, without business process documentation.
Profile limited to occasional updates of existing procedures, without designing documentation for a new process or solution.

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More about this job

Responsibilities

The role involves designing, writing, and updating operational procedures for a new insurance ecosystem project. The writer will autonomously gather information from business experts and POs to structure complex concepts into clear, compliant documentation.

Requirements

Candidates must have 7-10 years of experience documenting new business processes for operational teams. Proficiency in Microsoft SharePoint, Lists, and the integration of generative AI into writing practices is required.

Skills

Operational Procedure Writing
Knowledge Management
Plain-language Writing
Information Gathering
SharePoint
Microsoft Lists
Generative AI
Copilot
Operational Impact Analysis
Business Rules
User Journeys
Documentation Rigour
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Operational Procedure
Knowledge Management
Insurance Ecosystem
Business Process
Plain-language
SharePoint
Microsoft Lists
Copilot
Generative AI
Documentation
Compliance
User Journeys
Business Rules
Operational Impact Analysis
Stakeholder Engagement

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