Senior Operational Procedure Writer

Overview:

• The client is opening three identical procedure writer positions, attached to knowledge management, to support the first release of a project modernizing the individual insurance ecosystem. The central deliverable is the operational procedure: the resource must master a solution not yet in production, assess the impact of new ways of working on operations and derive the documentation needs from it. The work relies on autonomous information gathering with business experts and POs, then on structuring information for varied audiences. The mandate stresses simplicity, consistency and compliance of content, which puts plain-language writing on the same level as documentation rigour. Use of AI and Copilot is stated as a work expectation, framed by existing templates, not as an asset.
  
• Sought candidate: a senior procedure writer who has documented new or transformed business processes, based on interviews with business experts, for operational teams. The person structures content in SharePoint and integrates generative AI into their writing practice.
  

Requirements

Required:

• Design, writing, validation and updating of operational procedures
  
• Mastery of a new solution, business rules, target processes and user journeys, with operational impact analysis
  
• Gathering, validating and structuring information with business experts and POs, autonomously
  
• Quality, consistency, compliance and accessibility of content according to writing and document management practices
  
• Analysis, synthesis and plain-language explanation of complex concepts for varied audiences
  
• Microsoft suite, including SharePoint, Lists and Copilot
  
• Use of AI in writing, according to provided processes and templates
  

Profiles to Exclude:

• IT technical writing profile (API documentation, developer guides, system documentation) without procedures intended for operational business teams.
  
• Business analyst profile whose documentation is limited to functional requirements or specifications, without procedures delivered to operational users.
  
• Trainer or change management profile whose deliverables are training or communication material, without operational procedures written and maintained.
  
• Web, marketing or communication content profile, without business process documentation.
  
• Profile limited to occasional updates of existing procedures, without designing documentation for a new process or solution.