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Added 2 mins ago
Security Technology Analyst
University of Toronto
Toronto, ON
As Security Technology Analyst, you will be responsible for implementing, tuning, and scaling advanced security technologies and AI tools to protect Temerty Faculty of Medicine systems,…
Added 16 mins ago
TT
Senior BSA / Data Migration Specialist
Tamanna Technology
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are seeking an experienced Senior Business Systems Analyst / Data Migration Specialist to support data transformation or migration between Salesforce and the surrounding ecosystem,…
Added 16 mins ago
YB
Senior Financial Analyst
YWCA BC
Vancouver, BC
- Full-time
Employment Opportunity: Senior Financial Analyst
Added 16 mins ago
BS
Senior Business Systems Analyst
Brainhunter Systems Ltd
Toronto, ON
- Contract
Minimum 5-10+ years of experience as a Business Systems Analyst, Technical Business Analyst, Solution Analyst or in a comparable role delivering complex digital products or platforms.
Added 31 mins ago
FF
Safety Systems Analyst
FPS Food Process Solutions Corporation
Richmond, BC
- Full-time
FPS is seeking a highly analytical and technically proficient Safety Systems Analyst to lead the development, optimization and governance of technology solutions that support Corporate…
Added 31 mins ago
FF
Safety Systems Analyst
FPS Food Process Solutions Corporation
Charlottetown, PE
- Full-time
FPS is seeking a highly analytical and technically proficient Safety Systems Analyst to lead the development, optimization and governance of technology solutions that support Corporate…
Added 31 mins ago
AL
Technical Business Analyst
Acturis Limited
Victoria, BC
- Full-time
…shape the insurance market of today. In 2019 we launched our system in Canada with exciting opportunities for growth in a new marketplace and our Canadian head office is based in Victoria,…
Added 31 mins ago
PC
Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Calgary, AB
- Full-time
Added 31 mins ago
T
Credit Analyst II, Franchise Banking Group
TD
Toronto, ON
- Full-time
…Credit & Business Initiatives, Franchise Banking, the credit analyst has the responsibility to ensure that credit quality of the overall franchise portfolio at TD remains within TD's risk…
Added 31 mins ago
OH
Risk Claims Analyst
Olathe Health
Pavilion 1, BC
- Full-time
The Risk and Claims Analyst provides support to the Risk, Claims, and Insurance Department, in all areas of physician risk, claims administration, and the insurance program.…
Added 31 mins ago
BM
Sr. Payroll Tax Analyst
Brewer Morris
Brampton, ON
- Full-time
Senior Payroll Tax Analyst / Payroll Tax Manager
Added 46 mins ago
IE
Junior Financial Analyst
ILSC Education Group
Toronto, ON
- Full-time
The Junior Financial Analyst supports the Finance and Accounting team by preparing financial reports, performing data analysis, assisting with reconciliations, and supporting budgeting and…
Added 46 mins ago
Mortgage Review Officer (Real Estate Secured Lending)
Scotiabank
Toronto, ON
The Mortgage Review Officer / Senior Credit Analyst (CA) is responsible for performing quality reviews of mortgage loan decisions processed through Scotia Mortgage Authority (SMA), Home…
Added 46 mins ago
M
Product Business Analyst Intern - Winter 2027
McKesson
Mississauga, ON
- Full-time
Reporting to the Senior Manager, Product Innovation, the Business Analyst will play a key role in shaping and delivering a new digital platform within McKesson Canada's Specialty Health…
Added 1 hour ago
PC
Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Montreal, QC
- Full-time
Added 1 hour ago
C
Applications Support Sr Analyst - Asst. Vice President
Citi
Mississauga, ON
- Full-time
The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and…
Added 1 hour ago
IT Business Systems Analyst
The Canada Life Assurance Company
London, ON · Toronto, ON
We are looking for a Business Systems Analyst.
Added 1 hour ago
FG
Analyst Tester
FNZ Group
Toronto, ON · CA Toronto Yonge St
- $79,000 to $108,000 CAD / year
- Full-time
…as ensuring test solutions against client requirements. The Analyst Tester is also required to work closely with IT and Product Teams and the Quality and Release Manager, to provide…
Added 1 hour ago
M
People Operations Systems Analyst
Medisca
ON
- Full-time
The People Operations Systems Analyst leads the administration, optimization, and continuous improvement of HRIS platforms and People & Culture workflows. Reporting to the Director, HRIS &…
Added 1 hour ago
F
Credit Investment Analyst
Float
Remote, Canada
- $70,000 to $85,000 CAD / year
- Full-time
- Remote
Float is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian…
Added 1 hour ago
BS
Senior Business Systems Analyst
Brainhunter Systems Ltd
Toronto, ON
- Contract
Brainhunter is currently seeking the services of a “Senior Business Systems Analyst” for a contract opportunity with one of our Valued Clients.
Added 1 hour ago
CT
Epicor Prophet 21 Support Analyst Junior
Centura Tile
Toronto, ON
- Full-time
The Epicor Prophet 21 ERP Support Analyst Junior is responsible for providing day-to-day support, administration, and continuous improvement of the company’s Prophet 21 ERP system. This…
Added 1 hour ago
CL
IT Business Systems Analyst
Canada Life
Toronto, ON
- Full-time
We are looking for a Business Systems Analyst.
Added 1 hour ago
CL
IT Business Systems Analyst
Canada Life
London, ON
- Full-time
We are looking for a Business Systems Analyst.
Added 1 hour ago
PC
Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Montreal, QC
- Full-time

Maarut

Senior Operational Procedure Writer

Montreal, QC, Canada

Contract

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Job details

Job type: Contract
Posting language: English
Posted: Oct 5, 2026

Original job description

Overview:

The client is opening three identical procedure writer positions, attached to knowledge management, to support the first release of a project modernizing the individual insurance ecosystem. The central deliverable is the operational procedure: the resource must master a solution not yet in production, assess the impact of new ways of working on operations and derive the documentation needs from it. The work relies on autonomous information gathering with business experts and POs, then on structuring information for varied audiences. The mandate stresses simplicity, consistency and compliance of content, which puts plain-language writing on the same level as documentation rigour. Use of AI and Copilot is stated as a work expectation, framed by existing templates, not as an asset.
Sought candidate: a senior procedure writer who has documented new or transformed business processes, based on interviews with business experts, for operational teams. The person structures content in SharePoint and integrates generative AI into their writing practice.

Requirements

Required:

Design, writing, validation and updating of operational procedures
Mastery of a new solution, business rules, target processes and user journeys, with operational impact analysis
Gathering, validating and structuring information with business experts and POs, autonomously
Quality, consistency, compliance and accessibility of content according to writing and document management practices
Analysis, synthesis and plain-language explanation of complex concepts for varied audiences
Microsoft suite, including SharePoint, Lists and Copilot
Use of AI in writing, according to provided processes and templates

Profiles to Exclude:

IT technical writing profile (API documentation, developer guides, system documentation) without procedures intended for operational business teams.
Business analyst profile whose documentation is limited to functional requirements or specifications, without procedures delivered to operational users.
Trainer or change management profile whose deliverables are training or communication material, without operational procedures written and maintained.
Web, marketing or communication content profile, without business process documentation.
Profile limited to occasional updates of existing procedures, without designing documentation for a new process or solution.

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More about this job

Responsibilities

The role involves designing, writing, and updating operational procedures for a new insurance ecosystem project. The writer will autonomously gather information from business experts and POs to structure complex concepts into clear, compliant documentation.

Requirements

Candidates must have 7-10 years of experience documenting new business processes for operational teams. Proficiency in Microsoft SharePoint, Lists, and the integration of generative AI into writing practices is required.

Skills

Operational Procedure Writing
Knowledge Management
Plain-language Writing
Information Gathering
SharePoint
Microsoft Lists
Generative AI
Copilot
Operational Impact Analysis
Business Rules
User Journeys
Documentation Rigour
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Operational Procedure
Knowledge Management
Insurance Ecosystem
Business Process
Plain-language
SharePoint
Microsoft Lists
Copilot
Generative AI
Documentation
Compliance
User Journeys
Business Rules
Operational Impact Analysis
Stakeholder Engagement

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