Senior Platform Support Analyst with data cloud
- Toronto, ON, Canada
Contract
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Job details
- Job type
- Contract
- Posting language
- English
- Posted
Original job description
- Strong
hands-on experience in Salesforce Data Cloud and/or Salesforce Loyalty
Management, with solid technical knowledge of platform architecture and
functionality.
- 4+
years of relevant experience in application/production support, preferably
in enterprise or banking environments.
- Experience
in L3 production support, incident management, troubleshooting, root cause
analysis (RCA), and problem resolution within defined SLAs.
- Good
understanding of Salesforce Data Cloud components, including DMO, DLO,
Data Spaces, data ingestion, and integration flows.
- Knowledge
of Salesforce Loyalty Management, including loyalty programs, points
processing, earning/redemption rules, and related integrations.
- Experience
troubleshooting APIs, data integrations, SQL queries, and
upstream/downstream application issues.
- Familiarity
with ServiceNow, monitoring tools (Splunk/Dynatrace), and ITIL-based
incident and change management processes.
- Strong
technical background, preferably with prior Salesforce development
experience, combined with hands-on production support capabilities.
- Ability
to independently manage critical incidents, coordinate with stakeholders,
and drive issue resolution with minimal supervision.
- Willingness
to provide hands-on production support, including rotational on-call
support when required.
- Data cloud development exp and Apex exp is required
- This is a support role, so basic development exp is
required
More about this job
Responsibilities
Provide L3 production support for Salesforce Data Cloud and Loyalty Management, resolving incidents and application issues within defined SLAs. Troubleshoot platform components, APIs, SQL queries, and integrations; coordinate with stakeholders, manage critical incidents, and support incident and change processes, including rotational on-call coverage.
Requirements
Requires 7–10 years of experience overall, including at least four years in application or production support, preferably in enterprise or banking environments. Candidates need hands-on Salesforce Data Cloud development and Apex experience, knowledge of Salesforce platform architecture and Loyalty Management, and the ability to independently manage critical incidents.
Skills
- Salesforce Data Cloud
- Salesforce Loyalty Management
- Production Support
- Incident Management
- Troubleshooting
- Root Cause Analysis
- Problem Resolution
- Data Ingestion
- Data Integration
- API Troubleshooting
- SQL
- Apex
- Salesforce Development
- ServiceNow
- Splunk
- Dynatrace
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Data & Analytics
Keywords
- Salesforce Data Cloud
- Salesforce Loyalty Management
- Salesforce Platform Architecture
- Data Model Objects (DMO)
- Data Lake Objects (DLO)
- Data Spaces
- Data Ingestion
- Integration Flows
- Loyalty Programs
- Points Processing
- Earning and Redemption Rules
- APIs
- Data Integrations
- SQL
- Apex
- Salesforce Development
- L3 Production Support
- Incident Management
- Root Cause Analysis
- Problem Resolution
- ServiceNow
- Splunk
- Dynatrace
- ITIL
- Change Management
- Enterprise Support
- Banking
- On-Call Support