Senior Platform Support Analyst with data cloud
- Toronto, ON, Canada
Contract
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Job details
- Job type
- Contract
- Posting language
- English
- Posted
Original job description
- Strong
hands-on experience in Salesforce Data Cloud and/or Salesforce Loyalty
Management, with solid technical knowledge of platform architecture and
functionality.
- 4+
years of relevant experience in application/production support, preferably
in enterprise or banking environments.
- Experience
in L3 production support, incident management, troubleshooting, root cause
analysis (RCA), and problem resolution within defined SLAs.
- Good
understanding of Salesforce Data Cloud components, including DMO, DLO,
Data Spaces, data ingestion, and integration flows.
- Knowledge
of Salesforce Loyalty Management, including loyalty programs, points
processing, earning/redemption rules, and related integrations.
- Experience
troubleshooting APIs, data integrations, SQL queries, and
upstream/downstream application issues.
- Familiarity
with ServiceNow, monitoring tools (Splunk/Dynatrace), and ITIL-based
incident and change management processes.
- Strong
technical background, preferably with prior Salesforce development
experience, combined with hands-on production support capabilities.
- Ability
to independently manage critical incidents, coordinate with stakeholders,
and drive issue resolution with minimal supervision.
- Willingness
to provide hands-on production support, including rotational on-call
support when required.
More about this job
Responsibilities
Provide hands-on L3 production support for Salesforce Data Cloud and Loyalty Management platforms. Manage critical incidents, perform root cause analysis, and coordinate with stakeholders to ensure timely issue resolution.
Requirements
Requires 4+ years of experience in application or production support within enterprise environments. Candidates must have strong technical knowledge of Salesforce architecture, data integration, and ITIL-based incident management processes.
Skills
- Salesforce Data Cloud
- Salesforce Loyalty Management
- Production Support
- Incident Management
- Troubleshooting
- Root Cause Analysis
- Data Ingestion
- Integration Flows
- SQL Queries
- API Troubleshooting
- ServiceNow
- Splunk
- Dynatrace
- ITIL
- Platform Architecture
- Stakeholder Coordination
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Data & Analytics
- Software
Keywords
- Salesforce Data Cloud
- Salesforce Loyalty Management
- Production Support
- L3 Support
- Incident Management
- Root Cause Analysis
- DMO
- DLO
- Data Spaces
- Data Ingestion
- Integration Flows
- Loyalty Programs
- Points Processing
- API
- SQL
- ServiceNow
- Splunk
- Dynatrace
- ITIL
- Change Management
- Platform Architecture
- Enterprise
- Banking
- On-call Support