Closed listing
Inside Sales Representative
- Ottawa, ON, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
Similar jobs hiring now
Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
MacDonald Search Group has been asked by our electrical products client to find a first-class Inside Sales Representative – Electrical Products to join their team in a full-time, office-based role. The primary responsibility of this role will be to provide technical sales support and customer service by recommending electrical products, preparing estimates, processing orders, and building strong relationships with existing and prospective clients.
Some of what you will do in this role includes:
- Respond to customer inquiries via phone, email, and in person to recommend appropriate electrical products, equipment, and accessories.
- Prepare detailed pricing quotations, estimates, and sales proposals, following up on open opportunities to drive revenue growth.
- Process customer purchase orders accurately and liaise with suppliers to verify product specifications, availability, and lead times.
- Coordinate with warehouse, purchasing, and outside sales teams to monitor order status, manage delivery schedules, and resolve account updates.
- Handle order post-sale support, including tracking shipments, managing product returns or warranty requests, and offering alternative product solutions when needed.
- Proven inside sales, customer service, or sales support experience within the electrical products industry.
- Strong working knowledge of electrical equipment, components, accessories, and technical specifications.
- Exceptional customer service, problem-solving, organizational, and multi-tasking skills with high attention to detail.
- Proficiency with computers and the ability to quickly learn proprietary sales and inventory management systems.
- Strong written and verbal communication skills with a proven ability to collaborate with cross-functional internal teams.
More about this job
Responsibilities
Provide technical sales support and customer service by recommending electrical products, preparing quotations, processing orders, and maintaining relationships with clients. Coordinate with suppliers and internal teams to manage product availability, order status, deliveries, and post-sale issues.
Requirements
Applicants should have experience in inside sales, customer service, or sales support in the electrical products industry, along with strong knowledge of electrical equipment and specifications. They should also demonstrate strong communication, organization, problem-solving, multitasking, computer, and collaboration skills.
Skills
- Inside Sales
- Electrical Product Knowledge
- Technical Sales Support
- Customer Service
- Product Recommendations
- Quotation Preparation
- Order Processing
- Supplier Coordination
- Order Tracking
- Returns and Warranty Support
- Problem-Solving
- Organization
- Multitasking
- Attention to Detail
- Written and Verbal Communication
- Cross-Functional Collaboration
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Customer Service & Support
Keywords
- Electrical Products
- Electrical Equipment
- Electrical Components
- Accessories
- Technical Specifications
- Inside Sales
- Technical Sales Support
- Customer Service
- Pricing Quotations
- Estimates
- Sales Proposals
- Purchase Orders
- Supplier Coordination
- Product Availability
- Lead Times
- Order Status
- Delivery Schedules
- Order Tracking
- Product Returns
- Warranty Requests
- Sales and Inventory Management Systems
- Warehouse Coordination
- Purchasing Coordination
- Outside Sales
- Account Updates