Inside Sales Representative

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Inside Sales Representative – Electrical Products

MacDonald Search Group has been asked by our electrical products client to find a first-class Inside Sales Representative – Electrical Products to join their team in a full-time, office-based role. The primary responsibility of this role will be to provide technical sales support and customer service by recommending electrical products, preparing estimates, processing orders, and building strong relationships with existing and prospective clients.

Some of what you will do in this role includes:

Respond to customer inquiries via phone, email, and in person to recommend appropriate electrical products, equipment, and accessories.
Prepare detailed pricing quotations, estimates, and sales proposals, following up on open opportunities to drive revenue growth.
Process customer purchase orders accurately and liaise with suppliers to verify product specifications, availability, and lead times.
Coordinate with warehouse, purchasing, and outside sales teams to monitor order status, manage delivery schedules, and resolve account updates.
Handle order post-sale support, including tracking shipments, managing product returns or warranty requests, and offering alternative product solutions when needed.

You should have the following in your background to apply:

Proven inside sales, customer service, or sales support experience within the electrical products industry.
Strong working knowledge of electrical equipment, components, accessories, and technical specifications.
Exceptional customer service, problem-solving, organizational, and multi-tasking skills with high attention to detail.
Proficiency with computers and the ability to quickly learn proprietary sales and inventory management systems.
Strong written and verbal communication skills with a proven ability to collaborate with cross-functional internal teams.

If this sounds like a role where you could excel, please apply. MacDonald Search Group works with our clients to build diverse, high-performing teams reflective of the Canadian employment landscape. Our EDI policy can be found on our website. Thank you for your interest.

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More about this job

Responsibilities

Provide technical sales support and customer service by recommending electrical products, preparing quotations, processing orders, and maintaining relationships with clients. Coordinate with suppliers and internal teams to manage product availability, order status, deliveries, and post-sale issues.

Requirements

Applicants should have experience in inside sales, customer service, or sales support in the electrical products industry, along with strong knowledge of electrical equipment and specifications. They should also demonstrate strong communication, organization, problem-solving, multitasking, computer, and collaboration skills.

Skills

Inside Sales
Electrical Product Knowledge
Technical Sales Support
Customer Service
Product Recommendations
Quotation Preparation
Order Processing
Supplier Coordination
Order Tracking
Returns and Warranty Support
Problem-Solving
Organization
Multitasking
Attention to Detail
Written and Verbal Communication
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Electrical Products
Electrical Equipment
Electrical Components
Accessories
Technical Specifications
Inside Sales
Technical Sales Support
Customer Service
Pricing Quotations
Estimates
Sales Proposals
Purchase Orders
Supplier Coordination
Product Availability
Lead Times
Order Status
Delivery Schedules
Order Tracking
Product Returns
Warranty Requests
Sales and Inventory Management Systems
Warehouse Coordination
Purchasing Coordination
Outside Sales
Account Updates

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