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MACKAGE

Assistant Gérant du magasin / Assistant Store Manager

QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Jan 31, 2027
Posting language: English · French
Posted: Nov 2, 2026

Original job description

English section of this bilingual listing.

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

Assistant Manager

Reporting to the Store Manager, you will be responsible for the team and effective operations of the store from service, brand integrity, store standards, training to people performance. This position will join our store located at the Royalmount Mall.

What you’ll do:

Maximize the store sales and KPIs to achieve store sales targets while achieving personal sales targets.
Motivate and inspire teams to high performance and exceptional customer service, with a strong clientele mindset.
Communicate with management and HQ partners effectively.
Support performance evaluations, turnover and action plans for sales team.
Monitor sales floor and zone coverage to drive sales and maintain a customer focus centric environment.
Ensure proactive client engagement leveraging CRM and growing the clientele database.
Actively bench, recruit, hire and develop top tier candidates that will represent Mackage as brand ambassadors.
Manage operational tasks on time relating to reports, payroll, scheduling and inventory management.
Model and ensure store policies compliance are achieved and communicated.
Ensure proper maintenance and organization of the store standards front and back of house.
Handle customer inquiries, concerns and returns effectively.

What you’ll need:

Minimum of five (5) years experience working in a preferred fashion luxury retail and at least three (2) years in a management position.
Exemplary selling and customer service skills.
Strong leadership and communication skills.
Dynamic, personable with a strong business acumen.
Results-oriented and adaptable mindset.
Multilingual is a plus.
Knowledge of Microsoft Office Suite and POS operating systems.

We want to get to know you
#MACKAGE

Read the full bilingual original

MACKAGE Experts de la protection toutes saisons depuis 1999, Mackage travaille les cuirs, duvets et laines parmi les plus raffinés et les plus responsables, toujours dans un design avant-gardiste haut-de-gamme avec une approche méticuleuse et sans compromis pour un confort enveloppant et des silhouettes emblématiques.

Parmi les leaders mondiaux des vêtements d'extérieur, Mackage se définit par son engagement envers une qualité, et un objectif de performances exceptionnelles tout en mettant l'accent sur l'innovation esthétique.

Mackage s’engage à favoriser l’équité en matière d’emploi et sollicite des candidatures de femmes, de minorités visibles, d’Autochtones, de personnes handicapées, de personnes LGBTQ2S+ et de personnes marginalisées.

Assistant Gérant de magasin

Sous la responsabilité du Gérant du magasin, vous serez responsable de l'équipe et de l'efficacité des opérations du magasin, du service, de l'intégrité de la marque, des normes du magasin, de la formation et des performances de l’équipe. Ce poste va joindre notre boutique situé au Royalmount.

Ce que vous ferez :

Maximiser les ventes du magasin et les indicateurs clés de performance afin d'atteindre les objectifs de vente du magasin tout en atteignant les objectifs de vente personnels.
Motiver et inspirer les équipes pour qu'elles soient performantes et offrent un service à la clientèle exceptionnel, avec un fort esprit de clientèle.
Communiquer efficacement avec la direction et les partenaires du siège social.
Soutenir les évaluations de performance, le taux de roulement et les plans d'action de l'équipe de vente.
Surveiller la surface de vente et la couverture des zones pour stimuler les ventes et maintenir un environnement centré sur le client.
Assurer un engagement proactif des clients en s'appuyant sur le CRM et en développant la base de données clients.
Rechercher, recruter, embaucher et développer des candidats de haut niveau qui représenteront Mackage en tant qu'ambassadeurs de la marque.
Gérer les tâches opérationnelles dans les délais impartis en ce qui concerne les rapports, la paie, la planification des horaires et la gestion des stocks.
Modéliser et veiller à ce que les politiques du magasin soient respectées et communiquées.
Veiller à l'entretien et à l'organisation des normes du magasin, tant à l'avant qu'à l'arrière.
Traiter efficacement les demandes, les préoccupations et les retours des clients.

Ce qu'il vous faut :

Un minimum de cinq (5) ans d'expérience préférablement dans le domaine de la vente au détail de mode et de luxe et au moins deux (2) ans dans un poste de gestion.
Compétences exemplaires en matière de vente et de service à la clientèle.
Solides compétences en matière de leadership et de communication.
Dynamisme, aisance relationnelle et sens aigu des affaires.
Orienté vers les résultats et adaptable.
Le multilinguisme est un atout.
Connaissance de la suite Microsoft Office et des systèmes d'exploitation des points de vente.

Nous souhaitons vous connaître

About MACKAGE

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

Assistant Manager

What you’ll do:

Maximize the store sales and KPIs to achieve store sales targets while achieving personal sales targets.
Motivate and inspire teams to high performance and exceptional customer service, with a strong clientele mindset.
Communicate with management and HQ partners effectively.
Support performance evaluations, turnover and action plans for sales team.
Monitor sales floor and zone coverage to drive sales and maintain a customer focus centric environment.
Ensure proactive client engagement leveraging CRM and growing the clientele database.
Actively bench, recruit, hire and develop top tier candidates that will represent Mackage as brand ambassadors.
Manage operational tasks on time relating to reports, payroll, scheduling and inventory management.
Model and ensure store policies compliance are achieved and communicated.
Ensure proper maintenance and organization of the store standards front and back of house.
Handle customer inquiries, concerns and returns effectively.

What you’ll need:

Minimum of five (5) years experience working in a preferred fashion luxury retail and at least three (2) years in a management position.
Exemplary selling and customer service skills.
Strong leadership and communication skills.
Dynamic, personable with a strong business acumen.
Results-oriented and adaptable mindset.
Multilingual is a plus.
Knowledge of Microsoft Office Suite and POS operating systems.

We want to get to know you
#MACKAGE

Apply About employer

More about this job

Responsibilities

The Assistant Store Manager is responsible for overseeing daily store operations, maximizing sales performance, and achieving key performance indicators. They will lead, train, and motivate the sales team while ensuring high standards of customer service and brand integrity.

Requirements

Candidates must have at least five years of retail experience, with a minimum of two years in a management role, preferably within the luxury fashion sector. Strong leadership, communication, and operational skills, along with proficiency in Microsoft Office and POS systems, are required.

Skills

Retail management
Sales leadership
Customer service
Team development
KPI management
Inventory management
CRM
Recruitment
Business acumen
Communication
Microsoft Office
POS systems
Performance management
Brand representation
Scheduling
Payroll

Visa sponsorship

Not detected in the job text

Keywords

Retail
Fashion
Luxury
Management
Sales
KPIs
Customer Service
CRM
Inventory Management
Recruitment
Leadership
Operations
Microsoft Office
POS
Brand Ambassador
Payroll
Scheduling
Performance Management
Business Acumen
Retail Standards

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