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MACKAGE

Associé(e) à la vente / Sales Associate

Montreal, QC, H4P 0C9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Feb 1, 2027
Posting language: English · French
Posted: Nov 3, 2026

Original job description

English section of this bilingual listing.

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

Sales Associate

Reporting to the Store Manager, the Sales Associate provides an exceptional customer service, generates sales and participates in all essential duties to ensure an effective day-to-day operation at the store, including the support of all operations, visual and brand directives. This position will join our store at Royalmount Mall.

What you’ll do:

Meet and exceed store sales, KPIs and personal target.
Promote and act as a brand ambassador of Mackage by providing exceptional service within a customer centric environment from product knowledge and excellent customer experience.
Ensure proactive client engagement leveraging CRM and growing the clientele database.
Provide timely and informative product knowledge of the brand by explaining the characteristics, the advantages and the benefits of our products to new and existing customers.
Participate in the daily operations of the store for optimal effectiveness (merchandise reception; labelling, merchandising, POS operations, inventory management, shipping and receiving packages etc.);
Upkeep store standards and maintain merchandising within the sales floor in addition to the organization of back of house.
Always demonstrate a strong presence on the floor to support the customer experience and uphold loss prevention best practices.
Act as a strong team player and always remain respectful to your team and customers.
1-2 years’ experience in a store environment.
Luxury retail experience is a plus.
Multilingual is a plus.
Problem-solving skills related to basic customer service.
Model a positive attitude, professional appearance, and behavior.
Good understanding to fashion trends (an asset).
Experience in visual merchandizing (an asset).
Knowledge of Microsoft Office Suite and POS operating systems.

We want to get to know you
#MACKAGE

Read the full bilingual original

MACKAGE

Experts de la protection toutes saisons depuis 1999, Mackage travaille les cuirs, duvets et laines parmi les plus raffinés et les plus responsables, toujours dans un design avant-gardiste haut-de-gamme avec une approche méticuleuse et sans compromis pour un confort enveloppant et des silhouettes emblématiques.

Parmi les leaders mondiaux des vêtements d'extérieur, Mackage se définit par son engagement envers une qualité, et un objectif de performances exceptionnelles tout en mettant l'accent sur l'innovation esthétique.

Mackage s’engage à favoriser l’équité en matière d’emploi et sollicite des candidatures de femmes, de minorités visibles, d’Autochtones, de personnes handicapées, de personnes LGBTQ2S+ et de personnes marginalisées.

Dans le présent document, le masculin est utilisé dans le seul but d’alléger le texte.

Associé(e) à la vente

Sous la responsabilité du gérant du magasin, l’Associé(e) à la vente fournit un service à la clientèle exceptionnel, génère des ventes et participe à toutes les tâches essentielles pour assurer un fonctionnement quotidien efficace du magasin, y compris le soutien de toutes les opérations, des directives visuelles et de la marque. Ce poste va joindre notre boutique situé au Royalmount.

Ce que vous ferez :

Atteindre et dépasser les ventes du magasin, les KPI et les objectifs personnels.
Promouvoir et agir en tant qu'ambassadeur de la marque Mackage en fournissant un service exceptionnel dans un environnement centré sur le client, à partir des connaissances des produits et d'une excellente expérience client.
Assurer un engagement proactif des clients en s'appuyant sur le CRM et en développant la base de données clients.
Fournir une connaissance opportune et informative des produits de la marque en expliquant les caractéristiques, les avantages et les bénéfices de nos produits aux clients nouveaux et existants.
Participer aux opérations quotidiennes du magasin pour une efficacité optimale (réception des marchandises, étiquetage, merchandising, opérations POS, gestion des stocks, expédition et réception des colis, etc.)
Maintenir les normes du magasin et maintenir le merchandising au sein de la surface de vente, en plus de l'organisation de l'arrière-boutique.
Faire preuve d'une forte présence sur le terrain afin de soutenir l'expérience client et de respecter les meilleures pratiques en matière de prévention des pertes.
Agir en tant que membre de l'équipe et rester toujours respectueux de l'équipe et des clients.

Ce qu'il vous faut :

1 à 2 ans d'expérience dans un environnement de magasin.
Une expérience dans la vente au détail de produits de luxe est un plus.
Le multilinguisme est un atout.
Excellentes compétences en matière de service à la clientèle, de vente et de communication.
Aptitude à résoudre les problèmes liés au service à la clientèle de base.
Avoir une attitude positive, une apparence et un comportement professionnels.
Bonne compréhension des tendances de la mode (un atout).
Expérience en marchandisage visuel (un atout).
Connaissance de la suite Microsoft Office et des systèmes d'exploitation des points de vente.

Nous souhaitons vous connaître

***

About MACKAGE

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

Sales Associate

What you’ll do:

Meet and exceed store sales, KPIs and personal target.
Promote and act as a brand ambassador of Mackage by providing exceptional service within a customer centric environment from product knowledge and excellent customer experience.
Ensure proactive client engagement leveraging CRM and growing the clientele database.
Provide timely and informative product knowledge of the brand by explaining the characteristics, the advantages and the benefits of our products to new and existing customers.
Participate in the daily operations of the store for optimal effectiveness (merchandise reception; labelling, merchandising, POS operations, inventory management, shipping and receiving packages etc.);
Upkeep store standards and maintain merchandising within the sales floor in addition to the organization of back of house.
Always demonstrate a strong presence on the floor to support the customer experience and uphold loss prevention best practices.
Act as a strong team player and always remain respectful to your team and customers.

What you’ll need:

1-2 years’ experience in a store environment.
Luxury retail experience is a plus.
Multilingual is a plus.
Excellent customer service, sales and communication skills set.
Problem-solving skills related to basic customer service.
Model a positive attitude, professional appearance, and behavior.
Good understanding to fashion trends (an asset).
Experience in visual merchandizing (an asset).
Knowledge of Microsoft Office Suite and POS operating systems.

We want to get to know you
#MACKAGE

Apply About employer

More about this job

Responsibilities

The Sales Associate is responsible for providing exceptional customer service, driving sales, and meeting KPIs while acting as a brand ambassador. They also participate in daily store operations, including inventory management, visual merchandising, and maintaining store standards.

Requirements

Candidates should have 1-2 years of experience in a store environment, with luxury retail experience considered an asset. Strong communication skills, a professional demeanor, and proficiency in POS systems and Microsoft Office are required.

Skills

Customer service
Sales
Communication skills
Problem-solving
Product knowledge
CRM
Inventory management
Visual merchandising
POS systems
Microsoft Office
Fashion trends
Loss prevention

Visa sponsorship

Not detected in the job text

Keywords

Sales Associate
Retail
Luxury Retail
Customer Service
KPIs
CRM
Visual Merchandising
Inventory Management
POS Systems
Microsoft Office
Fashion
Brand Ambassador
Loss Prevention
Outerwear
Store Operations

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