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Added 4 mins ago
Senior Manager, Campaign Management
eSentire
Canada
Full-time
The Senior Campaigns Marketing Manager is a senior individual contributor who owns eSentire's prospect campaigns from ideation through execution and reporting. You are the coordinating…
Added 4 mins ago
Revenue Marketing Program Manager / Gestionnaire des programmes de marketing des revenus
UKG
Canada
Full-time
As the Revenue Marketing Program Manager, Canada, you will lead the Canadian Revenue Marketing strategy and the programs that bring it to life. This is a hybrid strategy and program…
Added 4 mins ago
Technical Marketing & Training Coordinator
Home Hardware Stores Limited
Burford, ON
Contract
…management. Led by the Marketing, Product & Dealer Support Manager, this opportunity suits someone with strong marketing and training experience with attention to detail and super star…
Added 4 mins ago
Assistant Produce Manager
Farm Boy Inc.
Ottawa, ON
$21 CAD / hour
Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 5 mins ago
Mainframe Software Engineer II
TD
Toronto, ON
Full-time
Develop program specifications; design, code, integrate, test, debug, and implement mainframe solutions in accordance with business, technical, and control requirements.
Added 5 mins ago
Hub Manager
HelloFresh
Toronto, ON
The Hub Manager will have oversight and responsibility over all functional areas within the facility and geographic delivery service area. Building from the ground up, you will shape and…
Added 5 mins ago
Dietary Aide Regular Part Time [IEM RR DTA4 0.37] AgeCare Elmira, Retirement.
AgeCare
Elmira, ON · AgeCare Elmira
Part-time
As a Dietary Aide at AgeCare, reporting to the Director or Dietary Manager, you will play a key role in ensuring our residents enjoy a pleasant dining experience. You will assist with the…
Added 5 mins ago
Drug Prior Authorization Case Manager
Manulife
Halifax, NS · Kitchener, ON · Toronto, ON · Waterloo, ON · Montreal, QC
Full-time
The Drug Prior Authorization Case Manager is accountable for the full service, end to end management of our most complex Prior Authorization claims including directly communicating with…
Added 5 mins ago
Assistant Planner
Sephora
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Consult with the Planning Manager to ensure appropriate WOS levels, work with brands on ETA for back in-stock, and communicate with the leader
Added 20 mins ago
Manager, Project Management
Bell
Toronto, ON
The individual will report to the Senior Manager, Recognition and Engagement and help support recognition and engagement activities and programs across Network. They will collaborate with…
Added 20 mins ago
Regional Category Manager
Sysco
Toronto, ON · ON · Sysco Toronto
Full-time
Added 20 mins ago
Project Manager
Colliers Project Leaders
Kelowna, BC · Prince George, BC
Full-time
We are looking for a Project Manager to join our team in Kelowna or based in Interior BC!
Added 20 mins ago
Assistant Chef Manager
Farm Boy Inc.
Ottawa, ON
From $21 CAD / hour
Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 34 mins ago
Manager, Maintenance
Aurora Cannabis Inc.
Mount Currie 6, BC
Full-time
The Manager, Maintenance is responsible for managing the facility infrastructure, utilities, equipment, and maintenance program at the Alpine facility in Pemberton, BC. This role is…
Added 34 mins ago
Events Coordinator
Toronto Region Board of Trade
Toronto, ON
Contract
Post Secondary Education or Event Management/hospitality program
Added 34 mins ago
Coordinator, Events
Toronto Region Board of Trade
Toronto, ON
Contract
Post Secondary Education or Event Management/hospitality program
Added 34 mins ago
Key Lead (Vancouver)
Knix
Vancouver, BC
$22.7 CAD / hour
Part-time
Generous Discounts on your favourite Knix products and Gratis Program
Added 34 mins ago
Data Operations Engineer
goeasy Ltd.
Mississauga, ON
Full-time
We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.
Added 34 mins ago
Jr. Product Engineer
Semtech
Burlington, ON
Full-time
…cross-functional teams to build foundational skills and contribute to program success. This is an excellent opportunity for a motivated engineer eager to develop deep technical expertise in…
Added 34 mins ago
Assistant Chef Manager
Farm Boy Inc.
Ottawa, ON
$21 CAD / hour
Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 35 mins ago
Senior Manager, Campaign Marketing
eSentire
Canada
The Senior Campaigns Marketing Manager is a senior individual contributor who owns eSentire's prospect campaigns from ideation through execution and reporting. You are the coordinating…
Added 50 mins ago
Personal Support Worker - Part Time
Helping Hands, Orillia
Bracebridge, ON · Orillia, ON
Part-time
Assist the Manager with assessing, investigating, and following up on incidents related to clients
Added 50 mins ago
Key Lead (Vancouver)
Knix
Vancouver, BC
$22.7 CAD / hour
Full-time · Part-time
Generous Discounts on your favourite Knix products and Gratis Program.
Added 50 mins ago
Warehouse Associate (Permanent Part-Time)
Veterinary Purchasing Co. Ltd.
Moncton, NB
Part-time
Under the direction of the Warehouse Manager and Warehouse Supervisor, the Warehouse Associate performs receiving, inventory, order-processing, shipping and cleaning duties. The position…
Added 50 mins ago
Customer Service Manager - (Building Automation & Fire Systems)
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Ottawa, ON
As Client Service Manager - Building Automation and Fire Systems, you will foster relationships with assigned accounts in order to achieve agreed Order Intake budgets and maintain excellent…

Mackenzie Health

Manager, Patient Access Operations

Vaughan, ON, Canada

Pay: $105,905 to $135,155 CAD / year
Job type: Full-time
Apply by: Nov 1, 2026
Experience: A minimum of 3 years direct supervisory experience in a healthcare setting, required.
Posting language: English
Posted: Oct 2, 2026

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Original job description

Job Description

The Manager, Patient Access Operations reports to the Director, Patient Access, Logistics and Central Intake and is accountable for providing strategic leadership and oversight. The incumbent is responsible for the management of day-to-day operations and is responsible for supporting the development of high-performance teams, ensuring the delivery of high-quality service to client departments, patients and families, and a healthy work environment for staff, physicians, and volunteers. The Manager brings a high level of operational expertise and leadership skills to a diverse team. Collaboration with other departmental and hospital staff and leaders is a key success factor for the Manager role.

What must you have?

Baccalaureate degree in Healthcare Administration or a related discipline, completed or currently in progress or equivalent work experience.
CHIM or HICA designation required within 6 months of hire.
A minimum of 3 years direct supervisory experience in a healthcare setting, required.

Program Management

Plans, coordinates, and monitors the effectiveness of all operational activities within the portfolio.
Responsible for the day-to-day operations and activities of the departments.
Responsible for the appropriate liaison with medical staff, government, legal agencies, and the public.
Administers the quality assurance program for their portfolio.
Facilitates continuous quality improvement initiatives.
Establishes and maintains effective relationships with hospital stakeholders.
Facilitates changes within the department to enhance delivery of services.
Establishes and implements industry standards to achieve business goals.
Provides active leadership and participation on relevant hospital committees, working groups, and industry forums in the healthcare environment.

Human Resource Management

Recruits, coaches, mentors, evaluates, and manages the performance and development of staff.
Ensures that new staff are oriented to the department and organization.
Establishes performance expectations, both individual and team in alignment with portfolio.
Responsible for ensuring that staff scheduling, work assignments, payroll and overall attendance management is effectively completed.
Promotes and facilitates continuing educational opportunities for staff.
Ensures a safe and effective working environment for staff.
Establishes and maintains effective professional relationships within this department, with other departments.

Project Management, Committee Membership, Policies and Procedures

Collaborates within portfolio and with partners to support implementation of initiatives.
Ensures corporate standards, policies and procurement guidelines are adhered to with all projects.
Coordinates education and training.
Maintains and updates all policies and procedures in a centralized database.
Actively participates in capital planning and relevant committees.

Financial

Develops and monitors departmental budget.
Identifies cost saving initiatives through internal development, contract services etc.
Identifies capital expenditures on a multi-year review.
Participates in the annual hospital budget preparation.

What else do you bring?

Experience with patient access and health information management services preferred.
Demonstrated understanding of patient access and health information management services.
Strong supervisory skills with an ability to effectively lead a team and promote a culture of service excellence.
Excellent interpersonal, communication, coaching, mentoring and team building skills that facilitates positive interactions.
Ability to provide leadership, support and critical analysis in stressful and complex situations.
Demonstrates a strong patient and customer focused philosophy in all interactions.
Effective attendance and performance management skills with an ability to provide guidance to staff experiencing performance and/or attendance problems.
Highly developed conflict resolution and problem-solving skills combined with strong analytical and critical thinking skills.
Proactive and self-directed with an ability to work independently with minimal direction.
Excellent time management skills with an ability to respond to priorities in a timely manner and delegate where appropriate.
Demonstrates a commitment to professional development and learning.
Demonstrates an understanding of continuous improvement principles and tools.
Possesses the ability to introduce and effectively facilitate change.
Effective communication skills with an ability to provide concise and timely messages using appropriate means of communication.
Utilizes effective listening skills to maximize the understanding of issues.
Proven ability to work within a computerized environment.
Demonstrates leadership competencies consistent with position level (refer to Appendix).
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Oversee day-to-day patient access and related departmental operations, ensuring high-quality service, effective stakeholder relationships, quality assurance, and continuous improvement. Lead staffing and performance management, coordinate projects and policies, and develop and monitor departmental budgets and capital plans.

Requirements

Requires a completed or in-progress bachelor's degree in healthcare administration or a related discipline, or equivalent work experience; CHIM or HICA designation must be obtained within six months of hire. Requires at least three years of direct supervisory experience in healthcare, with patient access or health information management experience preferred, along with strong leadership, communication, analytical, and change-management abilities.

Skills

Operational Leadership
Patient Access
Health Information Management
Program Management
Team Leadership
Staff Coaching And Mentoring
Performance Management
Budget Management
Project Management
Quality Assurance
Continuous Improvement
Change Management
Conflict Resolution
Problem-Solving
Communication
Stakeholder Relations

Visa sponsorship

Not detected in the job text

Keywords

Patient Access
Health Information Management
CHIM
HICA
Healthcare Administration
Program Management
Operational Management
Quality Assurance
Human Resource Management
Staff Scheduling
Payroll
Attendance Management
Project Management
Policies And Procedures
Procurement Guidelines
Capital Planning
Budget Preparation
Cost-Saving Initiatives
Performance Management
Change Management
Conflict Resolution
Patient Safety
Staff Safety
Stakeholder Relations

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