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Added 43 mins ago
C
Operations Management Intern - Food Manufacturing
Cargill
High River, AB
- Volunteer
Capital Efficiency: Collaborate with teams in capital project initiatives to ensure ongoing market competitiveness of plant assets.
Added 1 hour ago
RB
Associate Vice President, Core Banking, RBCx (similar to Commercial Account Manager)
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- Full-time
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Added 1 hour ago
MC
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Added 2 hours ago
RB
Director, Parallel by RBC
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Toronto, ON
- Full-time
Strengthen referral partnerships across Private Banking, Dominion Securities, Investment Counsel and Capital Markets, helping generate new-to-RBC relationships, deepen existing client…
Added 2 hours ago
RB
Director, Central Funding & Equities Financial Control
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- Full-time
…Funding Group and Global Equities business lines within RBC Capital Markets. This includes analysis and advice on key business transactions and initiatives, as well as partnership with…
Added 3 hours ago
T
Bilingual Financial Services Representative
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Toronto, ON · Etobicoke, ON
- $24 to $27 CAD / hour
- Contract
Work Model: Hybrid, three days per week in office · Ability to work from the office three days per week
Added 3 hours ago
SM
Manager, Finance, Performance & Analytics
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- Full-time
Lead the annual operating and capital budgeting processes, forecasting activities, and long-range financial planning.
Added 3 hours ago
Senior Product Recruiter
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Brex LLC is a wholly owned subsidiary of Capital One, N.A.
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PC
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- Full-time
…Quality, Strategic Change, Risk Assurance Services, etc.), Human Capital, Resource Management, local offices, global teams, and others. Leverage these relationships to share ideas, best…
Added 4 hours ago
HT
Director, Finance (CSM)
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- Full-time
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Added 4 hours ago
Manager Finance
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…Finance to prepare and review business cases and manage the capital expenditure (Capex) processes. This role requires strong analytical skills, attention to detail, and the ability to…
Added 4 hours ago
9C
Financial Controller
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- Full-time
Oversee the financial management of a large fleet of heavy equipment, trucks, and trailers, including equipment loans, capital leases, and lease-versus-buy analysis.
Added 4 hours ago
VB
Sr. Specialist - Project Risk Management
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Toronto, ON
- Full-time
You are a strategic and collaborative risk management professional with extensive experience supporting large, complex capital projects within mining industry. You are highly skilled at…
Added 4 hours ago
EM
Director of Operations
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Richmond, BC
- Full-time
Coordinates residence hall space management, renovation projects for space needs, and capital improvements. - ()
Added 4 hours ago
CM
Cost Accountant
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Toronto, ON
- Full-time
…and other critical materials. We are seeking a hands-on Cost Accountant to strengthen cost visibility, inventory integrity, and financial decision-making across our Canadian and US…
Added 4 hours ago
VB
Specialist, Technical - Business Planning Architecture
Vale Base Metals
Toronto, ON
- Full-time
Added 5 hours ago
WO
Financial Analyst
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…equity and debt instruments. The organization manages long-term capital across multiple asset classes, focusing on disciplined investment strategies and sustainable value creation.…
Added 6 hours ago
PC
SR&ED and Incentives, Senior Manager
Pwc Canada
Halifax, NS
- Full-time
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Added 8 hours ago
Financial Advisor (3-Month Contract) - Westmount, Edmonton, AB
Scotiabank
Edmonton, AB
…and private banking, corporate and investment banking, and capital…
Added 8 hours ago
Customer Experience Associate - Kleinburg (22.5 Hours/Week)
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Added 9 hours ago
T
KYC Senoir Manager
TEKsystems
Toronto, ON
- $60 to $70 CAD / hour
- Contract
We are seeking an experienced KYC Operations leader to oversee end-to-end KYC delivery within Capital Markets, including New-to-Bank onboarding, periodic reviews, client outreach, and…
Added 9 hours ago
RP
Senior Accountant
RECRUITMENT PARTNERS INC.
Calgary, AB
- Full-time
Our client is seeking a Senior Accountant to join a growing finance team supporting multiple operating divisions. This role is responsible for leading month‑end close activities, preparing…
Added 9 hours ago
WC
Senior Director, Merchandising (Dairy/Frozen)
Walmart Canada
Mississauga, ON
- Full-time
…Additionally, the role secures organizational resources to support capital investments and tests/pilots for future growth. The role ensures associate engagement and development, ensuring…
Added 9 hours ago
E
Business Line Manager - Surface Division
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Mississauga, ON
- Full-time
Control and safeguard working capital while driving profitable growth.
Added 9 hours ago
Senior Financial Analyst
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Vancouver, BC
…sustaining costs (AISC), net income, operating cash flow, and capital…

Mackenzie Health

Manager, Patient Access Operations

Vaughan, ON, Canada

$105,905 to $135,155 CAD / year · Full-time

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Job details

Pay: $105,905 to $135,155 CAD / year
Job type: Full-time
Experience: A minimum of 3 years direct supervisory experience in a healthcare setting, required.
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Description

The Manager, Patient Access Operations reports to the Director, Patient Access, Logistics and Central Intake and is accountable for providing strategic leadership and oversight. The incumbent is responsible for the management of day-to-day operations and is responsible for supporting the development of high-performance teams, ensuring the delivery of high-quality service to client departments, patients and families, and a healthy work environment for staff, physicians, and volunteers. The Manager brings a high level of operational expertise and leadership skills to a diverse team. Collaboration with other departmental and hospital staff and leaders is a key success factor for the Manager role.

What must you have?

Baccalaureate degree in Healthcare Administration or a related discipline, completed or currently in progress or equivalent work experience.
CHIM or HICA designation required within 6 months of hire.
A minimum of 3 years direct supervisory experience in a healthcare setting, required.

Program Management

Plans, coordinates, and monitors the effectiveness of all operational activities within the portfolio.
Responsible for the day-to-day operations and activities of the departments.
Responsible for the appropriate liaison with medical staff, government, legal agencies, and the public.
Administers the quality assurance program for their portfolio.
Facilitates continuous quality improvement initiatives.
Establishes and maintains effective relationships with hospital stakeholders.
Facilitates changes within the department to enhance delivery of services.
Establishes and implements industry standards to achieve business goals.
Provides active leadership and participation on relevant hospital committees, working groups, and industry forums in the healthcare environment.

Human Resource Management

Recruits, coaches, mentors, evaluates, and manages the performance and development of staff.
Ensures that new staff are oriented to the department and organization.
Establishes performance expectations, both individual and team in alignment with portfolio.
Responsible for ensuring that staff scheduling, work assignments, payroll and overall attendance management is effectively completed.
Promotes and facilitates continuing educational opportunities for staff.
Ensures a safe and effective working environment for staff.
Establishes and maintains effective professional relationships within this department, with other departments.

Project Management, Committee Membership, Policies and Procedures

Collaborates within portfolio and with partners to support implementation of initiatives.
Ensures corporate standards, policies and procurement guidelines are adhered to with all projects.
Coordinates education and training.
Maintains and updates all policies and procedures in a centralized database.
Actively participates in capital planning and relevant committees.

Financial

Develops and monitors departmental budget.
Identifies cost saving initiatives through internal development, contract services etc.
Identifies capital expenditures on a multi-year review.
Participates in the annual hospital budget preparation.

What else do you bring?

Experience with patient access and health information management services preferred.
Demonstrated understanding of patient access and health information management services.
Strong supervisory skills with an ability to effectively lead a team and promote a culture of service excellence.
Excellent interpersonal, communication, coaching, mentoring and team building skills that facilitates positive interactions.
Ability to provide leadership, support and critical analysis in stressful and complex situations.
Demonstrates a strong patient and customer focused philosophy in all interactions.
Effective attendance and performance management skills with an ability to provide guidance to staff experiencing performance and/or attendance problems.
Highly developed conflict resolution and problem-solving skills combined with strong analytical and critical thinking skills.
Proactive and self-directed with an ability to work independently with minimal direction.
Excellent time management skills with an ability to respond to priorities in a timely manner and delegate where appropriate.
Demonstrates a commitment to professional development and learning.
Demonstrates an understanding of continuous improvement principles and tools.
Possesses the ability to introduce and effectively facilitate change.
Effective communication skills with an ability to provide concise and timely messages using appropriate means of communication.
Utilizes effective listening skills to maximize the understanding of issues.
Proven ability to work within a computerized environment.
Demonstrates leadership competencies consistent with position level (refer to Appendix).
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

Apply on LinkedIn About employer

More about this job

Responsibilities

Oversee day-to-day patient access and related departmental operations, ensuring high-quality service, effective stakeholder relationships, quality assurance, and continuous improvement. Lead staffing and performance management, coordinate projects and policies, and develop and monitor departmental budgets and capital plans.

Requirements

Requires a completed or in-progress bachelor's degree in healthcare administration or a related discipline, or equivalent work experience; CHIM or HICA designation must be obtained within six months of hire. Requires at least three years of direct supervisory experience in healthcare, with patient access or health information management experience preferred, along with strong leadership, communication, analytical, and change-management abilities.

Skills

Operational Leadership
Patient Access
Health Information Management
Program Management
Team Leadership
Staff Coaching And Mentoring
Performance Management
Budget Management
Project Management
Quality Assurance
Continuous Improvement
Change Management
Conflict Resolution
Problem-Solving
Communication
Stakeholder Relations

Visa sponsorship

Not detected in the job text

Keywords

Patient Access
Health Information Management
CHIM
HICA
Healthcare Administration
Program Management
Operational Management
Quality Assurance
Human Resource Management
Staff Scheduling
Payroll
Attendance Management
Project Management
Policies And Procedures
Procurement Guidelines
Capital Planning
Budget Preparation
Cost-Saving Initiatives
Performance Management
Change Management
Conflict Resolution
Patient Safety
Staff Safety
Stakeholder Relations

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Work requirements

Jobs in Canada