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Added 8 mins ago
AG
Remote- Entry Level Manager
AO Globe Life
Remote, Canada
- Full-time
- Remote
As a Remote Sales Manager, you'll lead a team of dedicated professionals while enjoying the flexibility of working from home.
Added 8 mins ago
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Environmental Coordinator - Permits, License, Agreement and Approvals
Amico
Toronto, ON · North York, ON
- Full-time
…will work closely and under the direction of the Environmental Manager and PLAA Manager and in collaboration with the larger Environment and PLAA teams, Construction Managers and the…
Added 8 mins ago
Inside Sales Representative, Dynamic
Scotiabank
Toronto, ON
Act as a liaison with the Product Manager in order to set up Manager meetings, conferences calls and web casts;
Added 22 mins ago
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PROJECT MANAGER
Design Electronics
Niagara Falls, ON
- Full-time
Reporting to the Director of Operations, the Project Manager (Integrated Technology) will work closely with leadership, multi-disciplinary teams, and sub-contractor trades to manage…
Added 22 mins ago
WI
Assistant Spa Manager - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Join our Spa Team as an Assistant Spa Manager where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and…
Added 22 mins ago
WI
Assistant Restaurant Manager - The Wickaninnish Inn
Wickaninnish Inn
Tofino, BC
- Full-time
Join our Restaurant Team as an Assistant Restaurant Manager, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four…
Added 22 mins ago
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Senior Manager, Organic Growth
Mistplay
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
Mistplay is seeking a strategic and hands-on Senior Manager of Organic Growth to help build and scale the organic acquisition engine for our fast-growing rewarded gaming platform. This…
Added 22 mins ago
WI
Front Office Supervisor - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Support and assist the Front Office Manager as they are responsible and accountable for the actions of all Front Office Team Members. Work as a “hands-on” supervisor assisting the team as…
Added 22 mins ago
WI
Sommelier - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Assist the Director of F&B/Sommelier with HR functions such as assisting with hiring, training and development of the Sommelier Team, including regular employee reviews.
Added 22 mins ago
WI
Housekeeping Leader - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
…and perspective, and are offered opportunities for growth and…
Added 22 mins ago
WI
Spa Manager - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Join our Spa team as a Spa Manager, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel &…
Added 22 mins ago
M
Senior Data Analyst I, Product
Mistplay
Toronto, ON
- Full-time
…insightful analysis and driving analytics strategy. Reporting to the Manager of Data Analytics & Experimentation, you will collaborate with Product & Lifecycle Managers to plan and analyze…
Added 22 mins ago
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Assistant Store Manager - Market Mall
Knix
Calgary, AB
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 22 mins ago
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Human Resources Advisor
Co-op
Winkler, MB
- Full-time
Reporting: Reports to Human Resources Manager
Added 22 mins ago
Management and Sales Trainee
Sherwin-Williams
Winnipeg, MB
…will have the opportunity to progress into an Assistant Store Manager position upon successful completion of the initial 8-week…
Added 22 mins ago
Assistant Sales Trainee Manager
Sherwin-Williams
Winnipeg, MB
The Sherwin-Williams Assistant Manager Trainee Program is an accelerated, entry-level position designed to prepare current employees for a Store Management role in 18-24 months. With…
Added 22 mins ago
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Personal Banker
BMO
Squamish, BC
- Full-time
Added 22 mins ago
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Wealth Planning Consultant, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
…experience, from discovery to financial planning analysis, development of high value financial plans and recommendations, to coaching/assisting with presentations to clients. Creates…
Added 22 mins ago
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Senior Counsel, Treasury and Payments Solutions
BMO
Toronto, ON · FCP
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 22 mins ago
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Regional Sales Manager, BMO InvestorLine
BMO
Montreal, QC · HO
- Full-time
Under the direction of the National Sales Manager, the Regional Sales Manager role is responsible for providing strategic leadership of the growth of BMO’s Digital Wealth Business.
Added 22 mins ago
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Manager, Digital Strategy & Insights
BMO
Toronto, ON · BMOPLACE
- Full-time
We are seeking a strategic and data-driven Manager, Digital Strategy & Insights to lead digital transformation initiatives and drive business growth through actionable insights. This role…
Added 22 mins ago
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Financial Planner
BMO
Vaughan, ON
- Full-time
Implements business development strategies to acquire new business (outbound calling campaigns and cultivating branch referrals).
Added 22 mins ago
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Financial Planner
BMO
Markham, ON
- Full-time
Implements business development strategies to acquire new business (outbound calling campaigns and cultivating branch referrals).
Added 22 mins ago
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MANAGER / SENIOR MANAGER, PORTFOLIO MANAGEMENT
BDC
Moncton, NB · Halifax, NS · ON · Kitchener, ON · Mississauga, ON · Ottawa, ON · Toronto, ON · Vaughan, ON
- Full-time
The Manager / Senior Manager, Portfolio Management contributes to updating the Bank’s loan portfolio by processing service requests and annual reviews required during the life cycle of a…
Added 22 mins ago
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Assistant Manager, Road Assist Fleet
BCAA
Burnaby, BC
- Full-time
We are currently hiring a Regular Full-Time Assistant Manager for our Road Assist Fleet team!

Mackenzie Health

Manager, Patient Access Operations

Vaughan, ON, Canada

$105,905 to $135,155 CAD / year · Full-time

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Job details

Pay: $105,905 to $135,155 CAD / year
Job type: Full-time
Apply by: Nov 1, 2026
Experience: A minimum of 3 years direct supervisory experience in a healthcare setting, required.
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Description

The Manager, Patient Access Operations reports to the Director, Patient Access, Logistics and Central Intake and is accountable for providing strategic leadership and oversight. The incumbent is responsible for the management of day-to-day operations and is responsible for supporting the development of high-performance teams, ensuring the delivery of high-quality service to client departments, patients and families, and a healthy work environment for staff, physicians, and volunteers. The Manager brings a high level of operational expertise and leadership skills to a diverse team. Collaboration with other departmental and hospital staff and leaders is a key success factor for the Manager role.

What must you have?

Baccalaureate degree in Healthcare Administration or a related discipline, completed or currently in progress or equivalent work experience.
CHIM or HICA designation required within 6 months of hire.
A minimum of 3 years direct supervisory experience in a healthcare setting, required.

Program Management

Plans, coordinates, and monitors the effectiveness of all operational activities within the portfolio.
Responsible for the day-to-day operations and activities of the departments.
Responsible for the appropriate liaison with medical staff, government, legal agencies, and the public.
Administers the quality assurance program for their portfolio.
Facilitates continuous quality improvement initiatives.
Establishes and maintains effective relationships with hospital stakeholders.
Facilitates changes within the department to enhance delivery of services.
Establishes and implements industry standards to achieve business goals.
Provides active leadership and participation on relevant hospital committees, working groups, and industry forums in the healthcare environment.

Human Resource Management

Recruits, coaches, mentors, evaluates, and manages the performance and development of staff.
Ensures that new staff are oriented to the department and organization.
Establishes performance expectations, both individual and team in alignment with portfolio.
Responsible for ensuring that staff scheduling, work assignments, payroll and overall attendance management is effectively completed.
Promotes and facilitates continuing educational opportunities for staff.
Ensures a safe and effective working environment for staff.
Establishes and maintains effective professional relationships within this department, with other departments.

Project Management, Committee Membership, Policies and Procedures

Collaborates within portfolio and with partners to support implementation of initiatives.
Ensures corporate standards, policies and procurement guidelines are adhered to with all projects.
Coordinates education and training.
Maintains and updates all policies and procedures in a centralized database.
Actively participates in capital planning and relevant committees.

Financial

Develops and monitors departmental budget.
Identifies cost saving initiatives through internal development, contract services etc.
Identifies capital expenditures on a multi-year review.
Participates in the annual hospital budget preparation.

What else do you bring?

Experience with patient access and health information management services preferred.
Demonstrated understanding of patient access and health information management services.
Strong supervisory skills with an ability to effectively lead a team and promote a culture of service excellence.
Excellent interpersonal, communication, coaching, mentoring and team building skills that facilitates positive interactions.
Ability to provide leadership, support and critical analysis in stressful and complex situations.
Demonstrates a strong patient and customer focused philosophy in all interactions.
Effective attendance and performance management skills with an ability to provide guidance to staff experiencing performance and/or attendance problems.
Highly developed conflict resolution and problem-solving skills combined with strong analytical and critical thinking skills.
Proactive and self-directed with an ability to work independently with minimal direction.
Excellent time management skills with an ability to respond to priorities in a timely manner and delegate where appropriate.
Demonstrates a commitment to professional development and learning.
Demonstrates an understanding of continuous improvement principles and tools.
Possesses the ability to introduce and effectively facilitate change.
Effective communication skills with an ability to provide concise and timely messages using appropriate means of communication.
Utilizes effective listening skills to maximize the understanding of issues.
Proven ability to work within a computerized environment.
Demonstrates leadership competencies consistent with position level (refer to Appendix).
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

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More about this job

Responsibilities

Oversee day-to-day patient access and related departmental operations, ensuring high-quality service, effective stakeholder relationships, quality assurance, and continuous improvement. Lead staffing and performance management, coordinate projects and policies, and develop and monitor departmental budgets and capital plans.

Requirements

Requires a completed or in-progress bachelor's degree in healthcare administration or a related discipline, or equivalent work experience; CHIM or HICA designation must be obtained within six months of hire. Requires at least three years of direct supervisory experience in healthcare, with patient access or health information management experience preferred, along with strong leadership, communication, analytical, and change-management abilities.

Skills

Operational Leadership
Patient Access
Health Information Management
Program Management
Team Leadership
Staff Coaching And Mentoring
Performance Management
Budget Management
Project Management
Quality Assurance
Continuous Improvement
Change Management
Conflict Resolution
Problem-Solving
Communication
Stakeholder Relations

Visa sponsorship

Not detected in the job text

Keywords

Patient Access
Health Information Management
CHIM
HICA
Healthcare Administration
Program Management
Operational Management
Quality Assurance
Human Resource Management
Staff Scheduling
Payroll
Attendance Management
Project Management
Policies And Procedures
Procurement Guidelines
Capital Planning
Budget Preparation
Cost-Saving Initiatives
Performance Management
Change Management
Conflict Resolution
Patient Safety
Staff Safety
Stakeholder Relations

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