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Added 1 min ago
FS
d'Administrateur des ventes, Bilingue - Sales Administrator, Bilingual
Federal Signal Corporation
Innisfil, ON
- Full-time
…Sales Specialist (ISS) is responsible for creating, processing, and tracking equipment purchase orders within their assigned portfolio, while providing support to both English and…
Added 4 hours ago
MS
Senior Construction Project Manager
ML6 Search + Talent Advisory
Toronto, ON
- Full-time
We are seeking a Senior Project Manager to lead the delivery of multiple concurrent multi-family residential construction projects across the GTA. This role will take ownership across…
Added 5 hours ago
YS
Reproductive Health Manager
Yemen ShortList
Aden
- Full-time
The Reproductive Health (RH) Manager leads the implementation of IRC Yemen’s reproductive health portfolio at community level, through mobile health teams, static health facilities and…
Added 5 hours ago
P
Senior Advisor
PTAG
Burnaby, BC
- Contract
…Burnaby, BC. In this role, you will provide governance leadership and execution oversight for technical specifications and engineering standards across our water, wastewater, and broader…
Added 5 hours ago
AC
Global Mobility Tax - Senior Manager
ACCA Careers
Calgary, AB
- Full-time
Work to expand the client portfolio and nurture existing client relationships to drive revenue growth
Added 5 hours ago
R
Senior Manager, ALM Market Risk
RBC
Toronto, ON
- Full-time
As a Senior Manager, you are an integral member of the Enterprise Asset-Liability Management Risk (ALM Risk) team, within Enterprise Balance Sheet and Liquidity Risk (BSLR).
Added 10 hours ago
T
Senior Audit Group Manager, Financial Crimes COE(1011)
TD
Toronto, ON
- Full-time
As a Senior Audit Group Manager, you’ll develop and lead a team of audit professionals for supervising, planning and executing complex audits and projects for multiple business groups. You…
Added 10 hours ago
T
Senior Audit Manager, Quality Control Financial Crimes Audit (1140)
TD
Toronto, ON
- Full-time
Strategic advisor to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging…
Added 11 hours ago
GS
Customer Success Manager
Good Standing AI
Toronto, ON
- Full-time
We're looking for a Customer Success Manager to join our growing team and ensure our enterprise clients achieve maximum value from our compliance automation platform. You'll be the primary…
Added 11 hours ago
DF
Sr Program Manager
Decisive Farming by TELUS Agriculture
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Serve as the central coordination layer between engineering, Product Management, legal, finance, and business development; build and maintain trusted relationships with client-side…
Added 11 hours ago
B
Associate Director, Investment Platform (Contract)
BMO
Toronto, ON · FCP
- Full-time
The Associate Director, Investment Platform leads strategic investment management and platform initiatives from concept through implementation, ensuring projects deliver measurable business…
Added 11 hours ago
M
Client Service Specialist - AdminAdvantage
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Given the complexity and strategic importance of the client portfolio assigned to this role, previous Group Benefits experience is required. The successful candidate will support strategic…
Added 12 hours ago
A
Consulting Manager - Utilities Customer Experience and Transformation
Accenture
Montreal, QC
- Full-time
Accenture’s Utilities Industry and Enterprise group is seeking a Management Consultant Manager, Utilities, to help shape the next chapter of our Utilities Customer practice in Canada. This…
Added 12 hours ago
D
Account Manager
Desjardins
Amqui, QC · Beauharnois, QC · Gatineau, QC · L'étang-du-nord, QC · La Pocatière, QC · Maria, QC · Montreal, QC · Quebec, QC · Rimouski, QC · Rivière-du-Loup, QC · Vaudreuil-Dorion, QC
- Full-time
…in the real estate or commercial sectors, depending on the portfolio for which you will be responsible. Your curiosity keeps you on the lookout for new trends in…
Added 13 hours ago
B
Associate Director, Investment Platform (Contract)
BMO
Toronto, ON
- Full-time
The Associate Director, Investment Platform leads strategic investment management and platform initiatives from concept through implementation, ensuring projects deliver measurable business…
Added 14 hours ago
DF
Senior Associate - Wealth Management (Global Client Group)
Dimensional Fund Advisors
Toronto, ON
- Full-time
Dimensional's Canadian Wealth Management group is responsible for developing new business as well as managing current relationships with financial advisors. By putting the client first, we…
Added 15 hours ago
J
Senior Facilities Manager
JLL
Toronto, ON · CAN-CLIENT Toronto-Omnicom
- Full-time
JLL is seeking a dynamic Senior Facilities Manager to oversee a nation-wide marketing client. There are 5 offices downtown Toronto with a flagship location at 33 Bloor Street (moving to 25…
Added 16 hours ago
FH
Senior Project Manager - Redevelopment & Major Projects
Fraser Health Authority
Surrey, BC
- $55.25 to $79.42 CAD / hour
- Full-time
The Senior Project Manager is responsible for overseeing and supporting the planning, design and/or implementation of assigned large facilities projects with a high degree of complexity,…
Added 16 hours ago
Program Manager
Konrad
Toronto, ON
…working primarily in a strategic leadership capacity across client engagements. As a Program Manager, you excel at orchestrating complex, multi-stream programs that deliver exceptional…
Added 17 hours ago
WI
Billing Coordinator
WSP in Canada
Laval, QC
- Full-time
Bring accuracy, collaboration, and continuous improvement to the financial processes that help our teams deliver for clients across Canada. As a Billing Coordinator, you will manage billing…
Added 17 hours ago
WI
Billing Coordinator
WSP in Canada
Montreal, QC
- Full-time
Bring accuracy, collaboration, and continuous improvement to the financial processes that help our teams deliver for clients across Canada. As a Billing Coordinator, you will manage billing…
Added 17 hours ago
RB
Chief Investment Strategist (RBC PH&N IC)
Royal Bank of Canada
Toronto, ON
- Full-time
Develop and communicate PH&N IC’s firm led investment philosophy with respect to asset allocation, portfolio construction and risk management to drive greater consistency and risk…
Added 17 hours ago
Project Manager
AlayaCare
Toronto, ON
As a Project Manager on our U.S. Homecare team, you’ll play a pivotal role in delivering successful, high-quality software implementations for our clients. Reporting to the Manager, PMO,…
Added 18 hours ago
M
Gestionnaire de compte de réussite client / Customer Success Account Manager
Microsoft
Montreal, QC
- Full-time
…services infonuagiques et la gestion des services TI (IT Service Management) font-ils partie intégrante de votre expertise? Souhaitez-vous jouer un rôle clé auprès de nos clients…
Added 18 hours ago
U
Revenue Marketing Program Manager / Gestionnaire des programmes de marketing des revenus
UKG
Remote, Canada
- Full-time
- Remote
As the Revenue Marketing Program Manager, Canada, you will lead the Canadian Revenue Marketing strategy and the programs that bring it to life. This is a hybrid strategy and program…

Mackenzie Health

Manager, Patient Access Operations

Vaughan, ON, Canada

$105,905 to $135,155 CAD / year · Full-time

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Job details

Pay: $105,905 to $135,155 CAD / year
Job type: Full-time
Apply by: Nov 1, 2026
Experience: A minimum of 3 years direct supervisory experience in a healthcare setting, required.
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Description

The Manager, Patient Access Operations reports to the Director, Patient Access, Logistics and Central Intake and is accountable for providing strategic leadership and oversight. The incumbent is responsible for the management of day-to-day operations and is responsible for supporting the development of high-performance teams, ensuring the delivery of high-quality service to client departments, patients and families, and a healthy work environment for staff, physicians, and volunteers. The Manager brings a high level of operational expertise and leadership skills to a diverse team. Collaboration with other departmental and hospital staff and leaders is a key success factor for the Manager role.

What must you have?

Baccalaureate degree in Healthcare Administration or a related discipline, completed or currently in progress or equivalent work experience.
CHIM or HICA designation required within 6 months of hire.
A minimum of 3 years direct supervisory experience in a healthcare setting, required.

Program Management

Plans, coordinates, and monitors the effectiveness of all operational activities within the portfolio.
Responsible for the day-to-day operations and activities of the departments.
Responsible for the appropriate liaison with medical staff, government, legal agencies, and the public.
Administers the quality assurance program for their portfolio.
Facilitates continuous quality improvement initiatives.
Establishes and maintains effective relationships with hospital stakeholders.
Facilitates changes within the department to enhance delivery of services.
Establishes and implements industry standards to achieve business goals.
Provides active leadership and participation on relevant hospital committees, working groups, and industry forums in the healthcare environment.

Human Resource Management

Recruits, coaches, mentors, evaluates, and manages the performance and development of staff.
Ensures that new staff are oriented to the department and organization.
Establishes performance expectations, both individual and team in alignment with portfolio.
Responsible for ensuring that staff scheduling, work assignments, payroll and overall attendance management is effectively completed.
Promotes and facilitates continuing educational opportunities for staff.
Ensures a safe and effective working environment for staff.
Establishes and maintains effective professional relationships within this department, with other departments.

Project Management, Committee Membership, Policies and Procedures

Collaborates within portfolio and with partners to support implementation of initiatives.
Ensures corporate standards, policies and procurement guidelines are adhered to with all projects.
Coordinates education and training.
Maintains and updates all policies and procedures in a centralized database.
Actively participates in capital planning and relevant committees.

Financial

Develops and monitors departmental budget.
Identifies cost saving initiatives through internal development, contract services etc.
Identifies capital expenditures on a multi-year review.
Participates in the annual hospital budget preparation.

What else do you bring?

Experience with patient access and health information management services preferred.
Demonstrated understanding of patient access and health information management services.
Strong supervisory skills with an ability to effectively lead a team and promote a culture of service excellence.
Excellent interpersonal, communication, coaching, mentoring and team building skills that facilitates positive interactions.
Ability to provide leadership, support and critical analysis in stressful and complex situations.
Demonstrates a strong patient and customer focused philosophy in all interactions.
Effective attendance and performance management skills with an ability to provide guidance to staff experiencing performance and/or attendance problems.
Highly developed conflict resolution and problem-solving skills combined with strong analytical and critical thinking skills.
Proactive and self-directed with an ability to work independently with minimal direction.
Excellent time management skills with an ability to respond to priorities in a timely manner and delegate where appropriate.
Demonstrates a commitment to professional development and learning.
Demonstrates an understanding of continuous improvement principles and tools.
Possesses the ability to introduce and effectively facilitate change.
Effective communication skills with an ability to provide concise and timely messages using appropriate means of communication.
Utilizes effective listening skills to maximize the understanding of issues.
Proven ability to work within a computerized environment.
Demonstrates leadership competencies consistent with position level (refer to Appendix).
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

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More about this job

Responsibilities

Oversee day-to-day patient access and related departmental operations, ensuring high-quality service, effective stakeholder relationships, quality assurance, and continuous improvement. Lead staffing and performance management, coordinate projects and policies, and develop and monitor departmental budgets and capital plans.

Requirements

Requires a completed or in-progress bachelor's degree in healthcare administration or a related discipline, or equivalent work experience; CHIM or HICA designation must be obtained within six months of hire. Requires at least three years of direct supervisory experience in healthcare, with patient access or health information management experience preferred, along with strong leadership, communication, analytical, and change-management abilities.

Skills

Operational Leadership
Patient Access
Health Information Management
Program Management
Team Leadership
Staff Coaching And Mentoring
Performance Management
Budget Management
Project Management
Quality Assurance
Continuous Improvement
Change Management
Conflict Resolution
Problem-Solving
Communication
Stakeholder Relations

Visa sponsorship

Not detected in the job text

Keywords

Patient Access
Health Information Management
CHIM
HICA
Healthcare Administration
Program Management
Operational Management
Quality Assurance
Human Resource Management
Staff Scheduling
Payroll
Attendance Management
Project Management
Policies And Procedures
Procurement Guidelines
Capital Planning
Budget Preparation
Cost-Saving Initiatives
Performance Management
Change Management
Conflict Resolution
Patient Safety
Staff Safety
Stakeholder Relations

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