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Added 6 mins ago
LG
HEALTH & SAFETY OFFICER
Laframboise Groupe
Long Sault, ON
- Full-time
Live our Core Values: We believe in maintaining high standards, fostering a safe and diverse work environment, and applying innovative solutions to every project.
Added 6 mins ago
LM
HEALTH & SAFETY OFFICER
Laframboise Mechanical Electrical Ltd
Long Sault, ON
- Full-time
Live our Core Values: We believe in maintaining high standards, fostering a safe and diverse work environment, and applying innovative solutions to every project.
Added 11 mins ago
N
Manager, Performance Engineering
NVIDIA
Toronto, ON · Canada, Toronto
- Full-time
…including Physical AI and Robotics. In this role, you will lead experienced performance engineers working at the intersection of hardware, software, applications, and system performance.…
Added 11 mins ago
PS
Bridge Craftsperson
Pier Solutions
Dauphin, MB
- Full-time
Assisting the site lead in ensuring that all work meets quality standards and project specifications
Added 11 mins ago
Senior Architect, Factory & Facilities
Canada Rocket Company
Toronto, ON
…tested, and launched. We’re looking for a Senior Architect to lead the layout and long-term phasing of our factory - and to bring the same thinking to every CRC…
Added 11 mins ago
D
Team leader, Management support and expertise support
Desjardins
Montreal, QC · Levis, QC · Trois-Rivières, QC
- Full-time
…wide range of other fields. You develop business positions and lead and influence senior management and decision-making bodies. More specifically, you will be required…
Added 11 mins ago
D
Senior Advisor, Member and client experience
Desjardins
Montreal, QC · Quebec, QC
- Full-time
…experience and ensure NPS viability within the organization. You lead different stakeholders in projects and through strategic initiatives related to NPS implementation and viability within…
Added 11 mins ago
Advisor, Financial Reporting
VIA HFR - VIA TGF Inc
Ottawa, ON · Montreal, QC · Toronto, ON
At Alto, we are actively contributing to the transformation of Canada's future with our high-speed train project connecting Quebec City and Toronto. With the support of the Government of…
Added 11 mins ago
RB
Sr. Manager, Operations Standards, Firehouse Subs, Canada
Restaurant Brands International
Toronto, ON · Corp - Toronto Corporate Office
- Full-time
Lead project management for brand initiatives, including technology and new equipment rollouts, coordinating stakeholders and supporting effective implementation across restaurants.
Added 23 mins ago
PT
Technician II Security
Paladin Technologies
Halifax, NS
- Full-time
…analyze and implement installation blueprints and plans from Project Managers and Sales Teams to complete…
Added 23 mins ago
M
Product Manager - Consumer Goods
Multy
Concord, ON
- Full-time
Supports and/or lead continuous improvement initiatives.
Added 23 mins ago
IG
Project Manager (Building Automation)
Insight Global
Richmond, BC
- $105,000 to $115,000 CAD / year
- Full-time
Insight Global is seeking a Project Manager for a large client. In this role, you will lead and oversee Building Automation projects, providing guidance and supervision to ensure they are…
Added 23 mins ago
IG
Agile Delivery Lead
Insight Global
Calgary, AB · Greater Calgary Metropolitan Area
- $70 to $75 CAD / hour
- Contract
We are seeking an experienced Agile Delivery Lead for a 6 month contract with a likelihood of extensions to lead a complex data and application modernization initiative. A successful…
Added 23 mins ago
AL
AltaGas - Advisor, Community Investment
AltaGas Ltd.
Calgary, AB
- Full-time
…Midstream footprint. As a Community Investment Advisor, you'll lead the administration of a signature community investment fund, manage grants, sponsorships, and community partnerships, and…
Added 23 mins ago
B
Senior Systems Engineer/Specialist
BMT
Ottawa, ON
- $105,000 to $150,000 CAD / year
- Full-time
Acts as a Technical Lead and/or Technical Assurer on specified projects while working within the BMT Quality Management System (QMS) processes and procedures.
Added 23 mins ago
ME
Site Supervisor
MNP Executive Search & Professional Recruitment
Newmarket, ON
- Full-time
…subcontractors, coordinate labour and schedules, review plans, monitor project progress, and serve as a key point of contact between job sites and the office. The position is well suited to…
Added 23 mins ago
RT
Senior User Experience Designer
Russell Tobin
Toronto, ON
- $80 to $85 CAD / hour
- Contract
ability to define and lead UX projects and design workshops and alignment sessions with stakeholder, business users
Added 26 mins ago
Project Buyer
Perenti Group Services Pty Ltd
Dease Lake 9, BC
Assist project managers with evaluating supplier bids based on cost, quality, lead time, and compliance.
Added 26 mins ago
Manager, Business Banking Credit Cards
Scotiabank
Toronto, ON
Lead and support the development, execution and ongoing management of Business Banking credit card products, including new product launches, product enhancements, pricing changes, value…
Added 26 mins ago
L&
Technical Account Manager
Light & Wonder
Montreal, QC
- Full-time
Lead clear, structured discussions with operator stakeholders, including senior leadership, on:
Added 26 mins ago
MC
Project Manager
Matheson Constructors
Remote, Canada
- $80,000 to $135,000 CAD / year
- Full-time
- Remote
Lead all phases of project delivery, including planning, execution, monitoring, controlling, and project close-out.
Added 26 mins ago
JC
Senior New Product Introduction Buyer
Johnson Controls
AB · SA - Edmonton Orion
- Full-time
Lead RFQ/RFP processes for prototype and production requirements.
Added 26 mins ago
Intermediate Electrical Engineer
Hatch
Fredericton, NB
Our Project Delivery Group (PDG) is a dynamic team of professionals passionately committed to world-class project delivery across the globe. With expertise in sustainable studies, asset…
Added 26 mins ago
R
Gestionnaire de projets, Réseau des centres moteurs – Project Manager, Engine Center Network
RTX
Longueuil, QC
- Full-time
Expérience avec MS-Project en tant qu'outil quotidien.
Added 26 mins ago
K
Manager, Government Solutions
KPMG
ON · Toronto, Ontario
- Full-time
Manage project scope, schedules, risks, issues, dependencies and financial performance, escalating matters through appropriate governance when required.

Mackenzie Health

Manager, Patient Access Operations

Vaughan, ON, Canada

$105,905 to $135,155 CAD / year · Full-time

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Job details

Pay: $105,905 to $135,155 CAD / year
Job type: Full-time
Apply by: Nov 1, 2026
Experience: A minimum of 3 years direct supervisory experience in a healthcare setting, required.
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Description

The Manager, Patient Access Operations reports to the Director, Patient Access, Logistics and Central Intake and is accountable for providing strategic leadership and oversight. The incumbent is responsible for the management of day-to-day operations and is responsible for supporting the development of high-performance teams, ensuring the delivery of high-quality service to client departments, patients and families, and a healthy work environment for staff, physicians, and volunteers. The Manager brings a high level of operational expertise and leadership skills to a diverse team. Collaboration with other departmental and hospital staff and leaders is a key success factor for the Manager role.

What must you have?

Baccalaureate degree in Healthcare Administration or a related discipline, completed or currently in progress or equivalent work experience.
CHIM or HICA designation required within 6 months of hire.
A minimum of 3 years direct supervisory experience in a healthcare setting, required.

Program Management

Plans, coordinates, and monitors the effectiveness of all operational activities within the portfolio.
Responsible for the day-to-day operations and activities of the departments.
Responsible for the appropriate liaison with medical staff, government, legal agencies, and the public.
Administers the quality assurance program for their portfolio.
Facilitates continuous quality improvement initiatives.
Establishes and maintains effective relationships with hospital stakeholders.
Facilitates changes within the department to enhance delivery of services.
Establishes and implements industry standards to achieve business goals.
Provides active leadership and participation on relevant hospital committees, working groups, and industry forums in the healthcare environment.

Human Resource Management

Recruits, coaches, mentors, evaluates, and manages the performance and development of staff.
Ensures that new staff are oriented to the department and organization.
Establishes performance expectations, both individual and team in alignment with portfolio.
Responsible for ensuring that staff scheduling, work assignments, payroll and overall attendance management is effectively completed.
Promotes and facilitates continuing educational opportunities for staff.
Ensures a safe and effective working environment for staff.
Establishes and maintains effective professional relationships within this department, with other departments.

Project Management, Committee Membership, Policies and Procedures

Collaborates within portfolio and with partners to support implementation of initiatives.
Ensures corporate standards, policies and procurement guidelines are adhered to with all projects.
Coordinates education and training.
Maintains and updates all policies and procedures in a centralized database.
Actively participates in capital planning and relevant committees.

Financial

Develops and monitors departmental budget.
Identifies cost saving initiatives through internal development, contract services etc.
Identifies capital expenditures on a multi-year review.
Participates in the annual hospital budget preparation.

What else do you bring?

Experience with patient access and health information management services preferred.
Demonstrated understanding of patient access and health information management services.
Strong supervisory skills with an ability to effectively lead a team and promote a culture of service excellence.
Excellent interpersonal, communication, coaching, mentoring and team building skills that facilitates positive interactions.
Ability to provide leadership, support and critical analysis in stressful and complex situations.
Demonstrates a strong patient and customer focused philosophy in all interactions.
Effective attendance and performance management skills with an ability to provide guidance to staff experiencing performance and/or attendance problems.
Highly developed conflict resolution and problem-solving skills combined with strong analytical and critical thinking skills.
Proactive and self-directed with an ability to work independently with minimal direction.
Excellent time management skills with an ability to respond to priorities in a timely manner and delegate where appropriate.
Demonstrates a commitment to professional development and learning.
Demonstrates an understanding of continuous improvement principles and tools.
Possesses the ability to introduce and effectively facilitate change.
Effective communication skills with an ability to provide concise and timely messages using appropriate means of communication.
Utilizes effective listening skills to maximize the understanding of issues.
Proven ability to work within a computerized environment.
Demonstrates leadership competencies consistent with position level (refer to Appendix).
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Oversee day-to-day patient access and related departmental operations, ensuring high-quality service, effective stakeholder relationships, quality assurance, and continuous improvement. Lead staffing and performance management, coordinate projects and policies, and develop and monitor departmental budgets and capital plans.

Requirements

Requires a completed or in-progress bachelor's degree in healthcare administration or a related discipline, or equivalent work experience; CHIM or HICA designation must be obtained within six months of hire. Requires at least three years of direct supervisory experience in healthcare, with patient access or health information management experience preferred, along with strong leadership, communication, analytical, and change-management abilities.

Skills

Operational Leadership
Patient Access
Health Information Management
Program Management
Team Leadership
Staff Coaching And Mentoring
Performance Management
Budget Management
Project Management
Quality Assurance
Continuous Improvement
Change Management
Conflict Resolution
Problem-Solving
Communication
Stakeholder Relations

Visa sponsorship

Not detected in the job text

Keywords

Patient Access
Health Information Management
CHIM
HICA
Healthcare Administration
Program Management
Operational Management
Quality Assurance
Human Resource Management
Staff Scheduling
Payroll
Attendance Management
Project Management
Policies And Procedures
Procurement Guidelines
Capital Planning
Budget Preparation
Cost-Saving Initiatives
Performance Management
Change Management
Conflict Resolution
Patient Safety
Staff Safety
Stakeholder Relations

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