Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 14 mins ago
Wireless Sales Associate - 3010 McLeod Mall
OSL Retail Services Inc
Calgary, AB
Other
We’re looking for enthusiastic, friendly, and customer-focused Wireless Sales Associates to join our team. You'll help customers find the right wireless solutions by selling phones, plans,…
Added 29 mins ago
Mechanic Diesel 527
Purolator Inc.
Dartmouth, NS
Internship
Communicates concerns or escalates unusually complex or persistent problems to the Foreman or other manager
Added 29 mins ago
Property Manager
Realstar
Côte-Saint-Luc, QC
Realstar is seeking a Property Manager who will oversee the property’s performance by maximizing profitability and maintaining standards within operational and budgetary objectives. The…
Added 29 mins ago
Assistant Resident Manager
Realstar
Ottawa, ON
We are currently seeking an Assistant Resident Manager to live and work at one of our properties in Cornwall. This position would require you to live on-site and work four weekdays each…
Added 29 mins ago
Assistant Resident Manager
Realstar
Sherbrooke, QC
Demonstrate excellent customer service and a "can-do" attitude
Added 44 mins ago
shift supervisor - Store# 80972, 8985 COMMERCIAL ST.
Starbucks Coffee Company
New Minas, NS
Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 44 mins ago
shift supervisor - Store# 51236, 850 Wellington Road South
Starbucks Coffee Company
London, ON
Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 44 mins ago
shift supervisor - Store# 53822, CROSSROADS BROCKVILLE
Starbucks Coffee Company
Brockville, ON
Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
Restaurant assistant manager
Tim Hortons Québec
Springhill, NS
Full-time
Added 1 hour ago
Restaurant assistant manager
Tim Hortons Québec
Oxford, NS
Full-time
Added 1 hour ago
Shift manager - fast food restaurant
Tim Hortons Québec
Winnipeg, MB
Full-time
Added 1 hour ago
Restaurant assistant manager
St. Louis Bar & Grill
Lower Sackville, NS
Full-time
Added 1 hour ago
Restaurant assistant manager
JobsMedia.io
Vancouver, BC
Full-time
Added 1 hour ago
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Handle guest questions, concerns and complaints professionally and notify a manager as required
Added 1 hour ago
Service Advisor – Jim Pattison Hyundai Northshore
The Jim Pattison Auto Group
North Vancouver, BC
Manage customer complaints respectfully and promptly; escalate concerns when appropriate
Added 1 hour ago
Level 4 Automotive Apprentice Technician – Subaru Northshore
The Jim Pattison Auto Group
North Vancouver, BC
This position reports to the Service Manager of the dealership.
Added 1 hour ago
Food & Beverage Shift Lead - Winter 2026/27
Sunshine Village Corporation
Banff, AB
…ideal candidate will have a passion for mixology, excellent customer service skills, and the ability to create memorable experiences for our guests. Shift Leads work under the supervision…
Added 1 hour ago
Food & Beverage Supervisor - Winter 2026/27
Sunshine Village Corporation
Banff, AB
Overseeing and responding to customer concerns.
Added 1 hour ago
Remote Entry Level Manager
AO Globe Life
Remote, Canada
Full-time · Remote
Educate and Present: Introduce and demonstrate life insurance products to prospective clients, addressing their unique needs and concerns.
Added 1 hour ago
shift supervisor - Store# 82431, INNISFAIL
Starbucks Coffee Company
Innisfail, AB
Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
shift supervisor - Store# 71639, ROYAL BANK PLAZA PATH
Starbucks Coffee Company
Toronto, ON
Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 2 hours ago
Field Service Technician
Wiseworth Canada Industries Ltd.
Edmonton, AB
Full-time
Respond to customer concerns, identify practical solutions, and recommend system improvements that enhance reliability, safety, efficiency, and productivity.
Added 2 hours ago
Relationship Manager, Business Markets
Royal Bank of Canada
Winnipeg, MB
Full-time
Manage risk and exercise due diligence in all banking procedures and develop appropriate action plans in response to concerns/risks
Added 2 hours ago
Team Lead (Full time) - Georgian Mall
Reitmans (Canada) Ltée/Ltd
Barrie, ON
Full-time
Model a customer-first mindset by leading on the sales floor, resolving customer concerns, and ensuring every interaction reflects our service standards.
Added 2 hours ago
restaurant assistant manager
Mary Brown's Chicken
Twillingate, NL
Full-time

Mackenzie Health

Patient Access Representative

Vaughan, ON, Canada

Pay: $27.34 to $31.37 CAD / hour
Job type: Full-time
Apply by: Oct 25, 2026
Experience: 2 years’ experience with complex CT/MRI workflows, transcription, scheduling operations and modality-specific criteria is required.
Posting language: English
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

The Patient Access Representative - Coordinated Access is a specialized administrative and access-coordination role within the centralized Diagnostic Imaging (DI) Coordinated Access Hub at Mackenzie Health. Reporting to the Manager, Coordinated Access, the role is responsible for the accurate validation, coordination, and management of diagnostic imaging referrals in alignment with standardized regional access criteria, clinical readiness requirements and integrated workflows across partner sites.

The Patient Access Representative - Coordinated Access supports timely, equitable, and patient-centered access to diagnostic imaging services by applying advanced referral quality assurance practices, performing structured decision-making within established clinical and operational frameworks, and maintaining high standards of data integrity and system accuracy. The role acts as a subject matter resource for DI referral pathways, quality expectations and system navigation requirements.

Working collaboratively with referring providers, patients, regional partners and internal stakeholders, the role contributes directly to access performance, workflow optimization, and service navigation, ensuring a positive patient and provider experience. This position also supports continuous improvement through monitoring of referral quality trends, operational issues and opportunities for process enhancement across the regional coordinated access model.

Contribute To Safe, Quality Care By

Receive, review, and process diagnostic imaging referrals from multiple sources, including eReferral systems, fax, eFax, and integrated health information systems.
Validate referral completeness and accuracy, ensuring required clinical information, documentation, and demographics are present.
Route referrals to the appropriate diagnostic imaging modality, site, or service pathway based on standardized criteria, urgency, and patient preference.
Apply established triage and routing workflows, escalating referrals that do not meet criteria or require clarification.
Perform quality assurance checks on incoming referrals to ensure compliance with standardized intake requirements, clinical standards, and privacy legislation.
Identify and correct data discrepancies, duplicates, or errors to maintain accurate waitlists and patient records.
Monitor referral quality trends and flag recurring issues to the Manager or designated leads for process improvement.
Respond to inquiries from patients, referring providers, and internal teams regarding referral status, appointment readiness, and general access questions.
Communicate clearly and professionally with senders and receivers to obtain missing information or clarify referral details.
Support a patient-centered approach by providing accurate information and escalating concerns related to access delays or changing patient needs.
Use provincially and organizationally approved coordinated access technology and DI information systems to manage referrals and patient data.
Enter, update, and maintain referral information accurately across systems.
Support adoption of new workflows, tools, and system enhancements as part of ongoing transformation initiatives.
Adhere to all hospital policies, clinical standards, and legislative requirements related to privacy, confidentiality, and information management.
Ensure referrals are processed in accordance with established turnaround times and quality benchmarks.
Contribute to monitoring operational metrics such as referral volumes, processing times, and data quality indicators.
Participate in quality improvement initiatives aimed at improving access, efficiency, and user experience.
Provide feedback and suggestions to support optimization of intake and routing processes.
Other duties as assigned.

What must you have?

Graduate of a Medical Office Administration Program or equivalent combination of post-secondary education and/or relevant experience, required.
Medical terminology certificate required, with the ability to interpret clinical information relevant to DI referral pathways.
Health Information Certified Associate (HICA) designation and membership in good standing with the Canadian Health Information Management Association (CHIMA), or, meets eligibility requirements and commits to obtaining the designation within 6 months of hire.
2 years’ experience with complex CT/MRI workflows, transcription, scheduling operations and modality-specific criteria is required.
Minimum 2–3 years of progressive experience in a healthcare administrative, access management, referral coordination, or health information environment, ideally within a multi-site or regional model.

What else do you bring?

Demonstrated experience supporting coordinated access functions, including centralized intake, referral management, access coordination, or patient flow processes, preferably within diagnostic imaging, ambulatory care, or specialty services
Ability to navigate Process Fusion Capture Point and troubleshoot. Ability to learn and understand new technologies.
Proven ability to perform referral validation, data quality assurance, and application of standardized access criteria, exercising judgment within established frameworks.
Experience working with multiple digital health systems, including eReferral platforms, and electronic patient records to support operational workflows.
Strong analytical and problem-solving skills, with the ability to identify data discrepancies, interpret referral information, determine next steps, , and escalate issues requiring clinical or operational review appropriately.
Excellent written and verbal communication skills, with demonstrated ability to interact professionally with patients, physicians, and interdisciplinary teams and external stakeholders.
Highly organized and detail-oriented with the ability to manage competing priorities and deadlines in a high-volume, performance-driven environment.
Demonstrated accountability for privacy, confidentiality, and adherence to legislative and organizational standards.
Ability to work both independently and collaboratively, contributing to team performance, access outcomes, and continuous improvement initiatives.
Demonstrated commitment to patient-centered care, health equity, and system improvement.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, Your Profile Also Includes

Previous experience working within Patient Access Representative classification within the last two years.
Certification or formal training in health information management, health informatics, privacy, quality improvement, or healthcare administration is an asset
Additional assets include training or coursework in clinical workflow analysis, DI referral standards, digital health systems (eReferral, EMR), quality assurance or process improvement methodologies.
Ability to speak a second language.
This position is represented by OPSEU.
You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Receive, validate, route, and manage diagnostic imaging referrals across systems and partner sites, maintaining accurate patient records and applying standardized access criteria. Respond to patient and provider inquiries, monitor referral quality and operational metrics, and contribute to workflow improvements while following privacy and safety requirements.

Requirements

Requires a Medical Office Administration qualification or equivalent, a medical terminology certificate, and HICA certification or eligibility with a commitment to obtain it within six months. Candidates need two years of complex CT/MRI workflow experience and at least two to three years of progressive healthcare administration, access coordination, referral management, or health information experience, along with strong digital systems, communication, and data-quality skills.

Skills

Referral Validation
Diagnostic Imaging Referral Coordination
Data Quality Assurance
Referral Routing
Patient Access Coordination
Medical Terminology
CT/MRI Workflow Knowledge
Scheduling Operations
Health Information Systems
eReferral Platforms
Process Fusion Capture Point
Privacy and Confidentiality
Analytical and Problem-Solving Skills
Patient and Provider Communication
Quality Improvement
Patient-Centered Care

Visa sponsorship

Not detected in the job text

Keywords

Diagnostic Imaging
Coordinated Access
Referral Management
Referral Validation
Referral Quality Assurance
CT/MRI Workflows
Medical Terminology
Medical Office Administration
Health Information Certified Associate
CHIMA
Process Fusion Capture Point
eReferral Systems
Electronic Patient Records
Health Information Systems
Centralized Intake
Access Coordination
Patient Flow
Referral Routing
Clinical Readiness
Data Integrity
Waitlist Management
Privacy Legislation
Quality Improvement
Operational Metrics
Workflow Optimization
Patient-Centered Care
Health Equity
Scheduling Operations

Report this job