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Added 2 days ago
FA
Accounts Payable Specialist (Temporary)
Flair Airlines
AB · Edmonton, AB
- Temporary
Join Flair’s Finance team, where timely payment processing and strong financial controls support the day-to-day operations of the business. Reporting to the Manager, Accounts Payable and…
Added 3 days ago
ME
Collections Specialist
MAD Elevator Inc
Mississauga, ON
- $55,000 to $59,000 CAD / year
- Contract
Our New Collections Specialist will be responsible for the timely collection of outstanding customer receivables and accurate application of incoming customer payments across the MAD…
Added 5 days ago
SR
Accounting Assistant
STRIVE Recruitment Inc.
Vancouver, BC
- Full-time
STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting & Finance, Corporate Administration, Manufacturing Operations, and Technology.…
Added 5 days ago
QM
Spécialiste des comptes recevables / Accounts Receivable Specialist
Quantum Management Services Ltd.
Vaudreuil-Dorion, QC
- Full-time
Our client, a well-established and growing organization, is seeking an Accounts Receivable Specialist to join their team.
Added 5 days ago
W
Associate Client Advocate
WTW
Montreal, QC
- Full-time
Engage Service Liaisons (Subject Matter Expert or Client Operations Specialist) on escalations
Added 6 days ago
MC
AR AP Specialist
Metro Compactor Service
Brampton, ON
- Full-time
The Accounts Receivable / Accounts Payable Specialist is responsible for the accurate and timely management of both incoming and outgoing financial transactions. This role ensures efficient…
Added 7 days ago
FC
Accounts Receivable Specialist - US Operations
FLOFORM Countertops
Winnipeg, MB
- Full-time
Required immediately, our Winnipeg Branch is seeking a Full-Time Accountants Receivable Specialist for our US Operations to join the team.
Added 9 days ago
C
Accounts Receivable Specialist II
Conexiom
Vancouver, BC
- Full-time
Our Finance & Billing team is growing, and we're looking for an Accounts Receivable Specialist II to take ownership of our customer billing and receivables operations. This role sits at the…
Added 9 days ago
Financial Services Specialist
Imperial Brady
Mississauga, ON
…Canadian history and a workforce of 1,500 Canadian employees. Our operations span 35 locations from coast to coast, including Saint John, Newfoundland and Vancouver, British Columbia -…
Added 9 days ago
DC
Senior Tenant Services Specialist
Doornekamp Construction Ltd
Kingston, ON
- Full-time
The Senior Tenant Services Specialist serves as a primary point of contact for tenants on property, lease, financial, and service-related matters and is expected to independently assess…
Added 9 days ago
LH
Medical Assistant/Medical Office Administrator
LMC Healthcare
Toronto, ON
- Full-time
LMC Healthcare (LMC) is Canada’s largest specialist care provider in diabetes & endocrinology. We’re transforming diabetes care by making it more accessible, comprehensive, and…
Added 9 days ago
LH
Medical Assistant/Medical Office Administrator
LMC Healthcare
Toronto, ON
- Full-time
LMC Healthcare (LMC) is Canada’s largest specialist care provider in diabetes & endocrinology. We’re transforming diabetes care by making it more accessible, comprehensive, and…
Added 10 days ago
M(
Billing Specialist
MSL (Global)
Toronto, ON
- $65,000 to $70,000 CAD / year
- Full-time
We’re looking for a full-time Billing Specialist to join our finance team in Toronto. In this role, you’ll help keep our billing and accounts receivable processes accurate, organized, and…
Added 10 days ago
PG
Billing Specialist
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
We’re looking for a full-time Billing Specialist to join our finance team in Toronto. In this role, you’ll help keep our billing and accounts receivable processes accurate, organized, and…
Added 12 days ago
AC
Spécialiste En Collections
Aston Carter
Montreal, QC
- $23 to $28 CAD / hour
- Contract
Capacité à collaborer efficacement avec des équipes multidisciplinaires, incluant les ventes, les finances et les opérations.
Added 12 days ago
PS
Accounts Receivable Specialist ( 6 Month Contract)
PERFECT Sports
Aurora, ON
- Full-time
…goods sector, is seeking an experienced Accounts Receivable Specialist to join their finance team on a 6-month maternity leave contract. This position plays a vital role in ensuring the…
Added 13 days ago
FA
Accounts Payable Specialist (Temporary)
Flair Airlines Ltd.
Edmonton, AB
- Temporary
Join Flair’s Finance team, where timely payment processing and strong financial controls support the day-to-day operations of the business. Reporting to the Manager, Accounts Payable and…
Added 13 days ago
Accounts Receivable Lead Specialist
Acuity Inc.
Brossard, QC
Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us…
Added 15 days ago
TL
Accounting Specialist - Level 2
Transx Ltd
Rosser, MB
- Full-time
The TransX Group of Companies has an exciting opportunity for an Accounting Specialist – Level 2 to join our Yield & Financial Planning department in Winnipeg. Reporting to the Financial…
Added 18 days ago
IG
Accounts Receivable Specialist
Insight Global
Canada
- Contract
…play a key role in supporting high-volume accounts receivable operations across a complex lease and property portfolio. This position requires strong analytical capabilities, exceptional…
Added 19 days ago
ES
Finance Specialist
Earnscliffe Strategy Group
Toronto, ON
- $65,000 to $70,000 CAD / year
- Full-time
The Finance Specialist is responsible for the day-to-day execution of transactions related to the firm’s financial operations. Reporting directly to the Financial Controller, with upward…
Added 19 days ago
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Associate Client Advocate (Account Manager) - Natural Resources
WTW
Calgary, AB
- Full-time
…programs. Working closely with a Producer, Client Advocate, Client Specialist, and the Global Service Delivery (GSD) team, the ACA serves as a primary contact for service, placement, and…
Added 19 days ago
RP
Accounts Receivable Specialist
RECRUITMENT PARTNERS INC.
Calgary, AB
- Full-time
Our client in a growing construction and manufacturing organization is seeking an Accounts Receivable Specialist to support a high-volume transactional accounting environment. This role is…
Added 20 days ago
MT
Client Account Specialist
McCarthy Tétrault LLP
Calgary, AB
- Full-time
We are recruiting for a Client Account Specialist to join our team in the Calgary office. The successful candidate must have a minimum of 3 years of hands-on experience in managing…
Added 25 days ago
CH
Accounting Specialist
Citus HR
Surrey, BC
- Full-time
Our client, an established company in the manufacturing and wholesale sector, is seeking an Accounting Specialist to support accounts receivable, collections and accounts payable.

MAD Elevator Inc

Collections Specialist

Mississauga, ON, Canada

$55,000 to $59,000 CAD / year · Contract

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Job details

Pay: $55,000 to $59,000 CAD / year
Job type: Contract
Experience: At least 2 years’ experience in an accounts receivable or collection role
Posting language: English
Posted: Oct 22, 2026

Original job description

Collections Specialist (Contract)

Think back - was there ever an elevator ride that made you go, “Whoa, this is nice”?

Maybe it was an elegant glass lift or a minimalist stainless-steel rocket.

It might have shaped your first impression or left a lasting memory of a building.

Chances are, the details made the difference; with an aesthetic interior and stylish, well-built buttons and fixtures. Immersive digital technology like visual displays may have turned a simple ride into a memorable experience as well. You may not have noticed these details then, but once you’ve worked with us, you’ll start noticing them everywhere you go.

Company Overview:

We have a vision – to have a MAD product in every elevator. Headquartered in Mississauga Canada, our 80,000 sq. foot facility focuses on the efficient production of industry-leading fixtures, high quality elevator car interiors, and cutting-edge digital products.

At MAD, we set you up to be the expert – providing the tools, support, and environment to help you thrive. From there, it’s all you – your drive and ideas lead the way. MAD has been ranked among Canada's top 500 fastest growing companies, one of Canada’s Best Managed Companies, a Best Places to Work in Canada, and among Best Employers for Recent Graduates.

Our New Collections Specialist will be responsible for the timely collection of outstanding customer receivables and accurate application of incoming customer payments across the MAD Elevator Group. This role reports to the Group’s Finance Operations Manager.

This role manages an assigned portfolio of customer accounts, proactively follows up on overdue balances, investigates payment discrepancies, and maintains accurate records of collection activities and customer commitments.

The successful candidate will be organized, detail-oriented and comfortable communicating directly with customers by telephone and email. They will demonstrate strong follow-through, take ownership of outstanding collection items, and work collaboratively with the AR Analyst, Finance Operations Manager and other internal teams to resolve issues affecting payment.

This is a hands-on role requiring the ability to manage daily priorities, meet established performance targets and communicate account status and required next steps clearly to management.

What you will do in the role:

Customer Collections and Account Management

Manage an assigned portfolio of customer accounts and ensure timely collection of outstanding receivables.
Review accounts receivable aging reports regularly to identify overdue invoices and prioritize collection activities.
Proactively contact customers by telephone and email to follow up on overdue invoices, obtain payment commitments and resolve outstanding balances.
Maintain consistent follow-up notes on overdue accounts until payment is received or the matter is escalated for resolution.
Monitor customer payment commitments and follow up promptly when payments are not received as agreed.
Identify payment delays, invoice disputes, missing documentation and other issues preventing collection.
Work collaboratively with the AR Analyst when customer accounts require invoice corrections, rebilling or other account adjustments.
Escalate unresolved collection issues, significant overdue balances and accounts requiring additional management intervention to the manager.
Support established collection procedures, including identifying accounts requiring shipment holds or other collection actions for management review.
Maintain professional and constructive customer relationships while ensuring collections targets are achieved.
Follow established company policies, procedures and internal controls.
Maintain confidentiality of customer and financial information.

Cash Application and Payment Processing

Daily application of incoming customer payments accurately and promptly in Syspro, including EFTs, cheques, wires and credit card payments.
Match customer payments to outstanding invoices using remittance information and customer account records. Reach out to customers when information is not received or to clarify payment allocations.
Investigate and resolve payment discrepancies, short payments, unidentified receipts and unapplied cash.
Maintain accurate records of unapplied or unidentified payments and ensure outstanding items are followed through to resolution.
Coordinate with the accounting team to resolve cash application discrepancies and maintain accurate customer account balances.

Customer Communication and Inbox Management

Manage assigned accounts receivable inboxes daily, ensuring customer inquiries and requests are reviewed, prioritized and actioned.
Respond to customer inquiries within 48 hours, including providing an update or expected resolution timeline where further investigation is required.
Communicate professionally with customers regarding overdue balances, payment arrangements and outstanding account issues.
Coordinate with internal departments, including Sales, Project Management and Finance, to resolve customer payment inquiries.
Maintain accurate and up-to-date internal collections trackers, including customer contact history, payment commitments, disputes, outstanding actions and follow-up dates.
Use established tracking tools and reports to monitor overdue balances and collection progress.
Ensure collection activities and next steps are documented sufficiently to allow other team members to understand the status of each account.
Provide regular updates to manager on collection progress, outstanding issues, payment commitments and accounts requiring escalation. Clearly explain the status of assigned customer accounts, actions already taken, outstanding obstacles and recommended next steps.
Identify recurring collection issues, credit limit increase or decrease requirements and recommend opportunities to improve follow-up and payment processing.

Other

Other duties as assigned.
Able to lift up to 15lbs; may work in hot areas 5%, noise 0%.
Participate actively in Health & Safety programs, 5S activities, and continuous improvement initiatives.

Measures of Success/ KPI Expectations:

Maintain overdue balances at no more than 15% of total outstanding receivables within the assigned customer portfolio.
Respond to customer inquiries within 48 hours.
Ensure overdue accounts are actively followed up and customer payment commitments are tracked through resolution.
Maintain complete, accurate and current collections trackers with clear next steps and follow-up dates.
Process incoming customer payments accurately and promptly, with timely investigation of discrepancies. Clear all unapplied cash by end of week.
Identify and escalate unresolved issues promptly, providing management with clear account status.

What you bring to the role:

High school diploma and/or equivalent required. Post-secondary education is an asset.
At least 2 years’ experience in an accounts receivable or collection role
Experience processing and applying customer payments, including EFTs, cheques, wires and credit card payments
Strong verbal and written communication skills, with the ability to communicate professionally, clearly and confidently with customers
Demonstrated ability to follow up professionally with customers and internal team.
Strong organizational and time-management skills
High attention to detail and accuracy when processing financial transactions and maintaining customer records
Strong Microsoft Excel and Outlook, including working with spreadsheets, filters and tracking tools
Experience using an ERP or accounting system for accounts receivable and cash application. Experience with Syspro is an asset.
Ability to reconcile accounts and investigate discrepancies, identify issues and coordinate with others to achieve resolution
Ability to work independently, take initiative and follow established procedures.
Strong customer service skills and the ability to maintain positive customer relationships while addressing overdue payments
Clear Background Checks - Credit and Criminal (required)
Eligible to work in Canada

This position is located at 6635 Ordan Drive in Mississauga, ON. Hours are typically 8:00am to 4:30pm.

This is a 1 year Contract, Salary position.

This posting has one (1) vacancy.

Want to see what it's like working at MAD? Visit us on Facebook.

Artificial Intelligence (AI) Disclosure: MAD Elevator Inc. uses artificial intelligence (AI) to assist in screening, assessing, ranking, and/or selecting applicants for this position. Hiring decisions are not made solely by AI and include human review and oversight. Final hiring decisions are made by our hiring team.

Due to the number of responses, only qualified candidates who meet the requirements of the job will be selected for an interview.

We are an Equal Opportunity Employer in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code (OHRC). Accommodations can be made available to applicants with disabilities throughout the recruitment, selection and/or assessment process.

If you require accommodation in applying for a posting, please contact Human Resources.

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More about this job

Responsibilities

Manage an assigned portfolio of customer accounts by following up on overdue receivables, tracking payment commitments, resolving disputes, and escalating collection issues. Apply incoming payments in Syspro, investigate unapplied cash and discrepancies, respond to customer inquiries, and maintain accurate collection records and management updates.

Requirements

A high school diploma or equivalent is required, along with at least two years of accounts receivable or collections experience and experience processing customer payments. Candidates should have strong communication, organization, accuracy, Excel and Outlook skills, and experience with an ERP or accounting system; Syspro experience is an asset.

Skills

Accounts Receivable
Collections
Cash Application
Customer Communication
Account Reconciliation
Payment Processing
Discrepancy Investigation
Microsoft Excel
Microsoft Outlook
ERP Systems
Syspro
Time Management
Attention To Detail
Customer Service
Written And Verbal Communication
Recordkeeping

Visa sponsorship

Not detected in the job text

Keywords

Accounts Receivable
Collections
Customer Receivables
Aging Reports
Cash Application
EFT
Cheques
Wire Transfers
Credit Card Payments
Syspro
ERP
Microsoft Excel
Microsoft Outlook
Payment Reconciliation
Unapplied Cash
Payment Discrepancies
Invoice Disputes
Customer Account Management
Collection Trackers
Credit Limits
Shipment Holds
Internal Controls
Health And Safety
5S
Continuous Improvement
Credit Background Check
Criminal Background Check

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