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Added 3 mins ago
RB
Branch Manager - Kitchener-Waterloo Market - Elmira Branch
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Madison Taylor Design

Head of Design Operations

Midhurst, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

Original job description

Madison Taylor Design is a leading multidisciplinary design firm providing architectural, landscape architecture, interior design, furniture & decorating, project management, and construction services for clients in the residential, commercial, and hospitality sectors. Our mission is to deliver high-end design solutions that blend inspiration from nature with modern and sustainable materials.

At the heart of Madison Taylor Design is our people and the experience we create together. Our core values are the backbone of how we work, lead, collaborate, and make decisions - we believe exceptional work comes from exceptional teams, built on strong culture, clear expectations, trust, and accountability. As we grow, protecting that culture is just as important as building better systems, which is why we are implementing the Entrepreneurial Operating System (EOS®) across the organization to create greater clarity, accountability, and alignment as we scale.

We are seeking a senior operational leader who understands that great operations are ultimately about enabling great people to do their best work - someone who can help us build the operating structure of our multidisciplinary Design Department without losing the creativity, collaboration, and culture that define us.

Position Summary

We are seeking a Head of Design Operations to lead the operational performance of a team of approximately 15–20 professionals across Architecture, Landscape Architecture, Interior Design, and Furniture & Decorating - roughly half of Madison Taylor Design’s overall team of 40 people.

This is not a traditional Project Manager, Studio Manager, or construction management role. This is a senior leadership position responsible for improving how our multidisciplinary design teams operate, perform, collaborate, and scale.

The successful candidate will take ownership of resource and capacity planning, team performance, project efficiency, operational systems, accountability, technology integration, and continuous improvement across the Design Department. Year one of this role is a build-out year - establishing the Scorecards, Measurables, and Core Processes that will govern how the department operates going forward. Many processes are currently in place; others need to be improved, integrated, or built. Building the structure is part of the job.

Key Responsibilities

Lead the operational performance of the Design Department (~15–20 professionals across Architecture, Landscape Architecture, Interior Design, and Furniture & Decorating).
Own resource and capacity planning - balancing workloads, project demands, and deadlines - and develop forecasting to identify constraints and staffing needs ahead of time.
Establish and monitor Scorecards and Measurables for utilization, capacity, project performance, and departmental efficiency.
Support the implementation of EOS®, including Rocks, Scorecards, Measurables, Issues, Core Processes, Accountability, and Level 10 Meetings.
Improve visibility into project health - schedules, milestones, fee performance, and profitability indicators - and work with discipline leads to solve recurring bottlenecks at their root.
Develop, document, and continuously improve Core Processes, workflows, and handoffs between disciplines.
Lead the implementation and optimization of project management software, dashboards, and reporting tools, and drive team adoption through training and accountability.
Evaluate opportunities to use AI and automation (including platforms like ChatGPT and Claude) to reduce administrative work and strengthen reporting.
Provide leadership with clear operational data to support decision-making, while supporting - not managing - the creative process.
Help identify future roles and operational infrastructure needed as the department grows.

What You’ll Bring

15+ years of progressive experience in operations, project management, professional services, AEC, architecture, engineering, design, consulting, construction, or another complex project-based environment preferred.
Demonstrated experience building (not just administering) operational systems and processes for a professional team.
Strong understanding of resource planning, capacity management, utilization, project performance, operational KPIs, and project economics.
Experience implementing or significantly improving project management, ERP, CRM, resource planning, or similar business systems - with platforms such as Asana, Monday.com, Smartsheet, MS Project, HubSpot, or comparable tools.
Experience creating and using dashboards, Scorecards, KPIs, and management reporting.
Experience with EOS® is a significant asset; experience operating within another structured business operating system is also valuable.
Experience within architecture, engineering, interior design, landscape architecture, construction, or professional services is an asset, but business and operational leadership experience is equally important.
Strong understanding of design project workflows and deliverables (Concept, DD, CDs, etc.) is an asset.
Demonstrated interest in and understanding of AI, automation, systems integration, and emerging technology.
Comfortable operating in an environment where some systems are established while others still need to be created.
PMP or other relevant project management or operational credentials are an asset but not required.

Why Join Us?

Take on a senior leadership role shaping how a growing, 40-person multidisciplinary design firm operates.
Help build the operational infrastructure - Scorecards, Core Processes, EOS® - that supports our next stage of growth.
Lead technology and AI integration across the department’s day-to-day work.
Work across a wide variety of high-end residential, commercial, and hospitality projects.
Competitive base salary, performance bonus opportunity, and benefits package.

Experience

Project Management: 5 years (required)

Benefits

Dental care
Extended health care
Life insurance

Language

English (required)

Compensation

$100,000–$110,000 base annually, commensurate with experience, plus eligibility for up to an additional $20,000 in performance-based bonus - tied to departmental build milestones in Year 1, and to established Measurables, Rocks, and business outcomes from Year 2 onward. Total compensation potential up to $130,000.

Reports To

Integrator (the company’s senior operating leader)

Location:

Midhurst, ON . This is an in-person role. Candidates must have the ability to reliably commute or plan to relocate before starting work (required).

To Apply

Please submit your resume and a brief cover letter to lindsey@madisontaylordesign.com outlining your interest and, specifically, an example of an operational system, team, or organization you have helped build or materially improve.

This posting is for an existing vacancy that Madison Taylor Design is actively seeking to fill. Madison Taylor Design does not use artificial intelligence to screen, assess, or select applicants for this position.

Application Deadline: Hiring Now - applications reviewed on a rolling basis

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More about this job

Responsibilities

Lead the operational performance of a 15–20-person multidisciplinary Design Department, overseeing resource and capacity planning, performance measures, project health, and operational reporting. Build and improve core processes, workflows, systems, and technology adoption, while supporting EOS implementation and enabling the creative teams to work effectively.

Requirements

The role prefers 15+ years of progressive experience in operations, project management, or a complex project-based environment, with demonstrated success building operational systems and managing capacity, utilization, KPIs, and project performance. Experience with business systems, dashboards, EOS or a similar operating system, and design or AEC workflows is valuable; PMP or other relevant credentials are an asset but not required.

Skills

Resource Planning
Capacity Management
Operational Systems Development
Process Improvement
Utilization Tracking
Operational KPI Development
Dashboard and Scorecard Reporting
EOS Implementation
Project Management Software Implementation
Technology Integration
AI and Automation
Cross-Disciplinary Collaboration
Team Leadership
Project Economics
Change Management

Benefits

Dental Care
Extended Health Care
Life Insurance
Performance Bonus

Visa sponsorship

Not detected in the job text

Hiring contact email

lindsey@madisontaylordesign.com

Keywords

Entrepreneurial Operating System (EOS)
Scorecards
Measurables
Rocks
Level 10 Meetings
Core Processes
Resource Planning
Capacity Management
Utilization
Operational KPIs
Project Economics
Project Health
Project Management Software
Asana
Monday.com
Smartsheet
MS Project
HubSpot
Dashboards
Reporting Tools
AI
ChatGPT
Claude
Automation
Systems Integration
Architecture
Landscape Architecture
Interior Design
Furniture and Decorating
Construction

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