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Added 3 mins ago
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Front End Associate: Part Time - COURTENAY
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- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
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Magnet Forensics

Sales Development Representative

Waterloo, ON, Canada

$50,000 – $75,000 CDN a year · Full-time

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Job details

Pay: $50,000 – $75,000 CDN a year
Job type: Full-time
Experience: You have 2+ years experience in sales or customer service roles, and can work under pressure
Posting language: English
Posted: Nov 5, 2026

Original job description

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you!

Role Overview

At Magnet Forensics Inc, the Sales Development Reps are the frontlines of the Customer experience. Working closely with the Sales and Marketing teams, the Sales Development Representative (SDR) is a key player in our strategic growth plans. Through a combination of top of funnel activities, including both inbound lead response and outbound prospecting, the SDR will generate and qualify sales opportunities for our Account Executives. The most exciting part of this role is the opportunity for growth. At Magnet Forensics, successful SDRs will learn the fundamentals of Sales and Marketing providing a foundation for a career in Business Development, Sales, Marketing and more!

Who Should Apply:

As a successful candidate for this role, you are passionate about developing new skills and building a network of peers & mentors. You are motivated by healthy competition and you’re eager to be the leader of a winning group or team. You display resiliency when faced with adversity, and ultimately, you are naturally curious, consistently looking for novel ways to solve problems and improve processes.

\nWhat You’ll Do

Qualify all sales leads generated by marketing, based on defined lead qualification criteria
Leverage prospecting strategies, including phone, email and social networking to connect with prospective customers, identify their needs and challenges, and qualify their interest
Work closely with our sales team (Account Executives) to schedule discovery meetings with sales ready leads/prospects
Leverage a variety of marketing and sales tools that will be available for your use, to maximize your efficiency and effectiveness, including Prospecting tools (ex. SalesLoft, ZoomInfo, LinkedIn Navigator) and Marketing Automation tools (ex. Pardot)
Manage new contacts via our CRM platform (Salesforce) to ensure accuracy for long term pipeline development
Provide friendly and knowledgeable service to prospects on a consistent basis and build strong relationships
Work as part of a cross functional team and build strong relationships across the organization
The primary focus of this role is Inbound Lead Response with additional attention on Outbound Prospecting

What We're Looking For

You want to be part of a high growth software company that always puts it’s customers first
You have a never give up attitude! You are an organized self-starter with excellent follow-through, that has demonstrated lots of initiative
You are goal-oriented and full of drive, with an innate desire to succeed
You have 2+ years experience in sales or customer service roles, and can work under pressure
You have a University degree or College diploma in Business, Marketing or equivalent, and leverage it to be a critical thinker that enjoys solving complex challenges
You are comfortable with change
You have strong analytical, relational and negotiation skills, as well as excellent verbal & written communication skills
You have Proficiency in Microsoft Office, as well as a solid understanding of social media tools like LinkedIn and Twitter

Nice to Have Skills

You have experience working with a CRM system like Salesforce
You have familiarity and prior exposure to the lead funnel process - lead generation, lead follow up, and lead tracking 
You have prior experience with lead prospecting software tools an/or chatbot monitoring 
Proficiency in an additional European language is considered an asset.

Compensation & Benefits

The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).

$50,000 – $75,000 CDN a year

Salary range (min - max)

Position Type: Current Vacancy

Magnet is proud to offer benefits such as:

Generous time off policies

Competitive compensation

Volunteer opportunities

Reward and recognition programs

Employee committees & resource groups

Healthcare and retirement benefits

Indicators of Success

We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have “been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us.

How We Work

At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals.

We’re excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best!

The Most Important Thing

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE – We care about each other and our mission to make a difference in the world.

OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.

DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.

Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact aoda@magnetforensics.com should you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.

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More about this job

Responsibilities

The Sales Development Representative will generate and qualify sales opportunities through inbound lead response and outbound prospecting. They will work closely with the sales and marketing teams to schedule discovery meetings and manage contacts within the CRM.

Requirements

Candidates must have 2+ years of experience in sales or customer service and possess a university degree or college diploma. Strong analytical, communication, and negotiation skills are required, along with proficiency in Microsoft Office and CRM tools.

Skills

Sales development
Lead qualification
Prospecting
CRM management
Salesforce
SalesLoft
ZoomInfo
LinkedIn Navigator
Pardot
Lead generation
Negotiation
Analytical skills
Communication
Customer service
Social media marketing

Benefits

Generous time off policies
Competitive compensation
Volunteer opportunities
Reward and recognition programs
Employee committees and resource groups
Healthcare benefits
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Digital investigative software
Lead qualification
Inbound lead response
Outbound prospecting
Salesforce
SalesLoft
ZoomInfo
LinkedIn Navigator
Pardot
CRM
Lead generation
Pipeline development
Account Executives
Digital forensics
Software
Negotiation
Analytical skills
Customer experience
Hybrid work

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