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Added 2 days ago
BC
Intermediate Electrical Engineer
BBA Consultants
Sudbury, ON
- Full-time
BBA is seeking an Intermediate Electrical Engineer to be a part of our new Thunder Bay office to support our continued growth in Central Canada. You’ll play a key role in all phases of…
Added 2 days ago
T
Senior AI Developer / Generative AI Engineer
ThoughtStorm
Toronto, ON
- Contract
Strong hands-on experience with Microsoft Azure AI Foundry (Microsoft Foundry), Azure Machine Learning (Azure ML), Azure OpenAI, and Azure AI Services for enterprise AI solution development.
Added 2 days ago
BH
Specialist Engineer (Grid Telecom Operations)
BC Hydro
BC · Fraser Valley, BC
- Full-time
The Grid Telecom Operations Specialist Engineer is responsible for the following:
Added 2 days ago
A
Analyste/ingénieur principal ou principale en cybersécurité OT
Alithya
Pickering, ON
- Full-time
Suggest new OT cyber security services and contribute to their development;
Added 2 days ago
W
Senior Mechanical Engineer
W3Global
Vancouver, BC
- $160,000 to $220,000 CAD / year
- Full-time
Our Vancouver office is growing quickly, and we're looking for a Senior Engineer to join us and lead the team.
Added 2 days ago
RI
Frontend Software Engineer React, TypeScript & AI-Assisted Development
Rose International
Toronto, ON
- Full-time
…(PDMS) division. We are looking for an experienced Software Engineer to join one of our teams to help us fulfill the mission of the organization, supporting cross platform device…
Added 2 days ago
Maintenance Service Worker
Government of Alberta
Calgary, AB
…that support key social programs and services and economic…
Added 2 days ago
S
Engineering Specialist, Facilities (Compression)
SaskEnergy
Regina, SK
- Full-time
Lead the development and optimization of corporate design standards and operating procedures for facilities such as compressor stations, gas processing plants, solution mining stations, etc.
Added 2 days ago
CE
Operations Engineer
Canadian Energy Insight Inc.
Calgary, AB
- Full-time
…provides stable free funds flow and liquids-rich natural gas development optionality. The Company is committed to operational excellence, capital discipline, and responsible development in…
Added 2 days ago
WI
Senior Project Manager, Alternative Delivery
WSP in Canada
Winnipeg, MB
- Full-time
Professional Engineer registration in Canada is preferred, with Manitoba registration considered an asset.
Added 2 days ago
LG
Systems Integration Manager
Lotus Group
AB · Edmonton, AB
- Full-time
…company and its customer engineering teams, overseeing the co-development and execution of large-array and custom equipment integration projects. This individual will coordinate internal…
Added 2 days ago
S
Senior Electrical Advisor - T&D
Suncor
AB · Edmonton, AB
- Full-time
We recognize your contribution and offer a range of rewards and development opportunities designed to support your success. Benefits/perks listed below may vary depending on the nature of…
Added 2 days ago
A
Senior Project Manager - Minerals and Metals
Ausenco
Vancouver, BC
- Full-time
Preferably registered, or eligible to be registered, as a professional engineer
Added 2 days ago
RB
Senior AI Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
Internal Audit is replacing manual, spreadsheet-based processes with secure, real-time digital tools. As a Senior AI Engineer, you'll build the applications auditors use to plan, run, and…
Added 2 days ago
Z
Software Developer 1
Zynga
Toronto, ON
- $73,900 to $109,360 CAD / year
Zynga is seeking a talented and motivated junior engineer to join the Ad Tech team. Your team will be delivering the technology that generates $300M ads revenue which is 20% of Zynga’s…
Added 2 days ago
Data Engineer - Snowflake, dbtCore/Cloud, AWS
Aviva
Markham, ON
Aviva Canada is looking for a Data Engineer to support our enterprise data modernization journey. You’ll use your expertise across modern and legacy platforms to build robust data pipelines…
Added 2 days ago
AM
Sr. Systems Design Engineer
Advanced Micro Devices, Inc
Markham, ON
- Full-time
Support the development and execution of verification and validation test plans, test cases, and models.
Added 2 days ago
IG
Java Software Engineer
IMCS Group
Quebec, QC
- Contract
…applications. The ideal candidate should have strong backend development skills in Java and experience with modern frontend…
Added 2 days ago
G
Engineer or Engineer-In-Training, Processing, Water Operations
Glencore
Sparwood, BC
- $91,300 to $126,800 CAD / year
- Full-time
…British Columbia. We are committed to responsible resource development, environmental performance and building strong partnerships with communities and Indigenous…
Added 2 days ago
H
Principal Engineer
Hays
Sudbury, ON
- Full-time
…the future of mining through technology, responsible resource development, and a commitment to creating long-term value for employees, communities, and…
Added 2 days ago
DM
Project Engineer
Discovery Mining Ltd
Timmins, ON
- $91,000 to $114,000 CAD / year
- Full-time
Reporting to the Senior Project Engineer, this position will support the development of design, construction, execution and project management of the tailing's facility, water management…
Added 2 days ago
SD
Operations Engineer
Spartan Delta Corp.
Calgary, AB
- Full-time
…provides stable free funds flow and liquids-rich natural gas development optionality. The Company is committed to operational excellence, capital discipline, and responsible development in…
Added 2 days ago
P
Business Development Engineer
Pliteq
Vancouver, BC
- Full-time
Contribute creatively to new product development as well as any other area of the business
Added 2 days ago
MF
Technical Support Engineer
Magnet Forensics
Calgary, AB · Vancouver, BC
- Full-time
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related…
Added 2 days ago
TT
Optical System Design Engineer
Teledyne Technologies Incorporated
Waterloo, ON · Canada - Waterloo, ON
- Full-time
…water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical…

Magnet Forensics

Technical Support Engineer

Calgary, AB, Canada
Vancouver, BC, Canada

$74,000 - $100,000 (CDN) a year $75,000 - $90,000 (USD) a year · Full-time

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Job details

Pay: $74,000 - $100,000 (CDN) a year $75,000 - $90,000 (USD) a year
Job type: Full-time
Experience: 0-2+ years of experience in a technical, customer-facing support role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you!

Role Overview

The Technical Support Engineer provides first-level technical support to customers across various channels including chat, email, web, and phone. This role focuses on basic troubleshooting, accurate information-gathering, resolution of common issues, and timely escalation of complex issues.

This position reports to the Manager, Technical Support.

\nWhat You’ll Do

Monitor and respond to incoming customer requests for technical support across all supported channels.
Gather complete and accurate technical information (log files, environment details, reproduction steps, and more) to support resolution or escalation.
Clearly document all customer interactions, troubleshooting steps, and outcome in the case management system.
Guide customers to relevant self-service resources and redirect non-support requests to appropriate internal teams.
Identify opportunities or gaps in self-service content, for example, KBAs.
Escalate cases that exceed defined scope or knowledge level, ensuring all required context is provided.
Meet individual performance targets related to case volume, SLA adherence, and customer satisfaction.

What We’re Looking For

Post-secondary education in Computer Science, Engineering, or have equivalent experience.
0-2+ years of experience in a technical, customer-facing support role.
Strong written and verbal communication skills with a customer-first mindset.
Ability to follow structured troubleshooting processes and escalate effectively.
Familiarity with CRM and case management tools (Salesforce Service Cloud preferred).

Scope & Accountability

Direct ownership of individual customer cases within defined playbook and procedures.
Decisions are guided by documented standards and team support.
Impact is primarily at the individual customer interaction level.

Compensation & Benefits

The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).

$74,000 - $100,000 (CDN) a year $75,000 - $90,000 (USD) a year

Salary range (min - max)

Position Type: Current Vacancy

Magnet is proud to offer benefits such as:

Generous time off policies

Competitive compensation

Volunteer opportunities

Reward and recognition programs

Employee committees & resource groups

Healthcare and retirement benefits

Indicators of Success

We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have “been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us.

How We Work

At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals.

We’re excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best!

The Most Important Thing

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE – We care about each other and our mission to make a difference in the world.

OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.

DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.

Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact aoda@magnetforensics.com should you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.

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More about this job

Responsibilities

The Technical Support Engineer provides first-level technical support across multiple channels, including chat, email, and phone. They are responsible for troubleshooting issues, gathering technical data, and documenting interactions within the case management system.

Requirements

Candidates should have post-secondary education in Computer Science, Engineering, or equivalent experience. A minimum of 0-2 years of experience in a technical, customer-facing support role is required.

Skills

Technical support
Troubleshooting
Customer service
Case management
Salesforce Service Cloud
Communication skills
Log analysis
Documentation
SLA management
Digital forensics

Benefits

Generous time off policies
Competitive compensation
Volunteer opportunities
Reward and recognition programs
Healthcare benefits
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Digital Forensics
Troubleshooting
Salesforce Service Cloud
Customer Support
SLA
Case Management
Computer Science
Engineering
Log Files
IoT
Software
Hybrid Work
Customer Satisfaction
Technical Documentation

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