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Added 3 days ago
D
Software Engineer Internship - Winter 2027
DataVisor
Remote, Canada
- $40,000 to $50,000 CAD / year
- Full-time
- Remote
…time. Its patented unsupervised machine learning technology, advanced device intelligence, powerful decision engine, and investigation tools work together to provide guaranteed performance…
Added 3 days ago
EG
Geotechnical Engineer
Equinox Gold Corp.
Geraldton, ON
- Full-time
Reporting to the Senior Geotechnical Engineer, the Geotechnical Engineer is responsible for managing the stability and safety of mining operations around slopes and underground voids.
Added 3 days ago
D
Lead AI.Net Developer
Digitive
Canada
- Contract
…serve as the ground-level technical partner to our Lead AI Engineer. While the Lead AI Engineer establishes the architectural vision and transformation roadmap, you will be the core builder…
Added 3 days ago
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Ingénieur principal ou ingénieure principale / responsable technique
Alithya
Pickering, ON
- Full-time
As a Senior Engineer and Technical Lead, you'll join our Engineering Sub-Division, a multidisciplinary team focused on delivering innovative engineering solutions and professional services.…
Added 3 days ago
C
Senior Identity Security Engineer
CPKC
Calgary, AB
- Full-time
…security strategy, helping protect critical systems through advanced CyberArk PAM, IAM, IGA, and PKI capabilities. This role offers the opportunity to work with leading-edge security…
Added 3 days ago
BH
Specialist Engineer (Grid Telecom Operations)
BC Hydro
BC · Fraser Valley, BC
- Full-time
The Grid Telecom Operations Specialist Engineer is responsible for the following:
Added 3 days ago
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Engineering Specialist, Facilities (Compression)
SaskEnergy
Regina, SK
- Full-time
…Engineering Specialist, Facilities provides specialized and advanced engineering expertise and technical leadership to support the design, specification, procurement, construction,…
Added 3 days ago
LG
Systems Integration Manager
Lotus Group
AB · Edmonton, AB
- Full-time
Lotus Group is proud to partner with an Edmonton-based technology company that designs and builds advanced precision lighting solutions for customers around the world, including…
Added 3 days ago
Data Engineer - Snowflake, dbtCore/Cloud, AWS
Aviva
Markham, ON
SnowPRO Advanced Data Engineer (DEA-C01, DEA-C02)
Added 3 days ago
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Sr. Systems Design Engineer
Advanced Micro Devices, Inc
Markham, ON
- Full-time
Added 3 days ago
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Principal Engineer
Hays
Sudbury, ON
- Full-time
We are currently seeking a Principal Engineer to join the Vale Base Metals Geotechnical Team based in Sudbury, Ontario, Canada.
Added 3 days ago
ST
Multiple Automation Tester Role
Silverlink Technologies
Brampton, ON
- Contract
Advanced Concepts: AI-assisted automation, intelligent test generation, and packet capture debugging.
Added 3 days ago
MF
Technical Support Engineer
Magnet Forensics
Calgary, AB · Vancouver, BC
- Full-time
…devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and…
Added 3 days ago
TT
Optical System Design Engineer
Teledyne Technologies Incorporated
Waterloo, ON · Canada - Waterloo, ON
- Full-time
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and…
Added 3 days ago
TT
Systems Design Engineer III
Teledyne Technologies Incorporated
Waterloo, ON · Canada - Waterloo, ON
- Full-time
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and…
Added 3 days ago
Staff Manufacturing Engineer
Tenstorrent
Toronto, ON
We're looking for a Staff Manufacturing Engineer to help build Tenstorrent's in-house ability to launch, stabilize and recover our hardware products as they scale across contract…
Added 3 days ago
CF 18 AME (S) Level A
L3Harris Technologies
Cold Lake, AB
…(Hornet) Fighter Aircraft Program. The Aircraft Maintenance Engineer (AME M) supports aircraft availability and airworthiness through the performance of propulsion, powertrain, and…
Added 3 days ago
CF 18 AME (M) Level A
L3Harris Technologies
Cold Lake, AB
…(Hornet) Fighter Aircraft Program. The Aircraft Maintenance Engineer (AME M) supports aircraft availability and airworthiness through the performance of propulsion, powertrain, and…
Added 3 days ago
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Senior Associate SIEM Implementation
PwC
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure…
Added 3 days ago
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Customer Success Manager - Canada
Buildots
Toronto, ON
- Full-time
Buildots is the world’s most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that…
Added 3 days ago
AC
Project Accountant
Accenture Construct
Toronto, ON
- Full-time
Advanced Excel skills and strong analytical abilities
Added 3 days ago
KG
Technical Support Engineer
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Contract
OS & Troubleshooting Ecosystems: Advanced troubleshooting skills across Windows OS, macOS, iOS (iPhones/iPads), Microsoft Office, and local printer configurations.
Added 3 days ago
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Senior WMS Implementation Engineer
Hays
Canada
- $95 to $100 CAD / hour
- Contract
…business units in accelerating the growth and application of advanced analytics in driving value. The senior data scientist will leverage practical experience in applying varied data…
Added 3 days ago
QI
Automation Control Engineer
Quickmill Inc
Peterborough, ON
- Full-time
…equipment, nuclear, and oil and gas. We take pride in our ability to engineer custom solutions that enhance production efficiency and reliability. At Quickmill, we foster a collaborative…
Added 3 days ago
AI
Senior Oracle Financials
Aptino, Inc.
Montreal, QC
- $50 to $55 CAD / hour
- Contract
We are looking for an experienced Senior Oracle Financials EBS R12 Support Engineer to support, maintain, and enhance Oracle Financials applications. The ideal candidate should have strong…

Magnet Forensics

Technical Support Engineer

Calgary, AB, Canada
Vancouver, BC, Canada

$74,000 - $100,000 (CDN) a year $75,000 - $90,000 (USD) a year · Full-time

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Job details

Pay: $74,000 - $100,000 (CDN) a year $75,000 - $90,000 (USD) a year
Job type: Full-time
Experience: 0-2+ years of experience in a technical, customer-facing support role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you!

Role Overview

The Technical Support Engineer provides first-level technical support to customers across various channels including chat, email, web, and phone. This role focuses on basic troubleshooting, accurate information-gathering, resolution of common issues, and timely escalation of complex issues.

This position reports to the Manager, Technical Support.

\nWhat You’ll Do

Monitor and respond to incoming customer requests for technical support across all supported channels.
Gather complete and accurate technical information (log files, environment details, reproduction steps, and more) to support resolution or escalation.
Clearly document all customer interactions, troubleshooting steps, and outcome in the case management system.
Guide customers to relevant self-service resources and redirect non-support requests to appropriate internal teams.
Identify opportunities or gaps in self-service content, for example, KBAs.
Escalate cases that exceed defined scope or knowledge level, ensuring all required context is provided.
Meet individual performance targets related to case volume, SLA adherence, and customer satisfaction.

What We’re Looking For

Post-secondary education in Computer Science, Engineering, or have equivalent experience.
0-2+ years of experience in a technical, customer-facing support role.
Strong written and verbal communication skills with a customer-first mindset.
Ability to follow structured troubleshooting processes and escalate effectively.
Familiarity with CRM and case management tools (Salesforce Service Cloud preferred).

Scope & Accountability

Direct ownership of individual customer cases within defined playbook and procedures.
Decisions are guided by documented standards and team support.
Impact is primarily at the individual customer interaction level.

Compensation & Benefits

The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).

$74,000 - $100,000 (CDN) a year $75,000 - $90,000 (USD) a year

Salary range (min - max)

Position Type: Current Vacancy

Magnet is proud to offer benefits such as:

Generous time off policies

Competitive compensation

Volunteer opportunities

Reward and recognition programs

Employee committees & resource groups

Healthcare and retirement benefits

Indicators of Success

We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have “been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us.

How We Work

At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals.

We’re excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best!

The Most Important Thing

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE – We care about each other and our mission to make a difference in the world.

OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.

DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.

Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact aoda@magnetforensics.com should you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.

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More about this job

Responsibilities

The Technical Support Engineer provides first-level technical support across multiple channels, including chat, email, and phone. They are responsible for troubleshooting issues, gathering technical data, and documenting interactions within the case management system.

Requirements

Candidates should have post-secondary education in Computer Science, Engineering, or equivalent experience. A minimum of 0-2 years of experience in a technical, customer-facing support role is required.

Skills

Technical support
Troubleshooting
Customer service
Case management
Salesforce Service Cloud
Communication skills
Log analysis
Documentation
SLA management
Digital forensics

Benefits

Generous time off policies
Competitive compensation
Volunteer opportunities
Reward and recognition programs
Healthcare benefits
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Digital Forensics
Troubleshooting
Salesforce Service Cloud
Customer Support
SLA
Case Management
Computer Science
Engineering
Log Files
IoT
Software
Hybrid Work
Customer Satisfaction
Technical Documentation

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