Jobs in Canada

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Added 5 days ago
AM
Sr. Systems Design Engineer
Advanced Micro Devices, Inc
Markham, ON
- Full-time
At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people…
Added 5 days ago
H
Principal Engineer
Hays
Sudbury, ON
- Full-time
As the Principal Engineer, you will play a critical technical leadership role in the design, implementation, and optimization of underground backfill systems that support safe, reliable,…
Added 5 days ago
AF
General Labourer - Morning Shift
Armstrong Fluid Technology
Toronto, ON
- Full-time
Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight…
Added 5 days ago
SD
Operations Engineer
Spartan Delta Corp.
Calgary, AB
- Full-time
Spartan is seeking an individual to fulfill the responsibilities of an Operations Engineer to join the Operations team. This role is primarily responsible for optimizing production from…
Added 5 days ago
MF
Technical Support Engineer
Magnet Forensics
Calgary, AB · Vancouver, BC
- Full-time
The Technical Support Engineer provides first-level technical support to customers across various channels including chat, email, web, and phone. This role focuses on basic troubleshooting,…
Added 5 days ago
TT
Optical System Design Engineer
Teledyne Technologies Incorporated
Waterloo, ON · Canada - Waterloo, ON
- Full-time
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and…
Added 5 days ago
TT
Systems Design Engineer III
Teledyne Technologies Incorporated
Waterloo, ON · Canada - Waterloo, ON
- Full-time
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and…
Added 5 days ago
Senior Developer
Scotiabank
Toronto, ON
The Product Onboarding team is seeking a hands-on Senior Engineer to design and deliver modern, cloud-native onboarding applications using JavaScript, TypeScript, MongoDB, Express.js,…
Added 5 days ago
Senior Renewable Power Engineer
Hatch
Mississauga, ON
Looking to take the next step in your career? Hatch is seeking a Senior Engineer, Renewable Power interested in the integration of Utility Scale Solar PV, wind, and BESS, to work as part of…
Added 5 days ago
A
Manager, Alberta, Electrical
AtkinsRéalis
Calgary, AB
- Full-time
…Tunnels), Municipal, Federal and Institutional sectors (including support for our significant role in the Nuclear…
Added 5 days ago
A
Manager British Columbia, Mechanical
AtkinsRéalis
Vancouver, BC
- Full-time
…Tunnels), Municipal, Federal and Institutional sectors (including support for our significant role in the Nuclear…
Added 5 days ago
CF 18 AME (S) Level A
L3Harris Technologies
Cold Lake, AB
Job Schedule: Day Shift
Added 5 days ago
CF 18 AME (M) Level A
L3Harris Technologies
Cold Lake, AB
Job Schedule: Day Shift
Added 5 days ago
J
Senior Forward Deployed Engineer
Justworks
Toronto, ON
- $167,500 to $235,000 CAD / year
As a Forward Deployed Engineer, you will work closely with business leaders, operators, and frontline teams to identify where AI can make the biggest impact, redesign organizational…
Added 5 days ago
TB
Senior DevOps Engineer (SRE / Platform Engineering)
TLNT Bridge Recruiting
Vancouver, BC
- Full-time
Our client operates large-scale, technology-driven platforms that process enormous volumes of data and support complex, mission-critical applications. Their engineering environment is built…
Added 5 days ago
P
Senior Associate SIEM Implementation
PwC
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Collaborate with cross-functional teams including SOC, threat hunters, infrastructure, and cloud teams to support delivery and ensure quality standards.
Added 5 days ago
VS
Software Systems Engineer - Interferometry/microscopy
VIAVI Solutions
Ottawa, ON
- Full-time
Develops software and tools in support of design, infrastructure and technology platforms, including operating systems, compilers, routers, networks, utilities, databases, cloud-based and…
Added 5 days ago
DevOps Engineer - Game Developer Experience
Electronic Arts
Vancouver, BC
You are a DevOps Engineer with 5 years of experience building production-level enterprise solutions that support software development teams. You enjoy automating repetitive tasks to reduce…
Added 5 days ago
B
Customer Success Manager - Canada
Buildots
Toronto, ON
- Full-time
…provide user stories and wins to the account teams helping to support the successful expansion within our key accounts. Alongside this you’ll work closely with our technical team to ensure…
Added 5 days ago
JS
Technical Engineer
JFE Shoji Power Canada Inc.
Burlington, ON
- Full-time
Reporting to the Technical Director, the Technical Engineer is responsible for independently reviewing, validating, and approving technical outputs to ensure accuracy, manufacturability,…
Added 5 days ago
AI
Security Engineer – SIEM, EDR, IAM & Cloud Security
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
- Full-time
Support incident response activities, including threat detection, containment, eradication, and recovery.
Added 5 days ago
KG
Technical Support Engineer
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Contract
Position: Deskside Support Specialist (IT Asset Management)
Added 5 days ago
ZS
Azure Databricks Platform engineer
Zodiac Solutions, Inc
Toronto, ON
- Full-time
We are looking for an experienced Azure Databricks Platform Engineer to design, implement, administer, automate, and support enterprise-scale Azure Databricks environments.
Added 5 days ago
QI
Automation Control Engineer
Quickmill Inc
Peterborough, ON
- Full-time
…highly skilled and creative CNC System Integrator/Software Engineer to join our dynamic team. The ideal candidate will have experience in PLC programming, C, C#, C++, Python programming,…
Added 5 days ago
AI
Senior Oracle Financials
Aptino, Inc.
Montreal, QC
- $50 to $55 CAD / hour
- Contract
We are looking for an experienced Senior Oracle Financials EBS R12 Support Engineer to support, maintain, and enhance Oracle Financials applications. The ideal candidate should have strong…

Magnet Forensics

Technical Support Engineer

Calgary, AB, Canada
Vancouver, BC, Canada

$74,000 - $100,000 (CDN) a year $75,000 - $90,000 (USD) a year · Full-time

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Pay: $74,000 - $100,000 (CDN) a year $75,000 - $90,000 (USD) a year
Job type: Full-time
Experience: 0-2+ years of experience in a technical, customer-facing support role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you!

Role Overview

The Technical Support Engineer provides first-level technical support to customers across various channels including chat, email, web, and phone. This role focuses on basic troubleshooting, accurate information-gathering, resolution of common issues, and timely escalation of complex issues.

This position reports to the Manager, Technical Support.

\nWhat You’ll Do

Monitor and respond to incoming customer requests for technical support across all supported channels.
Gather complete and accurate technical information (log files, environment details, reproduction steps, and more) to support resolution or escalation.
Clearly document all customer interactions, troubleshooting steps, and outcome in the case management system.
Guide customers to relevant self-service resources and redirect non-support requests to appropriate internal teams.
Identify opportunities or gaps in self-service content, for example, KBAs.
Escalate cases that exceed defined scope or knowledge level, ensuring all required context is provided.
Meet individual performance targets related to case volume, SLA adherence, and customer satisfaction.

What We’re Looking For

Post-secondary education in Computer Science, Engineering, or have equivalent experience.
0-2+ years of experience in a technical, customer-facing support role.
Strong written and verbal communication skills with a customer-first mindset.
Ability to follow structured troubleshooting processes and escalate effectively.
Familiarity with CRM and case management tools (Salesforce Service Cloud preferred).

Scope & Accountability

Direct ownership of individual customer cases within defined playbook and procedures.
Decisions are guided by documented standards and team support.
Impact is primarily at the individual customer interaction level.

Compensation & Benefits

The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).

$74,000 - $100,000 (CDN) a year $75,000 - $90,000 (USD) a year

Salary range (min - max)

Position Type: Current Vacancy

Magnet is proud to offer benefits such as:

Generous time off policies

Competitive compensation

Volunteer opportunities

Reward and recognition programs

Employee committees & resource groups

Healthcare and retirement benefits

Indicators of Success

We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have “been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us.

How We Work

At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals.

We’re excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best!

The Most Important Thing

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE – We care about each other and our mission to make a difference in the world.

OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.

DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.

Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact aoda@magnetforensics.com should you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.

Apply on jobs.lever.co About employer

More about this job

Responsibilities

The Technical Support Engineer provides first-level technical support across multiple channels, including chat, email, and phone. They are responsible for troubleshooting issues, gathering technical data, and documenting interactions within the case management system.

Requirements

Candidates should have post-secondary education in Computer Science, Engineering, or equivalent experience. A minimum of 0-2 years of experience in a technical, customer-facing support role is required.

Skills

Technical support
Troubleshooting
Customer service
Case management
Salesforce Service Cloud
Communication skills
Log analysis
Documentation
SLA management
Digital forensics

Benefits

Generous time off policies
Competitive compensation
Volunteer opportunities
Reward and recognition programs
Healthcare benefits
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Digital Forensics
Troubleshooting
Salesforce Service Cloud
Customer Support
SLA
Case Management
Computer Science
Engineering
Log Files
IoT
Software
Hybrid Work
Customer Satisfaction
Technical Documentation

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Work requirements

Jobs in Canada