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Added 9 mins ago
TB
Distribution Coordinator - Contract
The Beer Store
Bolton, ON
- Contract
…our Retail Stores, Distribution Centres, Draught Services, Customer Experience Centre, and Corporate Office, our team brings passion, expertise, and a commitment to exceptional service…
Added 9 mins ago
TB
Digital & eCommerce Specialist
The Beer Store
Bolton, ON
- Full-time
…our Retail Stores, Distribution Centres, Draught Services, Customer Experience Centre, and Corporate Office, our team brings passion, expertise, and a commitment to exceptional service…
Added 9 mins ago
A
Spécialiste des services financiers/Finance Manager
AutoCanada
Mirabel, QC
- Other
…les relations avec les prêteurs. De solides compétences en service client, en organisation et en négociation sont essentielles pour ce…
Added 9 mins ago
TW
Cell Phone Advisor
the WIRELESS kiosk @Costco / le kiosque SANS-FIL @Costco
Kamloops, BC
- Full-time
…Top-Up Program provides additional financial support so you can focus on what matters most: your growing…
Added 9 mins ago
AX
Underwriting Manager, Middle Market Package
AXA XL
Toronto, ON
- Full-time
As Underwriting Manager you will lead the Middle Market underwriting team focusing on property and casualty package for mid-sized businesses across Canada. Working with brokers and clients…
Added 9 mins ago
A
F&I Manager - Courtesy Chrysler Dodge Jeep Ram
AutoCanada
Calgary, AB
- $100,000 to $150,000 CAD / year
- Other
Provide outstanding customer service by answering questions and resolving concerns regarding financing options.
Added 9 mins ago
BT
Driver
Bumper to Bumper Canada
Sutton, ON
- Full-time
Accurately record all deliveries and pickups, ensure proper paperwork accompanies all customer cores, returns, and warranties while complying with customer service delivery strategies
Added 9 mins ago
UO
Billing Analyst, Medical Clinic
University of Calgary
Calgary, AB
- Full-time
The ability to provide exceptional customer service and work in a team environment are required
Added 9 mins ago
A
Pre-Owned Sales Manager - Guelph Hyundai
AutoCanada
Guelph, ON
- $100,000 to $140,000 CAD / year
- Other
…very best. We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a…
Added 9 mins ago
NF
Front End Department Manager Full Time Day
No Frills
Vancouver, BC
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 9 mins ago
HR
Beauty Advisor, Chantecaille
Holt Renfrew
Vancouver, BC
- Full-time
Resolve all customer service issues and partner with selling management on any issues outside of guidelines
Added 9 mins ago
A
Dietary Aide Regular Part-time MQG DTA8 0.40 Queen's Garden
AgeCare
Hamilton, ON
- Part-time
Demonstrates excellent customer service skills.
Added 9 mins ago
L
Assistant Manager
LensCrafters
Langley (District), BC · Langley, BC
- Full-time
Previous experience in leadership position within retail & customer service industry
Added 9 mins ago
NF
Meat Department Manager Full Time Day
No Frills
Vancouver, BC
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 9 mins ago
T
Private Banker II
TD
Halifax, NS · Charlottetown, PE
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 9 mins ago
T
Senior Business Program Analyst
TD
Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 9 mins ago
T
Manager, Customer Experience II
TD
Yorkton, SK
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 9 mins ago
T
Account Manager, Small Business
TD
Georgetown, ON
- Full-time
…success? If so, then get on board for the position of Account Manager, Small Business. In this role, you will deliver a legendary customer experience, drive profitable business growth, and…
Added 9 mins ago
ST
Dispatch Coordinator (Edmonton)
Steele's Transportation Group
AB · Edmonton, AB
- $55,000 to $65,000 CAD / year
- Full-time
Every day you will balance five outcomes: keep people and equipment safe and Hours of Service (HOS) compliant, meet customer appointments, keep drivers productive, cut empty kilometres and…
Added 9 mins ago
Donation Processing Administrator, University Relations
University of Saskatchewan
Saskatoon, SK
Skills: Highly proactive, with a strong orientation toward customer service and donor support; accuracy and attention to detail in transaction processing, record maintenance, and data…
Added 9 mins ago
NF
Department Manager - Bistro (Food Services) - Contract - 12 months
Nature's Fare Markets
Kelowna, BC
- Contract
Do you love healthy food and customer service? Are you an experienced restaurant manager or chef looking for an opportunity for greater work/life balance? Then maybe this opportunity is for…
Added 24 mins ago
T
Community Manager - AntiSocial
Thinkingbox
Toronto, ON
- Full-time
We’re looking for a Community Manager to join our Toronto team. You'll be the voice behind some exciting brands, helping build engaged online communities and creating meaningful…
Added 24 mins ago
LC
Apparel Assistant Department Manager
Loblaw Companies Limited
Ottawa, ON
- Full-time
If you want to join a fast-paced winning team and believe you can have an immediate impact, then we want to hear from you!
Added 24 mins ago
LC
Assistant Store Manager
Loblaw Companies Limited
Joliette, QC
- Full-time
"Nous recherchons des responsables talentueux et passionnés qui possèdent de bons antécédents en matière d’excellence du service à la clientèle et d’augmentation des ventes.
Added 24 mins ago
B
COMMERCIAL ACCOUNT MANAGER - Kamloops
BDC
Kamloops, BC
- Full-time
…medium-sized businesses across Canada. As a Commercial Account Manager, you will manage a portfolio of entrepreneurs while actively generating new business through your professional…

Magnet Forensics

Technical Support Engineer

Calgary, AB, Canada
Vancouver, BC, Canada

$74,000 - $100,000 (CDN) a year $75,000 - $90,000 (USD) a year · Full-time

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Job details

Pay: $74,000 - $100,000 (CDN) a year $75,000 - $90,000 (USD) a year
Job type: Full-time
Experience: 0-2+ years of experience in a technical, customer-facing support role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you!

Role Overview

The Technical Support Engineer provides first-level technical support to customers across various channels including chat, email, web, and phone. This role focuses on basic troubleshooting, accurate information-gathering, resolution of common issues, and timely escalation of complex issues.

This position reports to the Manager, Technical Support.

\nWhat You’ll Do

Monitor and respond to incoming customer requests for technical support across all supported channels.
Gather complete and accurate technical information (log files, environment details, reproduction steps, and more) to support resolution or escalation.
Clearly document all customer interactions, troubleshooting steps, and outcome in the case management system.
Guide customers to relevant self-service resources and redirect non-support requests to appropriate internal teams.
Identify opportunities or gaps in self-service content, for example, KBAs.
Escalate cases that exceed defined scope or knowledge level, ensuring all required context is provided.
Meet individual performance targets related to case volume, SLA adherence, and customer satisfaction.

What We’re Looking For

Post-secondary education in Computer Science, Engineering, or have equivalent experience.
0-2+ years of experience in a technical, customer-facing support role.
Strong written and verbal communication skills with a customer-first mindset.
Ability to follow structured troubleshooting processes and escalate effectively.
Familiarity with CRM and case management tools (Salesforce Service Cloud preferred).

Scope & Accountability

Direct ownership of individual customer cases within defined playbook and procedures.
Decisions are guided by documented standards and team support.
Impact is primarily at the individual customer interaction level.

Compensation & Benefits

The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).

$74,000 - $100,000 (CDN) a year $75,000 - $90,000 (USD) a year

Salary range (min - max)

Position Type: Current Vacancy

Magnet is proud to offer benefits such as:

Generous time off policies

Competitive compensation

Volunteer opportunities

Reward and recognition programs

Employee committees & resource groups

Healthcare and retirement benefits

Indicators of Success

We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have “been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us.

How We Work

At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals.

We’re excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best!

The Most Important Thing

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE – We care about each other and our mission to make a difference in the world.

OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.

DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.

Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact aoda@magnetforensics.com should you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.

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More about this job

Responsibilities

The Technical Support Engineer provides first-level technical support across multiple channels, including chat, email, and phone. They are responsible for troubleshooting issues, gathering technical data, and documenting interactions within the case management system.

Requirements

Candidates should have post-secondary education in Computer Science, Engineering, or equivalent experience. A minimum of 0-2 years of experience in a technical, customer-facing support role is required.

Skills

Technical support
Troubleshooting
Customer service
Case management
Salesforce Service Cloud
Communication skills
Log analysis
Documentation
SLA management
Digital forensics

Benefits

Generous time off policies
Competitive compensation
Volunteer opportunities
Reward and recognition programs
Healthcare benefits
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Digital Forensics
Troubleshooting
Salesforce Service Cloud
Customer Support
SLA
Case Management
Computer Science
Engineering
Log Files
IoT
Software
Hybrid Work
Customer Satisfaction
Technical Documentation

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