Find work in Canada.

591,788 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 13 mins ago
AI
Principal Consultant – AWS Data Platforms & Agentic AI
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Design fine-grained data security, including RLS/CLS, data governance, guardrails and access observability.
Added 27 mins ago
QC
Cloud Engineer
Quarry Consulting
Toronto, ON
- Full-time
Understanding of SRE principles, cloud security, and operational excellence.
Added 27 mins ago
MC
Cloud Operations Engineer – Azure AKS Terraform (36170)
Myticas Consulting
Toronto, ON
- Full-time
Cloud Operations Engineer – Azure / AKS / Terraform
Added 27 mins ago
MC
Senior Cybersecurity Test Engineer (35651)
Myticas Consulting
Ottawa, ON
- Contract
We are seeking a Senior Cybersecurity Test Engineer to lead and execute security testing activities across applications, infrastructure, cloud environments, APIs, and system integrations.…
Added 27 mins ago
MC
Cloud Network Engineer (36174)
Myticas Consulting
Ottawa, ON
- Full-time
We are seeking an experienced Cloud Network Engineer to support the planning, implementation, automation, and operation of cloud and hybrid networking infrastructure. This position bridges…
Added 27 mins ago
BP
Senior Java Developer
BNP Paribas
Montreal, QC
- Full-time
Prime Services Technology is seeking a Senior Java Engineer in Montreal to design and deliver reliable, scalable distributed systems. This is a hands-on senior individual contributor role…
Added 27 mins ago
MC
DevOps Specialist - Kubernetes (35700)
Myticas Consulting
Ottawa, ON
- Full-time
…troubleshooting Kubernetes clusters across both on-premises and public cloud environments, along with a strong understanding of cloud and bare-metal…
Added 57 mins ago
D
Software Engineer Internship - Winter 2027
DataVisor
Remote, Canada
- $40,000 to $50,000 CAD / year
- Full-time
- Remote
Our award-winning software platform is powered by a team of world-class experts in big data, machine learning, security, and scalable infrastructure. Our culture is open, positive,…
Added 57 mins ago
D
Lead AI.Net Developer
Digitive
Canada
- Contract
Guardrail Enforcement & Code Quality: Implement the engineering guardrails, security validations, and code-quality parsers defined by the Lead AI Engineer to ensure safe, compliant, and…
Added 57 mins ago
C
Staff Security Engineer - Calix Cloud
Calix
Canada
- Full-time
We’re looking for a Staff Security Engineer to define and strengthen the trust architecture connecting our devices, customers, and cloud platform. In this highly influential, hands-on role,…
Added 57 mins ago
C
Senior Identity Security Engineer
CPKC
Calgary, AB
- Full-time
…Certificate Services, public certificate authorities, cryptographic security controls, and identity integrations using Active Directory, Entra ID/Azure AD, LDAP, cloud platforms,…
Added 57 mins ago
E
Software Engineer
EraTree
Vancouver, BC
- Full-time
Comfortable on Linux, with Docker and cloud VMs, deploying and debugging your own services.
Added 1 hour ago
IT Support Engineer III
SHEIN
Canada
We are seeking a passionate and experienced Enterprise IT Engineer III to lead innovative, technology-driven initiatives across IT Foundation Services. This role will be instrumental in…
Added 1 hour ago
MF
Technical Support Engineer
Magnet Forensics
Calgary, AB · Vancouver, BC
- Full-time
…investigators fight crime, protect assets, and guard national…
Added 1 hour ago
Senior Developer
Scotiabank
Toronto, ON
The Product Onboarding team is seeking a hands-on Senior Engineer to design and deliver modern, cloud-native onboarding applications using JavaScript, TypeScript, MongoDB, Express.js,…
Added 2 hours ago
TB
Senior DevOps Engineer (SRE / Platform Engineering)
TLNT Bridge Recruiting
Vancouver, BC
- Full-time
Experience working with Linux environments, networking, security and cloud infrastructure.
Added 2 hours ago
P
Senior Associate SIEM Implementation
PwC
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Preferred certifications: Microsoft Certified: Security Operations Analyst Associate, SC-200, AZ-500, Google Professional Cloud Security Engineer, CISSP, CISM, GIAC.
Added 2 hours ago
DevOps Engineer - Game Developer Experience
Electronic Arts
Vancouver, BC
…our business, from game development to marketing, publishing, security, and player experience. We create secure, scalable solutions that help teams collaborate and innovate in order to…
Added 2 hours ago
AI
Security Engineer – SIEM, EDR, IAM & Cloud Security
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
- Full-time
Design, implement, and maintain security controls across network, cloud, server, endpoint, and application environments.
Added 2 hours ago
ZS
Azure Databricks Platform engineer
Zodiac Solutions, Inc
Toronto, ON
- Full-time
The engineer will work closely with data engineering, cloud infrastructure, security, networking, DevOps, and application teams to provide a secure, scalable, governed, reliable, and…
Added 2 hours ago
T
DevOps Engineer
TEEMA
Montreal, QC
- $65 to $77 CAD / hour
- Contract
We are looking for an experienced Senior DevSecOps Developer with strong expertise in Customer Identity and Access Management (CIAM), cloud technologies, security, and automation.
Added 2 hours ago
AI Engineer
Eclipse Automation
Cambridge, ON
We need a AI Engineer who can turn architecture and technical plans into secure, reliable, production-ready solutions. Approximately 70–80% of the role will focus on AI systems, agents,…
Added 2 hours ago
TB
Senior DevOps Engineer (SRE / Platform Engineering)
TLNT Bridge Recruiting
Vancouver, BC
- $113,900 to $147,000 CAD / year
- Full-time
Experience working with Linux environments, networking, security and cloud infrastructure.
Added 2 hours ago
ZS
DevOps Architect
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Have 10 plus years of experience as DevOps expert in Cloud technologies primarily Microsoft Azure and AWS
Added 2 hours ago
V
Sr. Software Engineer - DevEx
VGS
Canada
- Full-time
…deliverable. We don't treat compliance (PCI, SOC2, ISO27001), security patching, and platform maintenance as administrative overhead - we engineer them with first-class product discipline.…

Magnet Forensics

Technical Support Engineer

Calgary, AB, Canada
Vancouver, BC, Canada

$74,000 - $100,000 (CDN) a year $75,000 - $90,000 (USD) a year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $74,000 - $100,000 (CDN) a year $75,000 - $90,000 (USD) a year
Job type: Full-time
Experience: 0-2+ years of experience in a technical, customer-facing support role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you!

Role Overview

The Technical Support Engineer provides first-level technical support to customers across various channels including chat, email, web, and phone. This role focuses on basic troubleshooting, accurate information-gathering, resolution of common issues, and timely escalation of complex issues.

This position reports to the Manager, Technical Support.

\nWhat You’ll Do

Monitor and respond to incoming customer requests for technical support across all supported channels.
Gather complete and accurate technical information (log files, environment details, reproduction steps, and more) to support resolution or escalation.
Clearly document all customer interactions, troubleshooting steps, and outcome in the case management system.
Guide customers to relevant self-service resources and redirect non-support requests to appropriate internal teams.
Identify opportunities or gaps in self-service content, for example, KBAs.
Escalate cases that exceed defined scope or knowledge level, ensuring all required context is provided.
Meet individual performance targets related to case volume, SLA adherence, and customer satisfaction.

What We’re Looking For

Post-secondary education in Computer Science, Engineering, or have equivalent experience.
0-2+ years of experience in a technical, customer-facing support role.
Strong written and verbal communication skills with a customer-first mindset.
Ability to follow structured troubleshooting processes and escalate effectively.
Familiarity with CRM and case management tools (Salesforce Service Cloud preferred).

Scope & Accountability

Direct ownership of individual customer cases within defined playbook and procedures.
Decisions are guided by documented standards and team support.
Impact is primarily at the individual customer interaction level.

Compensation & Benefits

The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).

$74,000 - $100,000 (CDN) a year $75,000 - $90,000 (USD) a year

Salary range (min - max)

Position Type: Current Vacancy

Magnet is proud to offer benefits such as:

Generous time off policies

Competitive compensation

Volunteer opportunities

Reward and recognition programs

Employee committees & resource groups

Healthcare and retirement benefits

Indicators of Success

We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have “been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us.

How We Work

At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals.

We’re excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best!

The Most Important Thing

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE – We care about each other and our mission to make a difference in the world.

OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.

DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.

Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact aoda@magnetforensics.com should you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.

Apply About employer

More about this job

Responsibilities

The Technical Support Engineer provides first-level technical support across multiple channels, including chat, email, and phone. They are responsible for troubleshooting issues, gathering technical data, and documenting interactions within the case management system.

Requirements

Candidates should have post-secondary education in Computer Science, Engineering, or equivalent experience. A minimum of 0-2 years of experience in a technical, customer-facing support role is required.

Skills

Technical support
Troubleshooting
Customer service
Case management
Salesforce Service Cloud
Communication skills
Log analysis
Documentation
SLA management
Digital forensics

Benefits

Generous time off policies
Competitive compensation
Volunteer opportunities
Reward and recognition programs
Healthcare benefits
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Digital Forensics
Troubleshooting
Salesforce Service Cloud
Customer Support
SLA
Case Management
Computer Science
Engineering
Log Files
IoT
Software
Hybrid Work
Customer Satisfaction
Technical Documentation

Report this job