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Added 5 mins ago
UO
Systems Administrator Operations
University of Victoria
Victoria, BC
- Full-time
Reporting to the Manager, Data Centre Services, the Systems Administrator Operations works as part of a team to ensure the operational effectiveness of the university’s servers, storage and…
Added 5 mins ago
IH
Project Manager | Capital Projects Delivery
Interior Health Authority
Kelowna, BC
- Full-time
Interior Health is looking for an experienced Project Manager, Capital Projects Delivery to join our team on a full time permanent basis.
Added 5 mins ago
IH
Coordinator | Central Functions
Interior Health Authority
Kelowna, BC
- Full-time
In collaboration with the interdisciplinary team, facilitates change within the facility or program by supporting IH initiatives, monitoring on-going compliance, identifying needs, and…
Added 5 mins ago
CP
Project Coordinator, Construction
Crown Property Management Inc.
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
Create new Jobs in Construction Manager and maintain accurate and consistent files and documentation.
Added 5 mins ago
P
Controller and Office Manager
Phantom
Kitchener, ON
- Full-time
Job Description: Controller and Office Manager
Added 21 mins ago
SU
Corporate Security Officer (CSO) , Canada
Saab UK
Ottawa, ON
- Full-time
As Saab Canada continues to grow, we are seeking an experienced and trusted security leader to join our team.
Added 21 mins ago
SU
Warehouse Specialist, Canada
Saab UK
Halifax, NS
- Full-time
Supporting the Warehouse Manager and collaborating closely with the Logistics Coordinator
Added 35 mins ago
PH
Privacy and Security Analyst, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Professional certifications such as CISSP, CISA, CISM, or other recognized security credentials and experience supporting ERP or major system transformation initiatives in healthcare or the…
Added 35 mins ago
CH
Winter 2026/27 - First Cook
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
Reports To: Lodge Manager & Culinary Management Team
Added 35 mins ago
CH
Winter 2026/27 - Hospitality Services - CMH Purcell
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
…accommodating any special requests related to room presentation. This team is also responsible for overall lodge cleanliness in common areas. The Hospitality Services position supports the…
Added 35 mins ago
CH
Facilities Maintenance Technician - Bugaboos
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
Reports To: Area Manager and Maintenance Managers
Added 35 mins ago
WC
(CAN) Associé à la protection des biens
Walmart Canada
Longueuil, QC
- Full-time
Conducts daily patrols of the store to help ensure a safe and secure environment. Verifies that doors, showcases, and security features are functioning properly and takes action as required.
Added 35 mins ago
WC
Front End Checkout Team Associate
Walmart Canada
Toronto, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 35 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Grand Falls, NB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 35 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Grand Falls, NB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 35 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Peace River, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 35 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Corner Brook, NL
- Full-time
…to the salesfloor. This Associate will function as part of a team to stock and process merchandise and assist customers with their shopping needs, all in a safe and clean environment. If…
Added 35 mins ago
WC
(CAN) Health and Beauty Team Associate
Walmart Canada
Grand Falls, NB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 35 mins ago
M
Building Manager
Morguard
Mississauga, ON
- Full-time
Inspects property noting of activities of any unusual nature, reporting to District Manager of anything suspicious; ensures security measures are followed according to company policies and…
Added 35 mins ago
WC
Associé à la protection des biens
Walmart Canada
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Conducts daily patrols of the store to help ensure a safe and secure environment. Verifies that doors, showcases, and security features are functioning properly and takes action as required.
Added 35 mins ago
PC
Project Technologist/Senior Project TechnologistHazourdous Materials
Pinchin Canada
Barrie, ON
- $50,000 to $63,000 CAD / year
- Full-time
Pinchin is seeking a Project Technologist/Senior Project Technologist to join our HAZ/IEQ team in Barrie. The role reports to the Operations Manager.
Added 35 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Sudbury, ON
- Full-time
Conducts daily patrols of the store to help ensure a safe and secure environment. Verifies that doors, showcases, and security features are functioning properly and takes action as required.
Added 35 mins ago
AU
Security Guard - Part Time Various Shifts
Allied Universal
Timmins, ON
- $20 CAD / hour
- Part-time
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from…
Added 35 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Sudbury, ON
- Full-time
…to the salesfloor. This Associate will function as part of a team to stock and process merchandise and assist customers with their shopping needs, all in a safe and clean environment. If…
Added 35 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Mississauga, ON
- Full-time
Conducts daily patrols of the store to help ensure a safe and secure environment. Verifies that doors, showcases, and security features are functioning properly and takes action as required.

Magnet Forensics

Technical Support Engineer

Calgary, AB, Canada
Vancouver, BC, Canada

$74,000 - $100,000 (CDN) a year $75,000 - $90,000 (USD) a year · Full-time

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Job details

Pay: $74,000 - $100,000 (CDN) a year $75,000 - $90,000 (USD) a year
Job type: Full-time
Experience: 0-2+ years of experience in a technical, customer-facing support role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you!

Role Overview

The Technical Support Engineer provides first-level technical support to customers across various channels including chat, email, web, and phone. This role focuses on basic troubleshooting, accurate information-gathering, resolution of common issues, and timely escalation of complex issues.

This position reports to the Manager, Technical Support.

\nWhat You’ll Do

Monitor and respond to incoming customer requests for technical support across all supported channels.
Gather complete and accurate technical information (log files, environment details, reproduction steps, and more) to support resolution or escalation.
Clearly document all customer interactions, troubleshooting steps, and outcome in the case management system.
Guide customers to relevant self-service resources and redirect non-support requests to appropriate internal teams.
Identify opportunities or gaps in self-service content, for example, KBAs.
Escalate cases that exceed defined scope or knowledge level, ensuring all required context is provided.
Meet individual performance targets related to case volume, SLA adherence, and customer satisfaction.

What We’re Looking For

Post-secondary education in Computer Science, Engineering, or have equivalent experience.
0-2+ years of experience in a technical, customer-facing support role.
Strong written and verbal communication skills with a customer-first mindset.
Ability to follow structured troubleshooting processes and escalate effectively.
Familiarity with CRM and case management tools (Salesforce Service Cloud preferred).

Scope & Accountability

Direct ownership of individual customer cases within defined playbook and procedures.
Decisions are guided by documented standards and team support.
Impact is primarily at the individual customer interaction level.

Compensation & Benefits

The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).

$74,000 - $100,000 (CDN) a year $75,000 - $90,000 (USD) a year

Salary range (min - max)

Position Type: Current Vacancy

Magnet is proud to offer benefits such as:

Generous time off policies

Competitive compensation

Volunteer opportunities

Reward and recognition programs

Employee committees & resource groups

Healthcare and retirement benefits

Indicators of Success

We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have “been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us.

How We Work

At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals.

We’re excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best!

The Most Important Thing

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE – We care about each other and our mission to make a difference in the world.

OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.

DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.

Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact aoda@magnetforensics.com should you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.

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More about this job

Responsibilities

The Technical Support Engineer provides first-level technical support across multiple channels, including chat, email, and phone. They are responsible for troubleshooting issues, gathering technical data, and documenting interactions within the case management system.

Requirements

Candidates should have post-secondary education in Computer Science, Engineering, or equivalent experience. A minimum of 0-2 years of experience in a technical, customer-facing support role is required.

Skills

Technical support
Troubleshooting
Customer service
Case management
Salesforce Service Cloud
Communication skills
Log analysis
Documentation
SLA management
Digital forensics

Benefits

Generous time off policies
Competitive compensation
Volunteer opportunities
Reward and recognition programs
Healthcare benefits
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Digital Forensics
Troubleshooting
Salesforce Service Cloud
Customer Support
SLA
Case Management
Computer Science
Engineering
Log Files
IoT
Software
Hybrid Work
Customer Satisfaction
Technical Documentation

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