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Added 2 months ago
Shelter Diversion Worker -Temporary
BGC Okanagan
Kelowna, British Columbia
Part-time
BGC Okanagan is hiring a Shelter Diversion Worker!
Added 10 days ago
Crisis Diversion Worker
Boyle Street Community Service Ltd
Edmonton, AB
$23.21 to $24.27 CAD / hour
Full-time
The Crisis Diversion Worker will respond to calls and assist individuals in crisis. Many of whom are marginally housed or are impoverishment. Workers will address crisis related to…
Added 5 days ago
Diversion Worker
Our Place Peel
Mississauga, ON
Up to $54,635 CAD / year
Full-time
The Diversion Worker provides diversion support for youth experiencing, who are or at-risk of homelessness to secure safe housing alternatives to emergency shelter that is appropriate to…
Added 2 days ago
Crisis Response Worker
Canadian Mental Health Association
Oakville, ON
$66,000 to $71,000 CAD / year
The Canadian Mental Health Association – Halton Region Branch (CMHA Halton) is seeking a Crisis Response Worker that will work on our night shift (8pm to 6am Tuesday to Friday). The Crisis…
Added 8 days ago
Community Support Worker
Turning Points Collaborative Society
Kelowna, BC
Full-time
This Community Support Worker (CSW) position reports to the Regional Manager of Shelter Diversion and is responsible for the day-to-day activities of the program. Scattered Site Housing is…
Added 10 days ago
In-Reach Worker, Stratford Connections and Warming Centre
Canadian Mental Health Association Huron Perth Addiction and Mental Health
Stratford, ON
Part-time · Contract
Education: Social Service Worker Diploma or related field of study, and/or lived experience is preferred. Experience with diversion and crisis planning, with focus on mental health and/or…
Added 1 month ago
Manager, Social Services
Yuułuʔiłʔatḥ Government
BC · hitac̓u, British Columbia
Full-time
…outreach, systems navigation, advocacy, restorative justice and diversion supports, and the operation of the Cixʷatin Centre kitchen and community food programs. The Manager supervises the…
Added 2 months ago
Intake Worker
The Pod Group
ON · Peel Region, Ontario
$46,984 CAD / year
The Intake Worker is responsible for providing a welcoming, safe, and supportive first point of contact for youth who are experiencing homelessness, are at immediate risk of homelessness,…
Added 19 days ago
Evening Intake Worker
Our Place Peel
Mississauga, ON
Up to $46,984 CAD / year
The Evening Intake Worker is responsible for providing a welcoming, safe, and supportive first point of contact for youth who are experiencing homelessness, are at immediate risk of…
Added 19 days ago
Weekend Intake Worker
Our Place Peel
Mississauga, ON
Up to $22.59 CAD / hour
The Weekend Intake Worker is responsible for providing a welcoming, safe, and supportive first point of contact for youth who are experiencing homelessness, are at immediate risk of…
Added 26 days ago
Intake Worker
Our Place Peel
Mississauga, ON
Up to $46,984 CAD / year
The Intake Worker is responsible for providing a welcoming, safe, and supportive first point of contact for youth who are experiencing homelessness, are at immediate risk of homelessness,…
Added 3 months ago
Community Justice Worker (Northlands Denesuline First Nation)
Manitoba Keewatinowi Okimakanak
Lac Brochet, Manitoba
Full-time
The Community Justice Worker (CJW) will be an employee of Manitoba Keewatinowi Okimakanak Inc. (MKO) as part of the First Nations Justice Strategy (FNJS). The FNJS focuses on providing…
Added 2 months ago
Community Justice Worker, Nisichawayasihk Cree Nation (Nelson House)
Manitoba Keewatinowi Okimakanak
Nelson House, Manitoba
Full-time
The Community Justice Worker (CJW) will be an employee of Manitoba Keewatinowi Okimakanak Inc. (MKO) as part of the First Nations Justice Strategy (FNJS). The FNJS focuses on providing…
Added 1 month ago
Regional Community Justice Worker
Manitoba Keewatinowi Okimakanak
Mystery Lake, MB · Thompson, Manitoba
Full-time
The Regional Community Justice Worker (RCJW) will be an employee of Manitoba Keewatinowi Okimakanak Inc. (MKO) as part of the First Nations Justice Strategy (FNJS). The FNJS focuses on…
Added 1 month ago
Community Support/Restorative Justice/Youth Mental Health Court/NRAC #26-40
North Eastern Ontario Family and Children's Services (NEOFACS)
Kapuskasing, ON
$58,688 to $79,295 CAD / year
Full-time
HEALTH COURT PROGRAM/ATTENDANCE CENTER WORKER
Added 2 months ago
Community Support/Restorative Justice/Youth Mental Health Court/NRAC #26-40
North Eastern Ontario Family and Children's Services (NEOFACS)
Kapuskasing, Ontario
$58,688 to $79,295 CAD / year
Full-time
HEALTH COURT PROGRAM/ATTENDANCE CENTER WORKER
Added 2 months ago
Temporary Full-Time Mobile Crisis Worker
Dryden Regional Health Centre
Dryden, Ontario
Full-time
The Mobile Crisis Worker plays a critical role in supporting individuals experiencing mental health and substance use crises within the community. This position provides immediate crisis…
Added 2 months ago
Shelter Services Support Worker (Casual)
Main Street Project Inc.
Winnipeg, Manitoba
Full-time
In accordance with Main Street Project mission, goals, policies and procedures, the Withdrawal Management Support Worker functions as a member of a team in providing services designed to…
Added 4 months ago
Shelter Services Support Worker (1.0 Evenings, Permanent)
Main Street Project Inc.
Winnipeg, Manitoba
Full-time
…goals, strategic plan, and policies and procedures, the Support Worker functions as a member of a team in providing services designed to assist and support participants toward long term…
Added 5 months ago
Shelter Services Support Worker (Full-Time, Indefinite term)
Main Street Project Inc.
Winnipeg, Manitoba
Full-time
…goals, strategic plan, and policies and procedures, the Support Worker functions as a member of a team in providing services designed to assist and support participants toward long term…
Added 4 days ago
Case Worker
The Salvation Army in Canada
St. Catharines, ON
Part-time
The Homelessness Services Worker is responsible to provide housing options and assistance to men within our shelter and the community at large. Perform casework and group related duties,…
Added 5 days ago
Case Worker
The Salvation Army Canada and Bermuda Territory
St. Catharines, ON
Part-time
The Homelessness Services Worker is responsible to provide housing options and assistance to men within our shelter and the community at large. Perform casework and group related duties,…
Added 9 days ago
Addictions Services Worker- Withdrawal Management- Part Time (2)
Sault Area Hospital
Sault Ste. Marie, ON
Part-time
Maintain ethical and professional standards in all interactions with clients, co-workers, other departments and agencies.
Added 3 months ago
HSE & Sustainability Coordinator
Magna International
Vaughan, Ontario
Full-time
Initiate sustainability projects for landfill diversion waste management, carbon neutrality, and energy reduction and energy

No more jobs.

Main Street Project Inc.

Shelter Services Support Worker (1.0 Evenings, Permanent)

Winnipeg, MB, Canada

Job type: Full-time
Posting language: English
Posted: May 1, 2026

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Original job description

POSITION: Shelter Services Support Worker

Reports to: Manager, Emergency Shelter Services

DEPARTMENT: Emergency Shelter Services

LOCATIONS: 637 Main St

FTE: 1.0 FTE, Permanent

HOURS OF WORK: Evenings (15:30 to 24:00)

Week 1: Sun/Mon/Tues/Wed/Thurs/Fri/Sat

O E E E O E E

Week 2: Sun/Mon/Tues/Wed/Thurs/Fri/Sat

E O E E E E O

About The Company

Main Street Project (MSP) is a community health centre with a mandate to address the social determinants of health which give rise to issues of addiction, physical and mental health issues and homelessness. MSP uses housing-first and harm reduction principles to provide a safe, respectful and accessible place for individuals who are experiencing or at risk of homelessness in the community. Since 1972, MSP has been providing a range of services to Winnipeg's most marginalized residents, including emergency shelter and nutrition services, drug and alcohol withdrawal management services, health advocacy and support, case management services, housing support services, food bank services and a mobile community outreach program.

Are you seeking a career where you can be part of a dynamic, diverse team, and where the mission is centered around ensuring everyone has access to a safe environment that promotes dignity, respect, and self-determination? Main Street Project is committed to developing impactful and meaningful solutions that drive positive changes in our community. The work you do here will have a lasting, meaningful impact on those we serve.

At Main Street Project, we believe that the best work happens when diverse minds come together. We believe in building and fostering an inclusive workplace where everyone feels valued and respected. Our commitment to diversity, including embracing Truth & Reconciliation, Decolonization and Anti-Oppression, is embedded in our culture and drives the success of the organization. Our team is made up of talented individuals from various backgrounds and life experiences, creating a rich tapestry of perspectives.

Job Summary

Main Street Project (MSP) operates a low-barrier, housing-first emergency shelter offering 120-bed facility and drop-in space with a harm reduction focus, open 365 days a year. Our services are free to use and are offered on a first-come, first-served basis. Low barrier means that we don't require abstinence or sobriety as a condition to receive services

Our drop-in offers food, beverages, a safe place to use the bathroom and/or take a shower, a safe place to be during extreme weather, the only daytime safe sleeping space for folks who sleep during the day, and access to clothing, harm reduction supplies as well as ongoing support for and pathways towards permanent housing.

In accordance with Main Street Project Inc.’s (MSP) mission, goals, strategic plan, and policies and procedures, the Support Worker functions as a member of a team in providing services designed to assist and support participants toward long term success in housing. Shelter Support workers also assist in connecting Community Members with resources to work toward self-determined goals.

The Support Worker maintains the core values of MSP regarding harm reduction, choice, equity, and diversity and encourages individuals in capacity building. They work with MSP participants in a manner that encourages self-awareness, self-worth, increased independence, and without judgment.

Job Description

Provide support and resources without judgement for community members accessing Main Street Project’s programs and services
Embody MSP’s Values in day-to-day work and interactions
Assist community members in planning, problem-solving, and addressing immediate needs
Assist in participant-centred care plans
Provide individual support as required for case management
Understand and uphold community member right and shelter code of conduct
Ensure community members understand program area processes and expectations
Respond to emergency situations, assessing, intervening, and documenting critical incidents according to MSP policies and protocols
Monitor the physical safety of community members to ensure they receive medical attention when required
Ensure community members are informed of internal and external resources, services, and programs and if needed, advocate for community member to access services
Assist community members in connecting to resources including seeking out and providing information, filing out application forms and submitting appropriately
Maintain accurate and confidential electronic and physical file records according to MSP policies and protocols
Collect and submit agency-required statistics on time and with accuracy
Maintain cleanliness of the program area by following established cleaning duties
Communicate and collaborate with external partner agencies in professional manner
Manage community member intake professionally and according to MSP policies and protocols
Prepare and distribute food for meal service in accordance with food handling guidelines
Provide clothing, hygiene and harm supplies in accordance with the values of MSP
Monitor and restock supplies in program areas
Responsible overseeing and facilitating laundry services
Respond and de-escalate potentially aggressive situations according to policy, procedures and training
Support Community Members with diversion from shelter
Maintain confidentiality in accordance with MSP policy & legislation
Remaining up to date on MSP policies, internal communications, safety protocols and the collective bargaining agreement

Qualifications

Experience working in the field of human services preferably with adults experiencing homelessness, mental health and substance use issues
Experience working in an emergency shelter or in an outreach capacity is considered an asset
Ability to work with a community member-centered care philosophy
Ability to apply Harm Reduction, Trauma Informed Care, Anti-Oppressive, and Housing First philosophies in their day-to-day support of community members
Knowledge of Indigenous culture
Lived Experience: Knowledge gained from personal experiences relevant to the role.
Knowledge of and ability to apply the principles of the TRC Calls to Action, MMIWG Calls to Justice, and UNDRIP
Knowledge of the effects of poverty and the determinants to health
Ability to work collaboratively in a multi-disciplinary team
Knowledge in the addiction and mental health fields is considered an asset
Excellent interpersonal skills and communication skills, both oral and written
Experience in working with culturally diverse populations
Ability to work with individuals presenting challenging behaviors or experiencing crisis
De-escalation and conflict resolution skills
Ability to assess, manage and work in a crisis
Proficiency in Microsoft Office & Online Databases
Current CPR, Basic First Aid, and Mental Health First Aid (MHFA) certifications

Conditions Of Employment

Ability to meet to the physical demands required for the role including being on your feet for long period of time, lifting up to 50 lbs., and cleaning duties (bending, reaching, push/pulling, crouching)
Exposure to biohazards including but not limited to blood, bodily fluids, and syringes
Ability to work with individuals who use substances and/or experience mental health issues
Ability to provide support in high intensity incidents including but not limited to medical emergencies and aggressive individuals
Comfortable working in environment where Indigenous ceremonies and practices are actively taking place including Smudging
Satisfactory Criminal Record Check with Clear Vulnerable Sector Search and a Clear Adult Abuse Registry Check are required. Ability to work with individuals who use substances and/or experience mental health issues

Values & Competencies

Ability to embody Main Street Project’s Core Values:

Reducing Harm
Truth & Reconciliation
Anti-Oppression
Trauma-Informed

Key Competencies:

Crisis Management
Service Excellence – Meeting people where they are at.
Collaboration Developing External Relationships
Accountability
Decision Making

Main Street Project offers:

Competitive wages within the nonprofit sector
Health & Dental Benefits
Pension Plan
Professional Development Opportunities
Paid Sick and Family days
Shift Premiums
Employee Assistance Program

Application deadline: Open until filled

Main Street Project recognizes the importance of building a workforce that is reflective of the community it serves, where culture, language and perspectives drive a high standard of care and service. Therefore, preference will be given to Indigenous people and those who reflect the people/population we serve. Applicants are asked to self-declare in their cover letter along with describing how they meet the above qualifications.

We thank all applicants but only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Shelter Services Support Worker provides support and resources to community members accessing Main Street Project’s programs and services, ensuring a safe and respectful environment. They assist in planning, problem-solving, and connecting individuals with resources to achieve self-determined goals.

Requirements

Candidates should have experience in human services, particularly with adults facing homelessness, mental health, and substance use issues. Knowledge of harm reduction, trauma-informed care, and the ability to work collaboratively in a multi-disciplinary team are essential.

Skills

Crisis Management
Service Excellence
Collaboration
Accountability
Decision Making
Interpersonal Skills
Communication Skills
Conflict Resolution
De-escalation Skills
Knowledge of Indigenous Culture
Harm Reduction
Trauma Informed Care
Anti-Oppressive Practices
Housing First Philosophy
Mental Health Support
Case Management

Benefits

Health & Dental Benefits
Pension Plan
Professional Development Opportunities
Paid Sick and Family Days
Shift Premiums
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Emergency Shelter
Harm Reduction
Trauma Informed Care
Mental Health
Substance Use
Crisis Management
Case Management
Indigenous Culture
Community Support
Food Handling
Conflict Resolution
De-escalation
Health Advocacy
Social Determinants of Health
Non-profit
Community Outreach
Diversity and Inclusion
Self-determination
Equity
Safety Protocols
Confidentiality
Statistics Collection
Emergency Response
Intake Management
Support Services
Physical Safety
Community Resources
Participant-Centered Care
Cleaning Duties
Advocacy

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