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- Other
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- $134,000 to $184,000 CAD / year
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Manager, Project Delivery
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Director of Sales and Marketing – 53 North Collection (Matrix, Metterra and Varscona Hotels, Ampersand 27)
Crescent Hotels & Resorts
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MaintainX (An Autodesk Company)

Principal Design Researcher

Remote, Canada

Remote

$115,000 to $175,000 CAD / year · Full-time

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Job details

Pay: $115,000 to $175,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 6+ years of experience in UX research.
Posting language: English
Posted: Oct 28, 2026

Original job description

MaintainX is a leading mobile-first work execution platform for industrial and frontline teams. More than 13,000 customers, including Duracell, McDonald's, Shell, DHL and Volvo, use MaintainX to cut unplanned downtime and run better operations, across 13.9 million managed assets and 79.5 million completed work orders.

In August 2026 MaintainX became part of Autodesk, joining Autodesk Operations Solutions, the organization unifying Autodesk's operations platform alongside Tandem, FlexSim and Fusion Operations. Autodesk's strategy is to converge design, make and operate into one continuous lifecycle: design an asset, build it, run it, then feed what you learn running it back into the next design. Autodesk had design and make. Operate is the phase that tells you what actually happened, and it is ours.

We're growing fast and hiring the Research talent to match.

We're looking for a Design Researcher to help us deeply understand our users and bring their needs, behaviors, and motivations into every stage of the design process.

You’ll partner directly with Product Managers, Designers, and Engineers to turn complex real-world problems into clear insights that move our AI-first product forward. This role is ideal for someone who is curious, methodical, and passionate about translating human behavior into actionable product decisions.

What You’ll Do

Own research from end to end. Scoping, planning, recruiting participants, running sessions, synthesizing, and presenting findings.
Translate complex findings into clear narratives and actionable recommendations that product teams can use to make decisions.
Get close to users through site visits, interviews, and hands-on observation with maintenance technicians, facility managers, and operations teams. Understand how they work, not just how they use the product.
Champion customer empathy across the organization. Make sure Product, Design, Engineering, and leadership deeply understand who we're building for through storytelling, shared insight repositories, and regular research read-outs.
Leverage AI tools to accelerate research workflows, from data tagging to pattern synthesis, while maintaining rigor and critical thinking.
Independently scope, prioritize, and manage research projects aligned with team goals.
Help shape how research works at MaintainX. Establish the tools, templates, and rhythms that make user insights a consistent part of how we build the product.

About You

6+ years of experience in UX research.
Strong foundation in research methodologies across both qualitative and quantitative methods. You know when to use which method and can explain why.
Demonstrated ability to translate ambiguous problems into well-scoped research plans and turn findings into recommendations that actually influence product decisions.
Experience synthesizing research into compelling presentations that influence product direction across PMs, designers, engineers, and leadership.
Comfortable working independently in cross-functional teams in fast-paced environments.
Demonstrated ability of adopting AI tooling to accelerate your research workflow.
Experience with analytics tools (Amplitude, etc.) to complement primary research with behavioral data.
An expert level of English, both spoken and written, is required, as the individual will need to lead platform engineering managers across multiple teams, present technical priorities to executive stakeholders, and align with engineering leaders outside Québec on a daily basis.

Nice-to-haves:

Background in industrial, operations, or field-based user populations where context of use matters as much as the interface.
Background in psychology, HCI, anthropology, or a related field (or equivalent practical experience).
Exposure to service design, journey mapping, or VOC programs.
Experience working at a B2B SaaS company or on products serving non-desk workers.

Our mission is to keep the physical world running. Factories, fleets, hospitals and campuses stay up because the people who maintain them have tools worth using. That is what we build.

Compensation and benefits. Base pay is one part of the package. Depending on the role, compensation may also include commission, an annual bonus and equity. Benefits differ by country. For roles in the United States, Autodesk’s benefits are described at benefits.autodesk.com. For roles in Canada and other countries, the plan differs on health coverage, retirement and leave, and your recruiter will walk you through it.

Belonging. We take pride in a culture where everyone can thrive. More at autodesk.com/company/global-belonging. More on where this is going: Autodesk CEO Andrew Anagnost on building the future of connected operations, and AOS SVP Stephen Hooper on welcoming MaintainX to Autodesk.

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More about this job

Responsibilities

You will own the end-to-end research process, including scoping, planning, and synthesizing findings to inform product decisions. Additionally, you will champion customer empathy across the organization by translating complex user insights into actionable narratives for cross-functional teams.

Requirements

The role requires 6+ years of experience in UX research with a strong foundation in both qualitative and quantitative methodologies. Candidates must demonstrate the ability to translate ambiguous problems into research plans and effectively influence product direction through compelling storytelling.

Skills

UX research
Qualitative research
Quantitative research
User interviews
Data synthesis
Product strategy
AI tools
Stakeholder management
Journey mapping
Service design
Behavioral data analysis
Amplitude
Storytelling
Cross-functional collaboration
Research scoping

Benefits

Health coverage
Retirement plan
Leave
Equity
Annual bonus

Visa sponsorship

Not detected in the job text

Keywords

UX Research
B2B SaaS
AI-first product
Product Management
Design
Engineering
Amplitude
User Insights
Service Design
Journey Mapping
VOC programs
Industrial operations
Field-based research
Psychology
HCI
Anthropology
Data tagging
Pattern synthesis
Cross-functional teams
Behavioral data

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