After Sales Service Coordinator
- Montreal, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- A minimum of 2 years of experience in customer service, or after-sales service role.
- Posting language
- English
- Posted
Original job description
Established since 1879, Birks is a luxury jewelry store whose reputation is built on quality, exclusivity, unique design, and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each one of our clients.
As a After-Sales Service Coordinator at our Flagship store, you will play a key role in shaping the client experience beyond the sale. You will ensure the seamless execution of after-sales services, strengthen client relationships, support operational excellence, and foster a service culture focused on exceeding expectations.
To Do So, The After-Sales Service Coordinator Will
In Return For Your Commitment To Excellence, We Offer
Competitive earnings, including commissions and bonuses
Group Insurance benefits
Telemedicine
Employee Assistance Program
Award and recognition programs
Unique training programs
Employee discounts
At Birks, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships.
Come join us at Birks, and let your true self, shine !
Are you the gem we are looking for?
As a After-Sales Service Coordinator at our Flagship store, you will play a key role in shaping the client experience beyond the sale. You will ensure the seamless execution of after-sales services, strengthen client relationships, support operational excellence, and foster a service culture focused on exceeding expectations.
To Do So, The After-Sales Service Coordinator Will
- Manage client inquiries and concerns, resolving issues effectively and professionally.
- Coordinate after-sales service requests, including repairs, special orders, and watch accessory orders.
- Collaborate with suppliers, brand partners, retail teams, and the Maison Birks Workshop to ensure proper follow-up and seamless service execution.
- Monitor service performance, identify process improvement opportunities, and enhance the overall client experience.
- Work closely with leadership team to achieve service objectives.
- Act as a key resource and support daily department operations.
- Foster a collaborative, accountable, and service-oriented work environment.
- A minimum of 2 years of experience in customer service, or after-sales service role.
- Experience in luxury retail, jewelry, or watchmaking is considered a strong asset.
- Excellent communication and interpersonal skills, both written and verbal, in French and English.
- A strong customer-focused mindset and passion for service excellence.
- Excellent organizational and priority management skills.
- Strong analytical, problem-solving, and decision-making abilities.
- Proficiency with Microsoft Office, particularly Excel.
- The ability to thrive in a fast-paced and evolving environment.
- A strong team spirit and collaborative approach.
- Please note that due to the nature of the responsibilities of the position, a proficient level of English is required, to communicate on a regular basis with employees and managers outside of Quebec.
In Return For Your Commitment To Excellence, We Offer
Competitive earnings, including commissions and bonuses
Group Insurance benefits
Telemedicine
Employee Assistance Program
Award and recognition programs
Unique training programs
Employee discounts
At Birks, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships.
Come join us at Birks, and let your true self, shine !
Are you the gem we are looking for?
More about this job
Responsibilities
Manage client inquiries and concerns, and coordinate after-sales requests such as repairs, special orders, and watch accessories. Work with suppliers, brand partners, retail teams, and the workshop to ensure effective follow-up, improve service processes, and support daily department operations.
Requirements
Requires at least two years of customer service or after-sales service experience; luxury retail, jewelry, or watchmaking experience is an asset. Candidates should have strong communication skills in French and English, customer-focused service, organizational and analytical abilities, Excel proficiency, and the ability to work collaboratively in a fast-paced environment.
Skills
- Customer Service
- After-Sales Service
- Issue Resolution
- Service Request Coordination
- Supplier Coordination
- Communication
- Organization
- Priority Management
- Analytical Skills
- Problem-Solving
- Decision-Making
- Microsoft Office
- Excel
- Teamwork
- Process Improvement
Benefits
- Group Insurance Benefits
- Telemedicine
- Employee Assistance Program
- Award and Recognition Programs
- Training Programs
- Employee Discounts
- Commissions and Bonuses
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Retail
- Management & Leadership
- Administrative
Keywords
- Luxury Retail
- Jewelry
- Watchmaking
- Customer Service
- After-Sales Service
- Client Experience
- Client Relationships
- Repairs
- Special Orders
- Watch Accessories
- Supplier Coordination
- Brand Partners
- Retail Operations
- Service Performance
- Process Improvement
- Microsoft Office
- Excel
- French
- English
- Problem-Solving
- Priority Management
- Service Excellence