Jobs in Canada

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Added 6 mins ago
HE
Spécialiste, administration des ventes et gestion des commandes
Hitachi Energy
Quebec, QC
- Full-time
…des clients, partenaires et collègues situés à l’extérieur du Québec nécessitent l’utilisation de l’anglais pour assurer une collaboration efficace et un service à la clientèle de…
Added 6 mins ago
M-
Industrial pipe assembler
Miller - Construction industrialisée
Quebec, QC
- Full-time
…family business has been building solid projects throughout Quebec - and we're still growing. We are looking for a Assembler/Fitter who enjoys hands-on, concrete, and precise work, and who…
Added 6 mins ago
MT
Terminal Manager
Midland Transport
Montreal, QC
- Full-time
…large pickup and delivery (P&D) transport terminal in Dorval, Quebec. Reporting to the Director, Operations – Quebec, the Terminal Manager is accountable for delivering safe, efficient, and…
Added 6 mins ago
CC
Manager, Privacy
Cogeco Connexion
Montreal, QC
- Full-time
Operational Compliance: Operationalize compliance with PIPEDA, Quebec Law 25, and relevant provincial and state regulations across customer-facing and internal operations.
Added 6 mins ago
FI
Technical Editor
Fleetway Inc.
Dartmouth, NS
- Full-time
…Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D.…
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KB
Order Picker
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Fredericton, NB
- Part-time
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Added 6 mins ago
TS
TDS Operations Analyst III
TD Securities
Toronto, ON
- Full-time
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Omnichannel Sports Sales Advisor (Customer Service) (Part time-fixed contract)
Decathlon
Burnaby, BC
- $19.75 to $21.75 CAD / hour
- Part-time
Who we areDecathlon arrived in Canada in 2018, with its first store opening in Brossard, Québec. Today, Decathlon Canada has over 1000 teammates, more than 15 stores, two distribution…
Added 6 mins ago
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Omnichannel Sports Sales Advisor (Cycling, Inline & Ice Skates) (Part time)
Decathlon
Burnaby, BC
- $19.75 to $21.75 CAD / hour
- Part-time
Who we areDecathlon arrived in Canada in 2018, with its first store opening in Brossard, Québec. Today, Decathlon Canada has over 1000 teammates, more than 15 stores, two distribution…
Added 6 mins ago
C(
Salesforce Developer
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
…non-discrimination. Where required by applicable law - including in Ontario, Quebec, New York City, Illinois, and California - we conduct or rely on assessments such as bias audits, honor…
Added 7 mins ago
C
Talent Acquisition Partner (12 month Contract) - Bilingual
CIBC
Toronto, ON · Montreal, QC
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 7 mins ago
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Permits, Licences and Authorizations (PLA) Coordinator – Alto project / Cadence
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Montreal, QC
- Full-time
…specialists in permits, licenses, and authorizations (PLA) in Quebec. The role also involves supporting the planning, coordination, and monitoring of the regulatory and administrative…
Added 21 mins ago
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Stock Keeper / Gestionnaire de stock (Saint-Mathieu-de-Rioux, Quebec, CA)
Vestas
Saint-Mathieu-de-Rioux, QC
- Full-time
Added 22 mins ago
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Added 36 mins ago
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Added 36 mins ago
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Valid OMVIC License required

Maison Birks

After Sales Service Coordinator

Montreal, QC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: A minimum of 2 years of experience in customer service, or after-sales service role.
Posting language: English
Posted: Oct 9, 2026

Original job description

Established since 1879, Birks is a luxury jewelry store whose reputation is built on quality, exclusivity, unique design, and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each one of our clients.

As a After-Sales Service Coordinator at our Flagship store, you will play a key role in shaping the client experience beyond the sale. You will ensure the seamless execution of after-sales services, strengthen client relationships, support operational excellence, and foster a service culture focused on exceeding expectations.

To Do So, The After-Sales Service Coordinator Will

Manage client inquiries and concerns, resolving issues effectively and professionally.
Coordinate after-sales service requests, including repairs, special orders, and watch accessory orders.
Collaborate with suppliers, brand partners, retail teams, and the Maison Birks Workshop to ensure proper follow-up and seamless service execution.
Monitor service performance, identify process improvement opportunities, and enhance the overall client experience.
Work closely with leadership team to achieve service objectives.
Act as a key resource and support daily department operations.
Foster a collaborative, accountable, and service-oriented work environment.

The Ideal Candidate Possesses

A minimum of 2 years of experience in customer service, or after-sales service role.
Experience in luxury retail, jewelry, or watchmaking is considered a strong asset.
Excellent communication and interpersonal skills, both written and verbal, in French and English.
A strong customer-focused mindset and passion for service excellence.
Excellent organizational and priority management skills.
Strong analytical, problem-solving, and decision-making abilities.
Proficiency with Microsoft Office, particularly Excel.
The ability to thrive in a fast-paced and evolving environment.
A strong team spirit and collaborative approach.
Please note that due to the nature of the responsibilities of the position, a proficient level of English is required, to communicate on a regular basis with employees and managers outside of Quebec.

Our promise of delight

In Return For Your Commitment To Excellence, We Offer

Competitive earnings, including commissions and bonuses

Group Insurance benefits

Telemedicine

Employee Assistance Program

Award and recognition programs

Unique training programs

Employee discounts

At Birks, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships.

Come join us at Birks, and let your true self, shine !

Are you the gem we are looking for?

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage client inquiries and concerns, and coordinate after-sales requests such as repairs, special orders, and watch accessories. Work with suppliers, brand partners, retail teams, and the workshop to ensure effective follow-up, improve service processes, and support daily department operations.

Requirements

Requires at least two years of customer service or after-sales service experience; luxury retail, jewelry, or watchmaking experience is an asset. Candidates should have strong communication skills in French and English, customer-focused service, organizational and analytical abilities, Excel proficiency, and the ability to work collaboratively in a fast-paced environment.

Skills

Customer Service
After-Sales Service
Issue Resolution
Service Request Coordination
Supplier Coordination
Communication
Organization
Priority Management
Analytical Skills
Problem-Solving
Decision-Making
Microsoft Office
Excel
Teamwork
Process Improvement

Benefits

Group Insurance Benefits
Telemedicine
Employee Assistance Program
Award and Recognition Programs
Training Programs
Employee Discounts
Commissions and Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Luxury Retail
Jewelry
Watchmaking
Customer Service
After-Sales Service
Client Experience
Client Relationships
Repairs
Special Orders
Watch Accessories
Supplier Coordination
Brand Partners
Retail Operations
Service Performance
Process Improvement
Microsoft Office
Excel
French
English
Problem-Solving
Priority Management
Service Excellence

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Work requirements

Jobs in Canada