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Maison Birks

After Sales Service Coordinator

Montreal, QC, Canada

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Applications open in a new tab.

Job details

Experience: A minimum of 2 years of experience in customer service, or after-sales service role.
Posting language: English
Posted: Oct 9, 2026

Original job description

Established since 1879, Birks is a luxury jewelry store whose reputation is built on quality, exclusivity, unique design, and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each one of our clients.

As a After-Sales Service Coordinator at our Flagship store, you will play a key role in shaping the client experience beyond the sale. You will ensure the seamless execution of after-sales services, strengthen client relationships, support operational excellence, and foster a service culture focused on exceeding expectations.

To do so, the After-Sales Service Coordinator will:

Manage client inquiries and concerns, resolving issues effectively and professionally.
Coordinate after-sales service requests, including repairs, special orders, and watch accessory orders.
Collaborate with suppliers, brand partners, retail teams, and the Maison Birks Workshop to ensure proper follow-up and seamless service execution.
Monitor service performance, identify process improvement opportunities, and enhance the overall client experience.
Work closely with leadership team to achieve service objectives.
Act as a key resource and support daily department operations.
Foster a collaborative, accountable, and service-oriented work environment.

The ideal candidate possesses:

A minimum of 2 years of experience in customer service, or after-sales service role.
Experience in luxury retail, jewelry, or watchmaking is considered a strong asset.
Excellent communication and interpersonal skills, both written and verbal, in French and English.
A strong customer-focused mindset and passion for service excellence.
Excellent organizational and priority management skills.
Strong analytical, problem-solving, and decision-making abilities.
Proficiency with Microsoft Office, particularly Excel.
The ability to thrive in a fast-paced and evolving environment.
A strong team spirit and collaborative approach.

*Please note that due to the nature of the responsibilities of the position, a proficient level of English is required, to communicate on a regular basis with employees and managers outside of Quebec.

Our promise of delight

In return for your commitment to excellence, we offer:

Competitive earnings, including commissions and bonuses

Group Insurance benefits

Telemedicine

Employee Assistance Program

Award and recognition programs

Unique training programs

Employee discounts

At Birks, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships.

Come join us at Birks, and let your true self, shine!

Are you the gem we are looking for?

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More about this job

Responsibilities

The After-Sales Service Coordinator manages client inquiries and coordinates service requests such as repairs and special orders. They also collaborate with internal teams and partners to ensure seamless service execution and operational excellence.

Requirements

Candidates must have at least 2 years of experience in customer or after-sales service, preferably within luxury retail or jewelry. Proficiency in English and French is required, along with strong organizational and analytical skills.

Skills

Customer service
After-sales service
Luxury retail
Jewelry knowledge
Watchmaking knowledge
Communication
Interpersonal skills
Organizational skills
Priority management
Analytical skills
Problem-solving
Decision-making
Microsoft Office
Excel
Teamwork

Benefits

Group Insurance
Telemedicine
Employee Assistance Program
Award and recognition programs
Training programs
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Luxury jewelry
After-sales service
Client experience
Retail operations
Repairs
Special orders
Watch accessories
Supplier management
Process improvement
Customer-focused
Microsoft Office
Excel
Communication
Problem-solving
Team collaboration

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